Jobs at Five9 (Now Hiring) — 23 open

Senior Delivery Manager

Porto, Portugal · Hybrid

Senior$862M raised

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-…

Skills: Release Management, Software Delivery Lifecycle, CI/CD, Agile, Scrum

Five9

Senior Delivery Manager

Colombia · Remote OK

Senior$862M raised

Skills: Release Management, SDLC, CI/CD, Agile, Scrum

Five9

Senior Software Engineer - Frontend UI

Bengaluru, Karnataka, India · Hybrid

Senior$862M raised

Skills: React, TypeScript, Nx, Jest, Playwright

Five9

Senior DevOps Engineer

Porto, Portugal · Hybrid

Senior+$862M raised

Skills: GCP, AWS, Openstack, VMware ESXi, Linux

Five9

Senior Devops Engineer - Core

Colombia · Remote OK

Senior+$862M raised

Skills: GCP, AWS, Openstack, VMware ESXi, Linux

Five9

Software Engineer II

Bengaluru, Karnataka, India · Hybrid

Mid level$862M raised

Skills: React, TypeScript, Nx, Jest, Playwright

Five9

Software Engineer II

Bengaluru, Karnataka, India · Hybrid

Mid level$862M raised

Skills: React, TypeScript, JavaScript, TanStack, Zustand

Five9

Software Engineer II

Bengaluru, Karnataka, India · Hybrid

Senior$862M raised

Skills: React, TypeScript, JavaScript, TanStack, Zustand

Five9

Sr DevOps Engineer

Bengaluru, Karnataka, India · Hybrid

Senior$862M raised

Skills: Python, RESTful APIs, Kubernetes, GitLab CI, ArgoCD

Five9

Senior Technical Program Manager

Colombia · Remote OK

Senior$862M raised

Skills: Technical Program Management, Risk Mitigation, Stakeholder Management, Software Development Lifecycle, Cloud Technologies

Five9

Business Development Representative

Munich, Bavaria, Germany · Remote OK

Mid level$862M raised

Skills: Lead Generation, Cold Calling, Salesforce, Consultative Selling, Objection Handling

Five9

Technical Support Engineer

Bengaluru, Karnataka, India · On-site

Mid level$862M raised

Skills: Contact Center, Outbound, Api, Linux, Sql

Five9

Technical Support Engineer

Chennai, Tamil Nadu, India · On-site

Mid level$862M raised

Skills: Contact Center, Outbound, Api, Linux, Sql

Five9

Sr Cloud Governance Engineer

Bengaluru, Karnataka, India · Hybrid

Senior$862M raised

Skills: Cloud Governance, GCP, AWS, Azure, IAM

Five9

Network Engineer

San Ramon, California, United States · Hybrid

$83k–$231k/yr

Mid level$862M raised

Skills: IP Routing, Switching, Network Security, MPLS, OSPF

Five9

Senior DevOps Engineer

Chennai, Tamil Nadu, India · Hybrid

Senior+$862M raised

Skills: GCP, AWS, Openstack, VMware ESXi, Linux

Five9

Sr Software Engineer, Java, Springboot

Bengaluru, Karnataka, India · Hybrid

Senior$862M raised

Skills: Java, Spring Boot, GCP, RESTful APIs, Event-Driven Architecture

Five9

Senior Professional Services Engagement Analyst

San Ramon, California, United States · Hybrid

$100k–$190k/yr

Senior$862M raised

Skills: Project Management, Technical Contact Center Skills, Customer Communication, SaaS, Networking

Five9

Service Optimization Specialist

Manila, Metro Manila, Philippines · Hybrid

Senior$862M raised

Skills: Project Management, Client Management, Technical Contact Center Operations, PBX, ACD

Five9

Senior Engineering Manager | IND

Bengaluru, Karnataka, India · Hybrid

Senior+$862M raised

Skills: Engineering Management, Distributed Systems, Cloud Platforms, Java, Spring Boot

Senior Delivery Manager

Five9

Porto, Portugal • Hybrid

Apply

Senior

Tired of cold applications?

Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.

Full-time
bachelor degree
Five9 Shares, Bonus Scheme, 10% Flexi Benefit, Meal Allowance, Medical Insurance, Life Insurance
Posted 1d ago
~40 hrs/week

Responsibilities

Manage and optimize the end-to-end software delivery and release process to ensure seamless integration and rapid deployment. Coordinate across development, QA, and operations teams to minimize business disruption and align releases with strategic goals.

