Bengaluru, Karnataka, India · Hybrid
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-…
Skills: AI Solution Architecture, LLMs, RAG, Agent Frameworks, Google Cloud Platform
Chennai, Tamil Nadu, India · Hybrid
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-…
Skills: Google Cloud Platform, Terraform, Docker, Kubernetes, CI/CD
Bengaluru, Karnataka, India · Hybrid
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-…
Skills: Google Cloud Platform, Terraform, Docker, Kubernetes, CI/CD
Colombia · Remote OK
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-…
Skills: Java, APIs, Spring Security, Web Authentication, SSO
Bengaluru, Karnataka, India · Hybrid
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-…
Skills: Java, Spring Boot, GCP, Microservices, PHP
United States · Hybrid
$70k–$196k/yr
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-…
Skills: Prompt Engineering, Speech Analytics, LLM Optimization, Quality Management, Precision and Recall Metrics
United States · Hybrid
$89k–$248k/yr
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-…
Skills: Prompt Engineering, Speech Analytics, LLM Behavior Analysis, Quality Management Design, Technical Leadership
Bengaluru, Karnataka, India · Hybrid
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-…
Skills: Client-facing Communication, Project Management, CCaaS, CRM Integration, Workflow Design
United States · Remote OK
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-…
Skills: Graphic Design, Adobe Creative Suite, Canva, Figma, Microsoft Office
Porto, Portugal · Hybrid
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-…
Skills: Enterprise Software Sales, C-Level Selling, Lead Generation, Pipeline Management, Account Forecasting
Bengaluru, Karnataka, India · On-site
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-…
Skills: .NET Core, C#, React.js, JavaScript, TypeScript
Bengaluru, Karnataka, India · On-site
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-…
Skills: Modern C++, RTP/SIP, Audio Codecs, SIP/SDP, ASR/TTS Integration
Bengaluru, Karnataka, India · Hybrid
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-…
Skills: Software Defined Storage, Kubernetes, Linux, Ansible, Terraform
Bengaluru, Karnataka, India · Hybrid
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-…
Skills: Kubernetes, Bare Metal, OpenStack, Infrastructure as Code, Terraform
Porto, Portugal · Hybrid
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-…
Skills: Performance Testing, k6, Gatling, JMeter, Python
India · Remote OK
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-…
Skills: Network Engineering, Infrastructure Reliability, Network Automation, Infrastructure as Code, Team Leadership
Bengaluru, Karnataka, India · Hybrid
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-…
Skills: Google Cloud Platform, Python, SQL, BigQuery, Dataform
Chennai, Tamil Nadu, India · On-site
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-…
Skills: Google Cloud Platform, Python, SQL, BigQuery, Dataform
United States · Hybrid
$115k–$319k/yr
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-…
Skills: JavaScript, Typescript, HTML, Node.js, Nest.js
United States · Hybrid
$91k–$252k/yr
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-…
Skills: Go, Python, React, Vue, Kubernetes
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The Principal AI Solutions Architect serves as the design authority for internal AI initiatives, translating solution concepts into buildable technical architectures. They define reference architectures, select models and platforms, and ensure security and governance standards are met during implementation.
Requires a Bachelor's degree and over 12 years of experience in solution architecture or AI/ML engineering with a strong command of the modern AI stack. Candidates must be proficient in cloud platforms, specifically Google Cloud, and capable of producing detailed architecture artifacts for both engineers and executives.
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
Five9 is a leading provider of cloud contact center software, bringing the power of Five9 AI and automation to organizations worldwide. The Enterprise-AI Team drives Five9's internal adoption of AI — turning emerging capability into real business outcomes across the company.
The Principal AI Solutions Architect is the most senior technical voice on the team and the design authority for Five9's internal AI work — the person who turns an approved solution concept into a buildable technical architecture. You partner with the business-facing solutions lead, who owns what a solution must achieve and why; you own how it is built — the reference architecture, data and integration design, model / agent / platform selection, security and governance fit, and the technical standards the engineering team builds to. The role demands someone who stays current at all times on the fast-moving AI platform, model, agent, and tooling landscape and on emerging architecture patterns, so every design reflects the best available approach and is sound, secure, and feasible before the build begins.
No direct reports (provides technical leadership to the engineering team). Key partners: the business-facing solutions lead · the engineering team · enterprise architecture · information security · platform / DevOps. You partner most closely with the business solutions lead on solution design — you own the technical design, they own the business design — and with the engineers on delivery.
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
The New CX Starts Here. Transformed by AI, Powered by Five9.
Five9 provides a comprehensive suite of CX solutions, powered by Five9 Genius AI, to elevate customer experiences that deliver better business outcomes in the era of The New CX. The New CX redefines how brands connect with customers through seamless and efficient AI-driven journeys that anticipate and meet each customer’s unique needs. Our unified cloud-native offering enables AI and human agents to create hyper-personalized customer experiences, so every customer interaction is more connected, effortless, and personal. Trusted by 3,000+ customers and 1,400+ partners globally, Five9 brings together the power of our AI, our platform, and our people to drive AI-elevated CX.
Offices: 4000 Executive Parkway, Suite 400, San Ramon, CA 94583, US
The New CX Starts Here. Transformed by AI, Powered by Five9.
Five9 provides a comprehensive suite of CX solutions, powered by Five9 Genius AI, to elevate customer experiences that deliver better business outcomes in the era of The New CX. The New CX redefines how brands connect with customers through seamless and efficient AI-driven journeys that anticipate and meet each customer’s unique needs. Our unified cloud-native offering enables AI and human agents to create hyper-personalized customer experiences, so every customer interaction is more connected, effortless, and personal. Trusted by 3,000+ customers and 1,400+ partners globally, Five9 brings together the power of our AI, our platform, and our people to drive AI-elevated CX.
Offices: 4000 Executive Parkway, Suite 400, San Ramon, CA 94583, US
