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Front Desk Team Member - GOLD'S GYM - Anderson Arbor
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Part-time
high school
Posted 18d ago
~40 hrs/week
Responsibilities
The Front Desk Team Member is responsible for greeting members, managing gym access, and providing administrative support to ensure a positive guest experience. Key duties include processing retail sales, handling membership accounts, and maintaining the cleanliness of the front desk area.
Requirements
Candidates must have a high school diploma or equivalent and possess excellent customer service and communication skills. Physical ability to lift up to 50lbs and a flexible schedule including weekends and holidays are required.
Full job description
The Front Desk Team Member will warmly greet and direct members, guests, and staff as they enter the gym and provide control of the front door location. This position will aid with member requests, inquiries about gym operations and policies, as well as perform various administrative duties as directed by the Gym General Manager. As the initial point of contact to our club, the Front Desk is responsible for creating a welcoming atmosphere and a memorable guest experience.
Enthusiastically greet each member and guest promptly to create a friendly and positive entrance and departure to and from the gym.
Provide security and control to the front door and retail area of the facility.
Personally check each member into the gym using the proper check-in procedures.
Monitor check-ins to identify delinquent accounts and notify Gym Management.
Register all guests into the gym using proper registration procedures.
Ensure that guests and appointments are directed to the appropriate personal trainer in a prompt, professional manner.
Utilize the gym phone system to professionally answer guest calls, take appropriate messages to include name and description of question, and follow up with management for all telephone inquiries
Respond immediately to member requests, inquiries, and concerns.
Maintain neat appearance and wear proper uniform attire with nametag while on duty.
Distribute keys, towels and other materials as needed.
Process retail and concession sales.
Help maintain a fully stocked cooler and retail inventory.
Attend all staff meetings as directed.
Clean and maintain the front desk area according to company standards.
Log all maintenance concerns that are reported.
Follow and report any safety concerns.
Notify management of any gym or member incidents that require incident reports.
Work when scheduled and adhere to company attendance policies.
Perform other reasonable work assignments as directed by the Gym General Manager and/or Member Experience Manager to include but not limited to light cleaning and picking up of weights during gym walk throughs.
Assist in membership sales (kiosk or computer) and signing up members.
Assign all new members with barcodes, taking member photos, and scheduling complimentary personal training sessions.
Handle member account changes (form of payment, freeze forms, cancellation forms, manual agreements).
Assist with receiving orders and checking in retail and concession products.
Assist members with registering and checking in for classes via app.
Other duties as assigned.
Qualifications
High school diploma or equivalent.
Excellent customer service skills are required.
Organized, structured, and friendly coupled with a passion for fitness.
Requires good communication skills, both verbal and written.
Understanding of basic cash processing procedures.
Ability to proficiently use POS and CRM systems or any other computer programs required to meet the business needs of the club.
Ability to multi-task.
Must be able to work a flexible work schedule to include holidays and weekends.
Must be able to bend, squat, and lift upwards of 50lbs repeatedly and stand for extended periods of time.
Comply with all Gold's Gym policies and procedures.
Gold’s Gym has been the world’s trusted fitness authority since 1965. From its beginning as a small gym in Venice, California, Gold’s Gym has grown into a global icon with more than 700 locations serving 3 million people across six continents each day.
Whether you are an industry professional or interested in pursuing a dream to make your passion for Fitness a meaningful reality, we want to help you transform your life. Our journey started on a beach in California, yours starts today.
Join our Talent Network to receive updates on open positions. http://www.goldsgym.com/join-our-team
Offices: 5420 Lyndon B Johnson Fwy, Suite 300, Dallas, Texas 75240, US
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