Who You Are: Our Enterprise Customer Success Manager role is a fantastic opportunity for you if you are a customer-focused professional with at least 5+ years of SaaS Customer Success or Account Management experience. Yo…
About SecurityScorecard: SecurityScorecard is the global leader in cybersecurity ratings, with over 12 million companies continuously rated, operating in 64 countries. Founded in 2013 by security and risk experts Dr. Ale…
Skills: Software architecture, Data platform design, Kafka, Flink, Spark
An internship at PlainsCapital Bank is designed to gain valuable insight into the banking industry through on-the job and formal training activities. A Commercial Banking Intern can expect hands-on experience with the cr…
Are you passionate about creating delicious meals and bringing joy to seniors? We have fantastic opportunities for Cooks who are enthusiastic, dedicated, and ready to make a positive impact in our residents' lives. Locat…
Skills: Food preparation, Cooking, Menu planning, Sanitation, Kitchen safety
Quality Manager – Semiconductor Manufacturing Location: Austin, TX Job Type: Full-Time Industry: Semiconductor Manufacturing About the Opportunity For over 20 years, Apparent Technologies has been a leading enginee…
Skills: Quality Management, Team Leadership, ISO 9001, Process Improvement, Root Cause Analysis
We are seeking to add Foremen to our team in Austin, TX. Our ideal Foreman is highly skilled and experienced individual with in-depth knowledge. Someone who possess strong leadership management abilities to oversee teams…
Skills: Electrical Installation, Team Leadership, Project Management, Troubleshooting, Safety Compliance
Company Description Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spe…
Skills: Product Management, Growth Strategy, SQL, Data Analysis, Go-To-Market Strategy
ABOUT THE ROLE DyeMansion is the global leader in post-processing solutions for industrial 3D printing — and our growth across North America depends on products reaching customers exactly as promised. As our Warehouse an…
Skills: Warehouse operations, Shipping, Packaging, Pallet shipments, SAP
Metro Vein Centers is a rapidly growing healthcare practice specializing in state-of-the-art vein treatments. Our board-certified physicians and expert staff are on a mission to improve people’s quality of life by reliev…
POSITION SUMMARY Our jobs aren’t just about giving guests a clean room and a freshly made bed. Instead, we want to build an experience that is memorable and unique. Our Guest Environment Experts are skilled in a wide ran…
Skills: Housekeeping, Cleaning, Customer service, Attention to detail, Physical stamina
POSITION SUMMARY Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to delive…
Skills: Guest Services, Operational Support, Communication, Problem Solving, Customer Experience
ABOUT THE ORGANIZATION IDEOlogy Health, part of The Lockwood Group, is a medical media & education company in the United States and we’re changing how medical education is delivered and received. We provide integrated co…
Senior Technical Product Marketing Manager, k0rdent AI - Remote
Austin, Texas, United States · Remote OK
Senior$240M raised
Company Description Mirantis is the Kubernetes-native AI infrastructure company, enabling organizations to build and operate scalable, secure, and sovereign infrastructure for modern AI, machine learning, and data-intens…
Senior Product Marketing Manager, k0rdent AI - Remote
Austin, Texas, United States · Remote OK
Senior$240M raised
Company Description Mirantis is the Kubernetes-native AI infrastructure company, enabling organizations to build and operate scalable, secure, and sovereign infrastructure for modern AI, machine learning, and data-intens…
Description Circuit of The Americas (COTA) is a 365-entertainment destination for world-class events located in Austin, TX. The sports and entertainment portfolio at COTA is unmatched in the country with Formula 1 US Gra…
Skills: Vehicle operation, Towing, Passenger transportation, Safety compliance, Customer service
Texas Children's Hospital
Staff Nurse - Flex Team
Austin, Texas, United States · On-site
Entry level
We are searching for an Inpatient Staff Nurse -- someone who works well in a fast-paced setting. In this position, you will provide nursing care to patients by assessing, planning, educating, implementing, and evaluating…
We are searching for an Inpatient Staff Nurse -- someone who works well in a fast-paced setting. In this position, you will provide nursing care to patients by assessing, planning, educating, implementing, and evaluating…
Help Transform the Future of Housing and Urban Planning At Archistar, we’re using artificial intelligence to solve one of the world’s biggest challenges: the global housing crisis. We partner with municipal governments, …
Skills: Project management, Enterprise SaaS delivery, Stakeholder management, Government digital transformation, Agile
Job Title: Secondary Math Teacher Job-Type: Full-time Contract Days: 187-190 Days Reports to: School Principal Saraly: See Teacher Pay Scale Location: Wayside Schools ABOUT WAYSIDE SCHOOLS: Wayside Schools is an open-enr…
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Full-time
Health Insurance, Vision Insurance, Dental Insurance, Employee Assistance Program, Life Coaching, Dependent Care
Posted 3h ago
~40 hrs/week
Responsibilities
The Enterprise Customer Success Manager will own the full customer lifecycle for a portfolio of enterprise accounts, focusing on onboarding, retention, and expansion. They will serve as a trusted advisor, driving product adoption and conducting Quarterly Business Reviews to ensure customer outcomes and mitigate churn risks.