Requirements

Requires a Bachelor's degree and over 7 years of related experience in software delivery and release management. Must possess deep knowledge of SDLC, CI/CD, and Agile methodologies with strong leadership and communication skills.

Full job description

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

The team
The Delivery Management Team at Five9 is responsible for orchestrating the delivery and release of software with precision and agility, leveraging best practices, tools and technologies to ensure seamless integration, rapid deployment, and unwavering quality. This team is committed to fostering a collaborative environment that prioritizes continuous improvement and customer satisfaction, driving forward the success of our organization and our clients. This is a highly visible team across the board due to the nature of work and the opportunities to engage with all departments within Five9 to deliver a quality software rollout experience to internal and external customers/stakeholders.

Role purpose
The purpose of this role is to manage and optimize the end-to-end process of software delivery and release management. Senior Delivery Manager is a pivotal role within Five9 as we rely heavily on regular software rollouts to production. The individual in this role as a strategic leader ensures the
smooth delivery of products while managing the complexities and risks inherent in the release process, and that releases are executed efficiently, and any potential issues are getting addressed proactively to minimize disruptions to business operations. This role is essential for maintaining the agility of the company while ensuring the quality and reliability of software products.

How you contribute

End-to-End Delivery Management:
- Define and implement release schedules, ensuring that deadlines and business needs are met.
- Manage the release pipeline and coordinate the activities of development, QA, operations, and support teams and ensure that each release is thoroughly certified and delivered on time.
- Oversee the full release lifecycle, from planning and development to deployment and post- release support.
Strategic Planning and Execution:
- Work closely with product management, engineering, and stakeholders to prioritize content for releases based on business objectives and customer impact.
- Ensure all releases align with the broader strategic goals of the business, ensuring that new features, enhancements, and bug fixes are properly integrated into the release cycle.
- Proactively identify risks and potential bottlenecks in the release process and develop mitigation strategies, providing timely resolutions to minimize disruptions to the business.
Collaboration and Stakeholder Communication:
- Serve as the main point of contact for all stakeholders involved in the release process, including senior leadership, product owners, engineering teams, operations teams, customer support.
- Communicate progress, blockers, and risks to stakeholders at all levels, ensuring everyone is informed and aligned.
- Provide regular updates on the status of releases and the impact of upcoming changes to business operations.
Continuous Improvement:
- Analyze the effectiveness of each release, identifying opportunities for process improvement, automation, and risk reduction.
- Drive the adoption of industry best practices in release management, ensuring that releases are more efficient and predictable over time and delivers real value to end customers.
- Establish and track key performance indicators (KPIs) and metrics related to release cycles, such as release frequency, deployment success rates, and post-release defect rates and drive meaningful actions.
Change Management and Tool Optimization:
- Ensure that all changes to production systems are properly documented, tracked, and managed according to best practices.
- Oversee version control and configuration management processes to maintain consistency and traceability across releases.
- Manage and optimize release management toolkit (e.g., Jira, GitLab, Launch Darkly, etc.) to support an efficient release pipeline.
- Identify opportunities for automation in the release process, reducing manual intervention and increasing speed and reliability.

Skills, competencies and qualifications
Required:

Proven ability to lead and inspire cross-functional teams in complex and fast-paced environments.
Strong collaboration skills to work effectively across multiple teams and departments.
Deep understanding of the software development lifecycle (SDLC), particularly in continuous integration, continuous delivery (CI/CD), and release management.
Strong organizational and time-management skills, with experience in managing multiple releases simultaneously.
Expertise in Agile, Scrum, or other project management methodologies to plan, track, and execute releases efficiently.
Strong analytical skills with the ability to identify potential risks early and mitigate them proactively.
Ability to resolve issues under pressure, maintaining a calm and solution-oriented approach with very little guidance
Excellent communication skills to articulate complex technical concepts to both technical and non-technical stakeholders.
Ability to manage expectations, negotiate timelines, and ensure all parties are aligned on release goals and outcomes.
Bachelor’s degree (or equivalent) in relevant discipline with 7+ years related work experience

Desirable:

Proven track record of building mutually beneficial relationships at all levels.
A focus on metrics-driven improvement, with a proven track record of refining processes and increasing efficiency over time.
Customer focused, action and results orientated with an alignment to our Values.

