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Handle incoming and outbound customer contacts via telephone and email to ensure high customer satisfaction. Log interaction details into tracking systems and contribute to the localization of the knowledge database.
Candidates must be proficient or bilingual in German with an advanced level of English. A customer-focused attitude, strong written skills, and a team-player mindset are required.
Job Title:
Customer Representative (French-speaking) - Remote - Sports industry MA01Job Description
Experience the power of a game-changing career
Want to be part of an innovative and growing team? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.
If you’re looking to grow and be inspired, as a Customer Representative in (remote), you will be part of our team of game-changers who are powering the brands of the future in the Sports industry.
Career growth and personal development
This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.
What you will do in this role
In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.
As a Customer Representative on our team, you will:
- Provide first class customer satisfaction at all times and do whatever is necessary to support our customers
- Handle incoming customer contacts (via telephone and e-mail), log call details onto call tracking systems and perform call follow ups according to procedures
- Perform outbound contacts (via telephone, email or any other means) in response to generated issues and update information onto call tracking system according to procedures
- Ensure correct presentation of the customer’s corporate and brand images in all interactions
- Enrich and localize the knowledge database from new incoming contacts
Concentrix is a great match if you:
- Are proficient or bilingual in French plus an advanced level of English
- Are self-motivated, team player and supportive person
- Have active listening and comprehension skills
- Are outgoing and open minded
- Have very good written skills
- Have customer-focused attitude
- Are goal oriented
What’s in it for you
- 30 hours/week contract: Monday to Friday from 12h to 18h or 9h to 17h
- Salary 15 287 euros gross/year + up to 1.846 euros gross/year in bonus
- Work remotely from anywhere in Spain
- Bring-a-friend (referral) bonus opportunities
- Full paid training on the company and the project you'll be working on
- Career development programs and specialized courses
Experience the best version of you!
At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”
Concentrix is an equal opportunity employer
We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
R1742539
Location:
ESP Barcelona - C/ de la Selva de Mar, 129Language Requirements:
English, French (Required)Time Type:
Full time2027-01-31We’re Concentrix, a Fortune 500® technology and services leader, helping the world's best brands cut through AI hype and create intelligent operations that perform in the real world. We design, build, and run integrated human and AI solutions, harnessing the insight from billions of real-world interactions to help 2000+ of the world’s most complex organizations solve their toughest business challenges. Backed by 20+ years of operational experience and battle tested AI, we’re the Intelligent Transformation Partner that helps clients across every major vertical move from AI ambition to measurable, scalable performance.
Offices: 39899 Balentine Dr., Ste 235, Newark, California 94560, US
