Overview Consider joining the Metal Exchange family as an Account Services Representative at our St. Louis, MO location. The Account Services Representative (ASR) is a detail-oriented and customer-focused team member tha…
Skills: Customer Service, Contract Management, Supply Chain Coordination, Data Entry, Microsoft Excel
Senior Specialist, Business Service Center - Logistics
St. Louis, Missouri, United States · On-site
$67k–$80k/yr
Mid level
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St. Louis, Missouri, United States · On-site
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$63k–$79k/yr
Full-time
bachelor degree
Medical Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Life Insurance, 401(k) With Matching Contribution
Posted 36d ago
Apply by Jul 8
~40 hrs/week
Responsibilities
The ASR serves as the primary contact for customers and partners closely with traders to execute commercial transactions. They manage the full lifecycle of contracts, monitor shipment activity, and collaborate with internal teams to ensure smooth transaction flow.
Requirements
Requires a bachelor's degree or equivalent experience and at least 2 years of experience in customer service or back-office operations. Proficiency in Microsoft Office and the ability to work onsite in St. Louis, MO are mandatory.
Full job description
Overview
Consider joining the Metal Exchange family as an Account Services Representative at our St. Louis, MO location. The Account Services Representative (ASR) is a detail-oriented and customer-focused team member that plays a critical role in supporting our trading operations.
This position sits at the intersection of traders, customers, and internal operations, ensuring the seamless execution of contracts and transactions across the supply chain. The ASR is a key contributor to customer satisfaction, operational efficiency, and the overall success of the trading business.
This is an excellent opportunity for someone who thrives in a fast-paced, transactional environment and wants to build a career within a dynamic commodities trading organization.
Responsibilities
Essential Duties and Responsibilities:
Serve as a primary point of contact for customers, delivering responsive, professional, and consistent communication.
Partner closely with traders to support the execution of commercial transactions and customer specifications & requirements.
Coordinate and manage the full lifecycle of contracts, ensuring accuracy and timely execution across internal systems and external partners.
Monitor and facilitate shipment activity, including:
Shipment readiness and scheduling
Documentation collection and verification
Contract matching and updates within systems of record
Shipment settlement in accordance with business rules
Collaborate with internal teams (logistics, credit, operations) to resolve issues and ensure smooth transaction flow.
Work with the Credit team to monitor customer accounts and ensure adherence to credit limits and policies.
Proactively identify and resolve execution issues, including discrepancies and claims (in coordination with traders).
Perform administrative and operational tasks related to shipment and contract processing, including data entry and documentation management.
Identify opportunities for process improvements and workflow efficiencies.
Support team operations by acting as a resource for peers and contributing to a collaborative team environment.
Participate in ongoing process improvement initiatives and operational enhancements.
What Sets This Role Apart
Direct exposure to commodities trading operations and market activity.
Opportunity to work closely with traders and gain insight into commercial decision-making.
A high-visibility role that impacts customer satisfaction and transaction success.
A strong foundation for career growth within trading, operations, or commercial roles.
A collaborative environment focused on continuous improvement and operational excellence.
Qualifications
Ideal Candidate Will Have:
Education
Bachelor’s degree or equivalent experience is required.
Experience
Minimum of 2 years of experience in customer service, back-office operations, or a related field.
Bi-lingual in English and Spanish is required.
Familiarity with transportation, logistics, or supply chain processes is preferred but not required.
Experience in a trading or commodities environment is beneficial but not required.
Other Required Knowledge, Skills, and Experience
Strong customer service and interpersonal skills with a professional, solutions-oriented approach.
Excellent attention to detail and organizational skills.
Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
Ability to think analytically and use sound judgement for solving problems.
Has effective communication skills across internal teams and external customers.
Ability to work under pressure while maintaining accuracy and professionalism.
Proficiency in Microsoft Office (Excel, Word, Outlook, Teams).
Must be eligible to work in the United States; visa sponsorships are not available.
Must be able to pass a pre-employment drug screening and assessment.