Key Stakeholders

Engineering Service Owners
Product Managers
Customer Support and Technical Account Management groups
Engineering Operations, Program Managers and Production Support teams

Benefits:

Five9 Shares
Bonus Scheme
10% Flexi Benefit
Meal Allowance
Medical Insurance
Life Insurance
25 day Annual Leave + Public Holidays

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.

View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Related keywords

SDLCCI/CDRelease ManagementAgileScrumJiraGitLabLaunch DarklyVersion ControlConfiguration ManagementKPIsSoftware RolloutCloud Contact CenterChange ManagementRisk Management

About Five9

LinkedIn Visit site

The New CX Starts Here. Transformed by AI, Powered by Five9.

Industry: Software Development
Company size: 1,001-5,000 employees
Headquarters: San Ramon, CA
LinkedIn followers: 125,678
Total funding: $862M

Five9 provides a comprehensive suite of CX solutions, powered by Five9 Genius AI, to elevate customer experiences that deliver better business outcomes in the era of The New CX. The New CX redefines how brands connect with customers through seamless and efficient AI-driven journeys that anticipate and meet each customer’s unique needs. Our unified cloud-native offering enables AI and human agents to create hyper-personalized customer experiences, so every customer interaction is more connected, effortless, and personal. Trusted by 3,000+ customers and 1,400+ partners globally, Five9 brings together the power of our AI, our platform, and our people to drive AI-elevated CX.

Offices: 4000 Executive Parkway, Suite 400, San Ramon, CA 94583, US

SalesEnterprise SoftwareSaaSCall CenterCustomer Service

View all jobs at Five9

About Five9

LinkedIn Visit site

The New CX Starts Here. Transformed by AI, Powered by Five9.

Industry: Software Development
Company size: 1,001-5,000 employees
Headquarters: San Ramon, CA
LinkedIn followers: 125,678
Total funding: $862M

Offices: 4000 Executive Parkway, Suite 400, San Ramon, CA 94583, US

SalesEnterprise SoftwareSaaSCall CenterCustomer Service

View all jobs at Five9

Similar companies hiring

Amazon (4949)Prolific (3401)AgileEngine (1668)Bosch (1656)Speechify (1456)Google (969)Booz Allen Hamilton (777)Microsoft (721)Transport AI (669)SAP (579)Salesforce (514)Meta (456)

·Dashboard

Jobs at Five9 (Now Hiring) — 23 open

Five9

Senior Delivery Manager

Porto, Portugal · Hybrid

Senior$862M raised

Skills: Release Management, Software Delivery Lifecycle, CI/CD, Agile, Scrum

Five9

Senior Delivery Manager

Colombia · Remote OK

Senior$862M raised

Skills: Release Management, SDLC, CI/CD, Agile, Scrum

Five9

Senior Software Engineer - Frontend UI

Bengaluru, Karnataka, India · Hybrid

Senior$862M raised

Skills: React, TypeScript, Nx, Jest, Playwright

Five9

Senior DevOps Engineer

Porto, Portugal · Hybrid

Senior+$862M raised

Skills: GCP, AWS, Openstack, VMware ESXi, Linux

Five9

Senior Devops Engineer - Core

Colombia · Remote OK

Senior+$862M raised

Skills: GCP, AWS, Openstack, VMware ESXi, Linux

Five9

Software Engineer II

Bengaluru, Karnataka, India · Hybrid

Mid level$862M raised

Skills: React, TypeScript, Nx, Jest, Playwright

Five9

Software Engineer II

Bengaluru, Karnataka, India · Hybrid

Mid level$862M raised

Skills: React, TypeScript, JavaScript, TanStack, Zustand

Five9

Software Engineer II

Bengaluru, Karnataka, India · Hybrid

Senior$862M raised

Skills: React, TypeScript, JavaScript, TanStack, Zustand

Five9

Sr DevOps Engineer

Bengaluru, Karnataka, India · Hybrid

Senior$862M raised

Skills: Python, RESTful APIs, Kubernetes, GitLab CI, ArgoCD

Five9

Senior Technical Program Manager

Colombia · Remote OK

Senior$862M raised

Skills: Technical Program Management, Risk Mitigation, Stakeholder Management, Software Development Lifecycle, Cloud Technologies

Five9

Business Development Representative

Munich, Bavaria, Germany · Remote OK

Mid level$862M raised

Skills: Lead Generation, Cold Calling, Salesforce, Consultative Selling, Objection Handling

