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Skills: Loan processing, Team leadership, Pipeline management, Customer service, Quality control
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The Loan Processor Team Lead manages the daily operations of the processing team, including monitoring pipelines, training staff, and ensuring quality control standards are met. They also act as a primary point of contact for branch managers and provide support to the Regional Processing Manager.
Requirements
Candidates must hold a bachelor's degree and possess one to two years of related experience in loan processing or training. Proficiency in MS Office and strong communication skills are required to effectively manage team performance and loan file accuracy.
Full job description
D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. Please visit our website at www.drhorton.com for more information.
D.R. Horton, Inc. is currently looking for a Loan Processor Team Leadfor their Financial Services Regional Department. The right candidate will assist the Regional Processing Manager by handling weekly pipeline calls with branch managers, field questions from the loan processors and acting the point of contact for the branches directly worked with. In the Regional Processing Manager’s absence, assign incoming files.
Essential Duties and Responsibilities
Monitor and train on customer service maintaining company published exceed score goals
Mentor new loan processors
Monitor and train team to maintain QC score of 1.00
Monitor and train team to maintain Avg # Suspense Items score of 2.00
Ensure that the processors on your team maintain a Timeline Exception of less than 15%25
Oversee the daily management of the aged loans report
Manage BFA goals for the upcoming month
Manage timely pre-draw of loans in the pipeline
Provide support for the Regional Processing Manager when they are unavailable or out of the office
Assist the loan processors with questions and issues on guidelines and loan files
Assist the Regional Processing Manager in identifying training needs
Assist in daily pipeline management to include monitoring the following reports; Projected to Close, Timeline Exception, Loan Approval Conditions
Conduct in depth pipeline reviews with Loan Processors as needed (weekly or monthly)
Conduct all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company
Able to travel overnight
Supervisory Responsibilities
Directly manages two or more employees in the Branch Department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Education and/or Experience
Bachelor's degree (B. A.) from four-year college or university
One (1) to Two (2) years related experience and/or training
Ability to apply common sense understanding to carry out instructions furnished in written oral form or via DRH applications
Proficiency with MS Office and email
Preferred Qualifications
Strong communication skills
Attention to detail
Come join a winning team with a Fortune 500 company! We are growing fast and are looking for enthusiastic attitudes and team players to join our success. We offer an excellent benefits package including:
Medical, Dental and Vision
401(K)
Employee Stock Purchase Plan
Flex Spending Accounts
Life & Disability Insurance
Vacation, Sick, Personal Time and Company Holidays
Multiple Voluntary and Company provided Benefits
Build YOUR future with D.R. Horton, America’s Builder.#WeBuildPeopleToo
The number one homebuilder in America since 2002.
drh.fyi/builder
Industry
Construction
Company size
5,001-10,000 employees
Founded
1978
Headquarters
Arlington, TX
LinkedIn followers
219,151
Total funding
$1.2B
America's Builder is a lofty title, but it's a goal we work toward every day.
D.R. Horton started in 1978 in Fort Worth, Texas, and has grown into a national Fortune 500 company. Since 2002, D.R. Horton has been the number one homebuilder in America.
We build across the country, bringing our homes to new markets and acquiring like-minded home builders. Through our success, our founding vision hasn't changed.
We don't stop building. Wherever the housing market finds itself, we are working to make sure there is a home available for our buyers when they need it. Because we believe homeownership is for everyone, our product lines range from entry-level to luxury.
Come work with us or join the team. We'll be happy to show you why we are America's Builder.
Offices: 1341 Horton Circle, Arlington, TX 76011, US · 2325 Lakeview Parkway, Suite 275, Alpharetta, GA 30009, US · 481 Munn Road E, Suite 150, Fort Mill, SC 29715, US · 11241 Slater Avenue NE, Suite 120, Kirkland, WA 98033, US · 10700 Pecan Park Boulevard, Suite 450, Austin, TX 78750, US
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