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Full-time
bachelor degree
Posted 33d ago
~40 hrs/week
Responsibilities
Manage and grow strategic relationships with Logistics Service Provider customers across EMEA to drive success, retention, and expansion. Coordinate cross-functional teams to deliver measurable business outcomes and maximize customer lifetime value.
Requirements
Requires 3+ years of B2B account management or enterprise sales experience, preferably within the logistics or supply chain sector. Must possess strong commercial acumen and the ability to engage with C-level stakeholders in complex enterprise environments.
Full job description
About the Role
We are seeking a results-driven Sr Account Manager to manage and grow strategic relationships with Logistics Service Provider (LSP) customers across EMEA. Serving as a trusted advisor and primary point of contact, the Account Manager will drive customer success, retention, expansion, and executive engagement while coordinating cross-functional teams to deliver measurable business outcomes and maximize customer value. The role requires strong commercial acumen, exceptional relationship management skills, and the ability to navigate complex enterprise environments.
Key Responsibilities
Own the full sales and account lifecycle for assigned LSP customers across EMEA: prospecting, discovery, solution design, proposal, negotiation, and close.
Serve as the primary point of contact and trusted advisor to LSP clients; build and deepen executive-level relationships.
Drive customer success, retention, and expansion initiatives that align with customer business objectives and deliver measurable outcomes.
Coordinate cross-functional teams (solutions engineering, customer success, product, delivery, legal, finance) to ensure successful implementation and value realization.
Develop account plans and strategies to maximize customer lifetime value and identify upsell/cross-sell opportunities.
Maintain accurate CRM records, forecast pipeline, and report on account health and progress against targets.
Lead executive business reviews and present ROI/value metrics tied to customer objectives.
Monitor industry trends, competitive landscape, and regulatory considerations impacting LSPs in EMEA.
Escalate and resolve customer issues promptly and drive continuous improvement efforts.
Qualifications
3+ years of B2B account management or enterprise sales experience; experience with LSPs, carriers, 3PLs, or supply chain/logistics providers strongly preferred.
Proven track record of driving retention, expansion, and quota attainment in complex, multi-stakeholder sales cycles.
Strong commercial acumen with the ability to develop business cases and demonstrate measurable ROI.
Excellent relationship management and executive engagement skills; comfortable presenting to C-level stakeholders.
Experience coordinating cross-functional teams to deliver enterprise solutions.
Familiarity with logistics, supply chain processes, and technologies (e.g., TMS, WMS, EDI) is an advantage.
Experience selling into EMEA markets and navigating regional/contractual/regulatory differences; multilingual skills a plus.
Proficiency with CRM systems (e.g., Salesforce) and sales engagement tools.
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Blue Yonder is the AI company for supply chain. As the world leader in end-to-end digital supply chain transformation, Blue Yonder offers a unified, AI-driven platform and multi-tier network that empowers businesses to operate sustainably, scale profitably, and delight their customers—all at machine speed. A pioneer in applying AI solutions to the most complicated supply chain challenges, Blue Yonder’s modern innovations and unmatched industry expertise help more than 3,000 retailers, manufacturers, and logistics service providers confidently navigate supply chain complexity and disruption.
Blue Yonder is proud to be an Equal Opportunity Employer. We want you to bring your authentic self to work every day. We know that the best businesses are diverse and inclusive. Our unique talents make for great ideas, empathetic workplaces and drive results. We welcome all job applicants, so apply today.
Please Be Advised: Any communications from a Blue Yonder representative related to an open position at Blue Yonder will come from an @blueyonder.com email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in-person or through a secure video call. We will not ask you for sensitive information nor will we ask you to pay anything during the hiring process. If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local law enforcement authorities. To learn more about other potential job scams click here.
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