Five9

Technical Support Engineer

Bengaluru, Karnataka, India · On-site

Mid level$862M raised

Skills: Contact Center, Outbound, Api, Linux, Sql

Five9

Technical Support Engineer

Chennai, Tamil Nadu, India · On-site

Mid level$862M raised

Skills: Contact Center, Outbound, Api, Linux, Sql

Five9

Sr Cloud Governance Engineer

Bengaluru, Karnataka, India · Hybrid

Senior$862M raised

Skills: Cloud Governance, GCP, AWS, Azure, IAM

Five9

Network Engineer

San Ramon, California, United States · Hybrid

$83k–$231k/yr

Mid level$862M raised

Skills: IP Routing, Switching, Network Security, MPLS, OSPF

Five9

Senior DevOps Engineer

Chennai, Tamil Nadu, India · Hybrid

Senior+$862M raised

Skills: GCP, AWS, Openstack, VMware ESXi, Linux

Five9

Sr Software Engineer, Java, Springboot

Bengaluru, Karnataka, India · Hybrid

Senior$862M raised

Skills: Java, Spring Boot, GCP, RESTful APIs, Event-Driven Architecture

Five9

Senior Professional Services Engagement Analyst

San Ramon, California, United States · Hybrid

$100k–$190k/yr

Senior$862M raised

Skills: Project Management, Technical Contact Center Skills, Customer Communication, SaaS, Networking

Five9

Service Optimization Specialist

Manila, Metro Manila, Philippines · Hybrid

Senior$862M raised

Skills: Project Management, Client Management, Technical Contact Center Operations, PBX, ACD

Five9

Senior Engineering Manager | IND

Bengaluru, Karnataka, India · Hybrid

Senior+$862M raised

Skills: Engineering Management, Distributed Systems, Cloud Platforms, Java, Spring Boot

Senior Delivery Manager

Five9

Porto, Portugal • Hybrid

Apply

Senior

Tired of cold applications?

Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.

Full-time
bachelor degree
Five9 Shares, Bonus Scheme, 10% Flexi Benefit, Meal Allowance, Medical Insurance, Life Insurance
Posted 1d ago
~40 hrs/week

Responsibilities

Requirements

Full job description

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

How you contribute

End-to-End Delivery Management:
- Define and implement release schedules, ensuring that deadlines and business needs are met.
- Manage the release pipeline and coordinate the activities of development, QA, operations, and support teams and ensure that each release is thoroughly certified and delivered on time.
- Oversee the full release lifecycle, from planning and development to deployment and post- release support.
Strategic Planning and Execution:
- Work closely with product management, engineering, and stakeholders to prioritize content for releases based on business objectives and customer impact.
- Ensure all releases align with the broader strategic goals of the business, ensuring that new features, enhancements, and bug fixes are properly integrated into the release cycle.
- Proactively identify risks and potential bottlenecks in the release process and develop mitigation strategies, providing timely resolutions to minimize disruptions to the business.
Collaboration and Stakeholder Communication:
- Serve as the main point of contact for all stakeholders involved in the release process, including senior leadership, product owners, engineering teams, operations teams, customer support.
- Communicate progress, blockers, and risks to stakeholders at all levels, ensuring everyone is informed and aligned.
- Provide regular updates on the status of releases and the impact of upcoming changes to business operations.
Continuous Improvement:
- Analyze the effectiveness of each release, identifying opportunities for process improvement, automation, and risk reduction.
- Drive the adoption of industry best practices in release management, ensuring that releases are more efficient and predictable over time and delivers real value to end customers.
- Establish and track key performance indicators (KPIs) and metrics related to release cycles, such as release frequency, deployment success rates, and post-release defect rates and drive meaningful actions.
Change Management and Tool Optimization:
- Ensure that all changes to production systems are properly documented, tracked, and managed according to best practices.
- Oversee version control and configuration management processes to maintain consistency and traceability across releases.
- Manage and optimize release management toolkit (e.g., Jira, GitLab, Launch Darkly, etc.) to support an efficient release pipeline.
- Identify opportunities for automation in the release process, reducing manual intervention and increasing speed and reliability.

