Austin, Texas, United States · Remote Solely
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Austin, Texas, United States · On-site
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Austin, Texas, United States · Remote OK
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Austin, Texas, United States · On-site
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Austin, Texas, United States · Hybrid
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Austin, Texas, United States · On-site
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Austin, Texas, United States · Hybrid
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Austin, Texas, United States · Remote OK
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Austin, Texas, United States · On-site
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Austin, Texas, United States · On-site
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Austin, Texas, United States · On-site
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Austin, Texas, United States · On-site
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Austin, Texas, United States · Remote Solely
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Austin, Texas, United States · On-site
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Austin, Texas, United States · On-site
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Austin, Texas, United States · On-site
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Austin, Texas, United States · On-site
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Austin, Texas, United States · On-site
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Austin, Texas, United States · Hybrid
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The Build & Release Support Engineer provides high-impact technical support for CI/CD systems, managing Slack threads and tickets to resolve developer blockers. The role involves deep-dive troubleshooting of build pipelines, software supply chain workflows, and release tooling to ensure reliable software delivery.
Candidates must have 2-5 years of experience in Build/Release Engineering, DevOps, or SRE with strong proficiency in Linux, scripting, and CI/CD tooling. Essential qualifications include expertise in Maven, Java build systems, containerization, and artifact management, alongside excellent communication skills.
Location: Remote | Time Zone: (US, Canada, Brazil, Chile, Colombia, Mexico) (8AM–5PM Pacific)
Virtasant is a global technology services company delivering large-scale cloud, data, and engineering solutions across 130+ countries. We partner with some of the world’s largest organizations to help them build, operate, and scale internal platforms used by tens of thousands of engineers.
For this role, you will be supporting one of the most advanced internal developer platforms in the world, powering products used by hundreds of millions of people. The problems you will solve are deep, complex, and essential to keeping a global-scale organization moving.
Freedom to Grow. Power to Deliver.
At Virtasant, talented people do their best work in an environment built on trust, autonomy, and continuous learning. With team members in 130+ countries, we are a remote-first, proudly diverse organization focused on meaningful work and real impact.
The Build & Release Support Engineer provides high-impact technical support for the customer’s build, release, and CI/CD systems, which every developer depends on to ship software.
This role is deeply developer-facing and centers on build pipelines, software supply chain workflows, and release tooling. You will help engineers resolve blockers across tools like Maven, Java build systems, Docker, Spinnaker, Artifactory, and Jenkins.
Success depends on strong troubleshooting skills, clear communication, and the ability to manage multiple threads and tickets in parallel. You will be the front line, ensuring developers can deliver reliably, safely, and at high velocity.
Become a deep expert in the customer’s build and release ecosystem and deliver fast, accurate support across Slack and tickets. Your work will maintain high developer velocity and minimize disruption across global engineering teams.
Success Measures
Healthy volume of threads and tickets handled with high-quality outcomes
Consistent achievement of time-based SLAs
High customer satisfaction through surveys
Accurate classification of issue type, severity, and patterns
Developers ship faster with fewer build and release blockers
CI/CD and software supply chain tooling become more reliable and more usable
Escalations decrease due to strong frontline troubleshooting
Core Work Units
Manage Slack threads and tickets (roughly 50/50)
Triage build failures, broken pipelines, dependency issues, and configuration errors
Provide fast, accurate context before escalating
Handle multiple interactions in parallel without losing track
Diagnose complex build, packaging, or artifact problems independently
Investigate issues involving Maven builds, Java compilation, Docker images, Artifactory repos, Jenkins jobs, and Spinnaker pipelines
Provide structured guidance throughout incidents
Complete a thorough analysis before escalating
Gather all required details upfront to reduce back-and-forth
Produce clean, high-quality escalation tickets that downstream teams can act on immediately
Maintain and refine FAQs and internal documentation
Create problem–solution one-pagers for recurring issues
Document newly solved problems instinctively and thoroughly
Quickly identifies whether the issue is build-related, config-related, or infra-related
Moves smoothly from triage to deeper analysis
Juggles multiple developer inquiries without missing follow-ups
Resolves complex pipeline or build issues without escalation
Coordinates multi-user incidents involving large build failures
Communicates clearly during investigation, root-cause analysis, and resolution
Only escalates after a thorough investigation
Provides complete logs, reproduction steps, build metadata, and context
Saves downstream engineers time with clean, accurate handoffs
Documentation is so clear that users avoid opening tickets
Proactively updates and refines materials for clarity and accuracy
Quickly turns real-world issues into reusable knowledge
~50% Slack support, ~50% ticket handling
Documentation and PRs during low ticket volume periods
Weekly team meeting to review escalated tickets
High rate of context switching and parallel issue management
Git proficiency
CI/CD tooling expertise (Jenkins, GitHub Actions, GitLab CI, etc.)
Build & Release engineering fundamentals
Maven and Java build tooling
Understanding of software supply chain lifecycle
Comfort supporting Artifact repositories (Artifactory, Nexus, etc.)
Experience with Spinnaker or similar deployment orchestration
Strong troubleshooting ability
Clear written and spoken communication
SDLC understanding
Unix command-line proficiency
Linux command-line proficiency
Scripting (Python/Bash)
Container knowledge (Docker/Kubernetes)
Monitoring tools (Prometheus/Grafana)
Prior SRE experience
2–5 years in Build/Release Engineering, DevOps, SRE, or software development
Strong troubleshooting skills
Clear communication skills
Strong linux skills, scripting, Git, and containers
Solid Linux/Unix experience
Experience with build tools (Maven/Gradle), containers, and artifact management systems
Disqualifiers: no CI/CD experience, poor communication
Constant learning and rapid skill growth
Hands-on technical problem solving
Directly unblocking developers across a global organization
High context switching
Repetitive problem patterns
Pressure from supporting high-visibility systems
Remote-first, trust-based culture
Global team across 130+ countries
High autonomy and respect for your time
Exposure across multiple clients and modern systems
Meaningful, impactful technical challenges
Supports the highest-visibility set of services at the customer
More direct developer-facing work than similar Virtasant roles
• Deep specialization in CI/CD rather than broad platform coverage
A global technology services company that delivers outcomes through automation.
Virtasant is a global technology services company that delivers outcomes through automation. We help some of the world’s largest organizations modernize their technology operations, reduce technology costs, and unlock new opportunities for innovation to get real value out of AI, powered by our network of 50,000+ experts in over 130 countries. Our services include software engineering, technology operations, cloud migration & modernization, and technology cost optimization.
Offices: Austin, Texas, US
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