Must have regular attendance and be able to work onsite in our St. Louis, MO office.
About Us
Perks of the Job
Medical, dental and vision insurance
Disability and life insurance
401(k) with matching contribution
Generous allotment of paid vacation and paid holidays
Enterprise-wide winter break between Christmas and New Year’s holidays
Competitive wages plus performance-based bonus opportunities
Ongoing training and professional development
Ample opportunity for career growth and advancement
Paid time off for all new parents
Why Our People Love Working Here
Purpose-driven, friendly, open, and respectful culture
Highly engaged workforce – as indicated by best-in-class engagement scores
Hybrid work schedule consisting of 3 in-office days and 2 remote days per week
Shared core values of safety, integrity, caring and growth
Leaders committed to building more diverse, inclusive teams
On-Demand pay via DailyPay
Robust recognition and reward program
Community Impact opportunities including additional time off to volunteer and charitable match up to $250 per employee
Tuition reimbursement
Complimentary refreshment bar with beverages and snacks
Employee discount program with hundreds of partner brands
Wellness incentive program
Regular employee celebrations and events
Who We Are
Celebrating 50 years in 2024, MX Holdings is a global leader in the purchasing, processing, and manufacturing of non-ferrous metals, primarily Aluminum. Enabled by our breadth of experience and deep expertise, we are proud to deliver top-quality products and services to customers across our family of brands – including Metal Exchange and Pennex.
But it’s not just what we do that sets us apart, it’s how we do it. Safety. Integrity. Caring. Growth. These core values are embodied by each member of our team; guiding every action we take and decision we make. Whether it’s driving innovation within our industry, making the impossible possible for our customers, providing a safe, respectful workplace for employees or supporting our local communities, our purpose is clear. We are dedicated to impacting our world in a positive way.
If you are a like-minded individual with a strong ability to problem solve, collaborate and effectively communicate, MX Holdings may be the perfect place for you to grow your career.
Our Commitment to Inclusion
We welcome people of different backgrounds, abilities, and perspectives. To ensure our business and culture continue to be inclusive of all people, we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age or marital status, veteran or disability status. MX Holdings and its family of companies are proud to be equal opportunity employers. Additionally, all of your information will be kept confidential according to EEO guidelines. Should you have any questions or require special assistance completing your application, please email [email protected]
Qualified Applicants must be legally authorized for employment in the United States and not require employer sponsored work authorization now or in the future for employment in the United States.
Our salary ranges are primarily determined by role, level, and location. The range provided for each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
A global leader in innovative supply chain solutions in aluminum trade for half a century - we are Metal Exchange.
Industry
Mining
Company size
501-1,000 employees
Founded
1974
Headquarters
St. Louis, Missouri
LinkedIn followers
7,263
Metal Exchange is the flagship company of MX Holdings, a growing, global family of companies focused on aluminum and other nonferrous materials.
Founded in 1974, Metal Exchange is privately held and headquartered in St. Louis, MO. We operate six U.S. manufacturing facilities and have sales offices throughout the U.S., along with international offices in Shanghai and Zurich. Our diverse business includes marketing, trading, manufacturing, processing, distribution, and transportation services.
To learn more visit www.metalexchange.com
Offices: 111 Westport Plaza Drive, Suite 350, St. Louis, Missouri 63146, US
Non-Ferrous MetalsAluminum TradingCast ProductsAluminum ExtrusionsAluminumManufacturingTransportationLogisticsand Metal TradingMining
How many Transportation jobs are open in St. Louis, MO right now?
There are currently 599 open transportation positions in St. Louis, MO listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Transportation roles in St. Louis, MO?
Companies currently hiring include Domino's, Gulfstream Aerospace, HDR, Intramotev, Wilson & Company, Inc., Engineers and Architects, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Transportation jobs in St. Louis, MO?
Yes — 36 of the 599 open transportation positions offer remote or hybrid work (10 remote, 26 hybrid).
How do I apply for Transportation jobs in St. Louis, MO?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.