Skills, competencies and qualifications
Required:

Proven ability to lead and inspire cross-functional teams in complex and fast-paced environments.
Strong collaboration skills to work effectively across multiple teams and departments.
Deep understanding of the software development lifecycle (SDLC), particularly in continuous integration, continuous delivery (CI/CD), and release management.
Strong organizational and time-management skills, with experience in managing multiple releases simultaneously.
Expertise in Agile, Scrum, or other project management methodologies to plan, track, and execute releases efficiently.
Strong analytical skills with the ability to identify potential risks early and mitigate them proactively.
Ability to resolve issues under pressure, maintaining a calm and solution-oriented approach with very little guidance
Excellent communication skills to articulate complex technical concepts to both technical and non-technical stakeholders.
Ability to manage expectations, negotiate timelines, and ensure all parties are aligned on release goals and outcomes.
Bachelor’s degree (or equivalent) in relevant discipline with 7+ years related work experience

Desirable:

Proven track record of building mutually beneficial relationships at all levels.
A focus on metrics-driven improvement, with a proven track record of refining processes and increasing efficiency over time.
Customer focused, action and results orientated with an alignment to our Values.

Key Stakeholders

Engineering Service Owners
Product Managers
Customer Support and Technical Account Management groups
Engineering Operations, Program Managers and Production Support teams

Benefits:

Five9 Shares
Bonus Scheme
10% Flexi Benefit
Meal Allowance
Medical Insurance
Life Insurance
25 day Annual Leave + Public Holidays

View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Related keywords

SDLCCI/CDRelease ManagementAgileScrumJiraGitLabLaunch DarklyVersion ControlConfiguration ManagementKPIsSoftware RolloutCloud Contact CenterChange ManagementRisk Management

About Five9

LinkedIn Visit site

The New CX Starts Here. Transformed by AI, Powered by Five9.

Industry: Software Development
Company size: 1,001-5,000 employees
Headquarters: San Ramon, CA
LinkedIn followers: 125,678
Total funding: $862M

Offices: 4000 Executive Parkway, Suite 400, San Ramon, CA 94583, US

SalesEnterprise SoftwareSaaSCall CenterCustomer Service

View all jobs at Five9

About Five9

LinkedIn Visit site

The New CX Starts Here. Transformed by AI, Powered by Five9.

Industry: Software Development
Company size: 1,001-5,000 employees
Headquarters: San Ramon, CA
LinkedIn followers: 125,678
Total funding: $862M

Offices: 4000 Executive Parkway, Suite 400, San Ramon, CA 94583, US

SalesEnterprise SoftwareSaaSCall CenterCustomer Service

View all jobs at Five9

Similar companies hiring

Amazon (4949)Prolific (3401)AgileEngine (1668)Bosch (1656)Speechify (1456)Google (969)Booz Allen Hamilton (777)Microsoft (721)Transport AI (669)SAP (579)Salesforce (514)Meta (456)

Jobs at Five9 (Now Hiring) — 23 open

Senior Delivery Manager

Senior Delivery Manager

Senior Software Engineer - Frontend UI

Senior DevOps Engineer

Senior Devops Engineer - Core

Software Engineer II

Software Engineer II

Software Engineer II

Sr DevOps Engineer

Senior Technical Program Manager

Business Development Representative

Technical Support Engineer

Technical Support Engineer

Sr Cloud Governance Engineer

Network Engineer

Senior DevOps Engineer

Sr Software Engineer, Java, Springboot

Senior Professional Services Engagement Analyst

Service Optimization Specialist

Senior Engineering Manager | IND

Senior Delivery Manager

Tired of cold applications?

Responsibilities

Requirements

Full job description

How you contribute

Key Stakeholders

Benefits:

Related keywords

About Five9

About Five9

Similar companies hiring

Tools

Explore

Company

Jobs at Five9 (Now Hiring) — 23 open

Senior Delivery Manager

Senior Delivery Manager

Senior Software Engineer - Frontend UI

Senior DevOps Engineer

Senior Devops Engineer - Core

Software Engineer II

Software Engineer II

Software Engineer II

Sr DevOps Engineer

Senior Technical Program Manager

Business Development Representative

Technical Support Engineer

Technical Support Engineer

Sr Cloud Governance Engineer

Network Engineer

Senior DevOps Engineer

Sr Software Engineer, Java, Springboot

Senior Professional Services Engagement Analyst

Service Optimization Specialist

Senior Engineering Manager | IND

Senior Delivery Manager

Tired of cold applications?

Responsibilities

Requirements

Full job description

How you contribute

Key Stakeholders

Benefits:

Related keywords

About Five9

About Five9

Similar companies hiring

Tools

Explore

Company