Requirements
Candidates must have at least 5+ years of experience in Customer Success, Account Management, or SaaS Sales, with a proven ability to build relationships with enterprise-level clients. Strong communication, organizational, and analytical skills are required, along with the ability to work in a hybrid capacity in Austin, Texas.
Full job description
Who You Are: Our Enterprise Customer Success Manager role is a fantastic opportunity for you if you are a customer-focused professional with at least 5+ years of SaaS Customer Success or Account Management experience. You're the epitome of a self-starter who will go to great lengths in order to maintain the absolute highest levels of satisfaction among Invicti's customer base.
Your thrill of working within fast-paced environments only adds to your ability to exercise your strategic mindset. Because of you, all clients in your portfolio consistently realize the value of their investment, ultimately driving adoption and outcomes leading to renewals, expansion, and advocacy.
Who We Are: Delivering the industry’s most accurate application security platform, Invicti Security has been transforming the way web applications are secured for nearly 20 years. Recognized as a leader in Application Security Testing and a DAST Innovator by Latio, Invicti enables organizations to continuously scan and secure their web apps and APIs with the rigor of runtime testing and the speed of constant innovation. Headquartered in Austin, Texas, Invicti serves more than 3,600 organizations worldwide. Invicti serves more than 3,600 organizations worldwide. To learn more, visit Invicti.com or follow us on LinkedIn.
What You’ll Be Doing:
Leading all post-sales activities for Invicti's customers through strong relationship-building, product knowledge, planning, and execution
Acting as the voice of the customer
Working cross-functionally with Sales, Marketing, Product, Engineering, and Development Teams to ensure consistent and strong customer messages are embedded within everything we do
Retaining long-term partnerships by independently renewing and expanding successful customers
Dominating quarterly metrics concerning customer retention, price increase, and upselling
Establishing and overseeing customer adoption, training, and development of best practices to continually drive incremental value and return on the customer's investment
Conducting Quarterly Business Reviews in order to drive positive customer outcomes
Independent analysis of data in order to discover insights that drive recommendations for clients
Tracking accounts to identify churn risks and working proactively to mitigate such risks
Taking on evolving duties and special projects that align with the shifting priorities of the Customer Success Department
Key Responsibilities:
Own the full customer lifecycle for a portfolio of enterprise accounts, from onboarding through renewal and expansion
Serve as the primary point of contact and trusted advisor for assigned accounts, building deep relationships across multiple stakeholders
Drive product adoption by proactively identifying underutilized features and working with customers to maximize the value of their investment
Lead Quarterly Business Reviews to assess progress, share product updates, and align on upcoming priorities
Monitor account health and proactively identify and mitigate churn risks before they escalate
Collaborate closely with Sales to identify and execute upsell and expansion opportunities within existing accounts
Partner with Product and Engineering to surface customer feedback, advocate for product improvements, and close the loop with customers on feature requests
Maintain accurate and up-to-date account records including renewal timelines, stakeholder mapping, and next steps in Salesforce
What You'll Need:
If located in Austin, you need to be available to go into the office two days per week
A minimum of 5+ years of experience within a Customer Success, Account Management, or SaaS Sales role
Experience building relationships with enterprise-level clients
Familiarity with managing customer renewals and upsells
Strong presentation, meeting facilitation, and written communication skills
