Atlanta, Georgia, United States · Remote OK
$150k–$165k/yr
About the Role **This is a U.S based remote role** Happy Returns is seeking a Senior Manager, China eCommerce Partnerships to serve as the strategic lead for our Enterprise cross-border China eCommerce initiatives. This …
Skills: Partner Management, Project Management, Customer Success, Business Operations, Mandarin Fluency
Atlanta, Georgia, United States • Remote OK
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Lead the strategic relationship and operating model for China-based eCommerce partnerships and cross-border initiatives. Coordinate across internal teams like Product, Marketing, and Operations to scale the business and resolve critical partner escalations.
Requires 5+ years of experience in partner management or business operations with professional fluency in both Mandarin and English. Candidates must have a strong background in China eCommerce and the ability to work across US and China time zones.
About the Role
This is a U.S based remote role
Happy Returns is seeking a Senior Manager, China eCommerce Partnerships to serve as the strategic lead for our Enterprise cross-border China eCommerce initiatives. This role sits on the Customer Success team and is responsible for driving alignment and execution across Marketing, Business Development, Customer Success, Onboarding, Operations, and Product to support business growth and deliver exceptional customer experience.
This person will work directly with key retailers and 3PL partners based in China. They will build the operating model, communication cadence, escalation framework, and roadmap alignment needed to support and scale our cross-border business as more customers join the platform.
This is a highly cross-functional role for someone who is equally comfortable building relationships, driving programs, solving operational issues, and creating structure in a fast-moving environment.
What You’ll Do
What We’re Looking For
Preferred Qualifications
What Success Looks Like
Why This Role Matters
This role is critical to scaling one of our most strategic emerging business areas. The right candidate will bring the language skills, market understanding, program leadership, and cross-functional influence needed to help Happy Returns build a durable and scalable presence in the China eCommerce ecosystem.
At Happy Returns, we believe diversity in thought and background fuels innovation. We’re committed to fostering an inclusive environment where everyone feels welcomed, respected, and empowered to thrive.
EEO Statement
Happy Returns, a UPS Company is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, veteran, disability, age, sexual orientation, gender identity or any other characteristic protected by law.
Visa Sponsorship
We do not offer visa sponsorship for this role. Candidates must be authorized to work in the U.S.
Statement to Third Party Agencies
To all recruitment agencies: Happy Returns only accepts resumes from agencies on the UPS preferred supplier list. Happy Returns is not responsible for any fees or charges associated with unsolicited resumes.
We make returns beautiful for shoppers, merchants, and the planet.
We take returns personally. And forward-thinking brands like Everlane, SHEIN, and REVOLVE choose Happy Returns. Together, we drive shopper loyalty, defend against return fraud, and make operations more efficient. Learn more at www.happyreturns.com.
Offices: 1106 Broadway, Santa Monica, California 90401, US
We make returns beautiful for shoppers, merchants, and the planet.
We take returns personally. And forward-thinking brands like Everlane, SHEIN, and REVOLVE choose Happy Returns. Together, we drive shopper loyalty, defend against return fraud, and make operations more efficient. Learn more at www.happyreturns.com.
Offices: 1106 Broadway, Santa Monica, California 90401, US
