Bengaluru, Karnataka, India · Hybrid
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-…
Skills: Cloud Governance, GCP, AWS, Azure, IAM
San Ramon, California, United States · Hybrid
$83k–$231k/yr
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-…
Skills: IP Routing, Switching, Network Security, MPLS, OSPF
Chennai, Tamil Nadu, India · Hybrid
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-…
Skills: GCP, AWS, Openstack, VMware ESXi, Linux
Bengaluru, Karnataka, India · On-site
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-…
Skills: Angular, JavaScript, HTML5, CSS3, C#
Chennai, Tamil Nadu, India · On-site
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-…
Skills: Angular, JavaScript, HTML5, CSS3, C#
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Develop and implement governance strategies and policies across a multi-cloud environment to ensure regulatory compliance. Collaborate with cross-functional teams to enforce security best practices and track operational efficiency through governance metrics.
Requires over 5 years of experience in cloud environments with proficiency in GCP, AWS, or Azure and Infrastructure-as-Code tools. Candidates should have strong skills in scripting, cloud security controls, and the ability to translate technical data for business stakeholders.
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
Develop and implement governance strategies, policies, frameworks, and procedures in a multi-cloud environment (GCP, AWS, Azure) to standardize business operations and ensure compliance with regulatory requirements and regulations (SOC 2, HIPAA, GDPR, FedRAMP)
Work with security teams to effectively enforce Identity and Access Management (IAM) policies and network security best practices across the organization
Develop and maintain dashboards that would track cloud governance metrics such as security posture, timely key rotation, and compliance
Collaborate with diverse stakeholders to identify service level objectives (SLOs), key performance indicators (KPIs), and metrics for measuring operational efficiency and compliance
Work closely with IT, Finance, Security, DevOps, Cloud Architects, and Product Engineering development teams to maintain consistent governance controls across all environments
This position is based out of one of the offices of our affiliate Acqueon Technologies in India, and will adopt the hybrid work arrangements of that location. You will be a member of the Acqueon team with responsibilities supporting Five9 products, collaborating with global teammates based primarily in the United States.
5+ years of working in cloud environment (experience with GCP is highly preferred)
5+ years of working with modern public cloud services such as EC2, VPC, S3/GCS, IAM, and AWS/GCP CLI
Hands-on experience with cloud security controls, identity and access management (IAM), network security, encryption, and data protection tools such as GCP Organization Policy, AWS Config, or Azure Policy
Proficiency in CI/CD programming, scripting (e.g., Python, PowerShell) and automation tools (e.g., Ansible) for cloud governance and infrastructure management
Knowledge of automation principles and Infrastructure-as-Code (IaC) tools such as Terraform, AWS CloudFormation, or Azure Resource Manager (ARM)
Experience establishing and maintaining strong working relationships with a wide variety of business groups (Development, Product, Network Engineering, Voice Engineer, Security, etc.) and being able to translate technical information into business-friendly language
Bachelor’s degree in Computer Science, Engineering, or other relevant technical field
Knowledge of Kubernetes best practices
Experience with Microsoft Active Directory Federation Services (ADFS)
Experience with Okta integration
Result orientated, self-starter
AWS certified
GCP certified
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
The New CX Starts Here. Transformed by AI, Powered by Five9.
Five9 provides a comprehensive suite of CX solutions, powered by Five9 Genius AI, to elevate customer experiences that deliver better business outcomes in the era of The New CX. The New CX redefines how brands connect with customers through seamless and efficient AI-driven journeys that anticipate and meet each customer’s unique needs. Our unified cloud-native offering enables AI and human agents to create hyper-personalized customer experiences, so every customer interaction is more connected, effortless, and personal. Trusted by 3,000+ customers and 1,400+ partners globally, Five9 brings together the power of our AI, our platform, and our people to drive AI-elevated CX.
Offices: 4000 Executive Parkway, Suite 400, San Ramon, CA 94583, US
The New CX Starts Here. Transformed by AI, Powered by Five9.
Five9 provides a comprehensive suite of CX solutions, powered by Five9 Genius AI, to elevate customer experiences that deliver better business outcomes in the era of The New CX. The New CX redefines how brands connect with customers through seamless and efficient AI-driven journeys that anticipate and meet each customer’s unique needs. Our unified cloud-native offering enables AI and human agents to create hyper-personalized customer experiences, so every customer interaction is more connected, effortless, and personal. Trusted by 3,000+ customers and 1,400+ partners globally, Five9 brings together the power of our AI, our platform, and our people to drive AI-elevated CX.
Offices: 4000 Executive Parkway, Suite 400, San Ramon, CA 94583, US
