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Manage patient intake and verify insurance coverage for durable medical equipment and respiratory services. Coordinate documentation and communicate with patients, caregivers, and referral sources to ensure seamless care delivery.
A high school diploma or GED is required, with a preference for one year of experience in home healthcare or medical billing. Candidates must possess a valid driver's license and the ability to lift at least 35 lbs.
Join a Leader in Home Healthcare
At Rotech Healthcare Inc., we’re more than a medical equipment provider—we’re a trusted partner in patient care. As a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to manage their health from the comfort of home.
With hundreds of locations across 45 states, our team delivers high-quality products, exceptional service, and compassionate support that helps patients live more comfortably, independently, and actively. Whether you're a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives.
Explore more about our mission and services at Rotech.com.
Customer Service Representative – Home Healthcare Intake & Insurance Verification
Job Summary
Rotech Healthcare Inc. is seeking a detail-oriented and compassionate Customer Service Representative to join our team. If you have experience in home healthcare, medical billing, or insurance verification—and thrive in a fast-paced, patient-centered environment—this role offers the opportunity to make a meaningful impact every day. You’ll be the first point of contact for patients and referral sources, ensuring accurate intake, insurance qualification, and seamless coordination of durable medical equipment and respiratory services.
Essential Job Duties and Responsibilities
(Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.)
Ready to help patients get the care they need at home? Apply today and join a team that puts people first.
Employment is contingent on
Required Education and/or Experience
Preferred Education and/or Experience
Skills and Competencies
Machines, Equipment and Technical Abilities
Physical Demands
Benefits
Employee Assistance Program (EAP)
401(k), HSA, and FSA/Dependent Care FSA
Medical, prescription, dental, and vision coverage
Life insurance, disability, accidental death, identity protection, and legal services
Meru Health mental health and Mercer SmartConnect Medicare programs
Livongo Diabetes and High Blood Pressure programs
Healthcare Bluebook and RX Savings Solutions programs
Hepatitis B (HEPB) and TB vaccinations
Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.
We provide quality home respiratory & medical equipment, helping patients lead a more comfortable and productive life.
Rotech is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetes self-management solutions, and home medical equipment. We help patients lead a more comfortable and productive life by empowering them to manage their health and treatment at home. Our team is composed of talented, innovative, and experienced professionals -- respiratory clinicians, customer service representatives, Medicare and insurance experts, patient service technicians, and many more. They dedicate themselves to providing clinical excellence and exceptional, industry- leading service to our patients and customers. We consistently deliver on our mission to “Get it Right the First Time.” Rotech is a nationwide provider of respiratory and home medical products with nearly 40 years of experience. Our home health care products and services include: - Non-Invasive and Invasive Ventilators - Home Oxygen Therapy - Sleep Apnea Therapy (CPAP/BiPAP) and Supplies - Comprehensive Wound Care Solutions - Diabetic Supplies - Airway Clearance Therapy - CarePlus+ Overnight Oximetry - Nebulizers - Home Medical Equipment Rotech only conducts video interviews through official company platforms and will not ask you to interview on Google Hangouts, Facebook Messenger, or Viber. We never require employees to pay training or application fees, pay for supplies, or withdraw money from personal accounts to perform official company financial transactions. If you have questions about suspicious activity, please contact us via email at [email protected].
Offices: 6251 Chancellor Dr, Suite 119, Orlando, Florida 32809, US