Excellent time management and organizational skills with the ability to track numerous details
Desire to work in a dynamic start-up in which your input is encouraged in order to help craft offerings and interaction with clients
Willingness to travel to customer locations
Nice to Have:
Experience in cybersecurity, application security, or DevSecOps
Familiarity with DAST, SAST, SCA, or other AppSec tools
Experience working with channel partners or resellers
Knowledge of the enterprise procurement and legal review process
Experience using Salesforce
Background in conducting technical demos or product walkthroughs
Experience working with large, complex enterprise accounts ($100K+ ACV)
Why Invicti:
Your Health & Wellness Matters: Health Insurance: Taking care of our team goes beyond the office. We cover 100% of employee health care, vision and dental premium costs. For dependents, we contribute 75% of the health care and 50% vision/dental premium cost, so you can be sure that you and your family are in the best possible health. Coverage is effective on your first day.
Employee Assistance Program: Support Counseling services - 24/7 Life Coaching, Dependent Care, Elder Care,Financial & Legal Support, Wellness Coaching, New Parent Support and more
Parental Leave: 16 week paid leave for birthing parent recovery. 4 week paid leave for non-birthing/bonding parent
401(k) Savings Plan: 50% up to 6% company match with 100% annual cliff vesting
We Value Adult/Life Balance: Hybrid or Remote Working: If you are local to one of our office locations, you can work a hybrid office/home schedule
Discretionary Time Off: Take time away from work when you need it (subject to manager approval). No accruals, no fixed allocation of vacation days.
Quarterly Thrive-Wellness Days: One extra vacation day per quarter where the entire company takes a break from normal, daily activities to refresh and rejuvenate
Volunteerism Time Off : 5 days of paid time off each year to participate in the volunteer activities of your choice
We Value You: Employee Recognition: Ongoing recognition & rewards. A Culture that emphasizes personal and professional growth
At Invicti, we believe our people are at the core of our success. Our Total Rewards approach is designed to attract, support, and grow exceptional talent by offering a balanced mix of competitive compensation, meaningful benefits, and opportunities for recognition and development. We take a global, flexible approach that aligns with our business goals and values while adapting to regional needs. Above all, we are committed to transparency and ensuring our employees understand how we invest in their success and well-being.
As we operate in a dynamic, fast-paced industry, this role evolves with the business. While core responsibilities are outlined above, duties may adapt over time to meet operational needs and support both team success and your professional growth
"At Invicti, we embrace diversity and individuality in all forms. Discrimination has no place here - regardless of race, religion, gender, age, ability, sexual orientation, or any other aspect that makes you unique. We're all about creating a space where everyone feels valued and included. So come as you are and join us in shaping the future of our industry."
Related keywords
SaaSCustomer SuccessAccount ManagementEnterpriseCybersecurityApplication SecurityDASTSASTSCAAppSecSalesforceQuarterly Business ReviewsChurn MitigationUpsellingDevSecOpsCustomer Lifecycle
Invicti is transforming the way web applications are secured. An AppSec leader for more than 15 years, Invicti enables organizations in every industry to continuously scan and secure all of their web applications and APIs at the speed of innovation. Invicti provides a comprehensive view of an organization’s entire web application portfolio, and powerful automation and integrations enable customers to achieve broad coverage of even thousands of applications. Invicti is headquartered in Austin, Texas, and serves more than 3,500 organizations of all sizes all over the world.
Offices: 1000 N Lamar Blvd, Austin, Texas 78703, US · Mirabilis Bldg TRIQ, 2-3, Birkirkara, MT · Istanbul, TR