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Full-time
professional certificate
Medical insurance, Dental insurance, Vision insurance, Paid Time Off (PTO), 401(k) with 100% employer match up to 5%, Holiday pay
Posted 18d ago
Apply by Jul 24
~40 hrs/week
Responsibilities
Provide prompt and professional customer service including sales, technical product research, and order processing for HVACR equipment. Handle warranty claims, credit returns, and assist account managers with quotes and bids for key customers.
Requirements
Candidates must have strong communication skills, basic math ability, and the physical capacity to lift up to 70 pounds. Forklift certification is essential, and proficiency with RF scanners and basic computer skills is required.
Full job description
Overview
Johnstone Supply, North America's leading wholesale distributor of HVACR equipment, parts, and supplies, has a great opportunity to join our team. Over the last seven decades, Johnstone has grown into a multi-billion-dollar industry leader with over 470 distributor branches and 6 distribution centers throughout North America. We work with some of the largest companies in the world, including Daikin/Goodman, Bosch, Copeland, Honeywell, Johnson Controls, and Fujitsu, to provide contractors with world-class products, technical expertise, and quality service.
Now is the best time to join Johnstone Supply. Relationship-building is the key to our success, and it shows in everything we do. The Power of Johnstone is everyone who works with us. Our customers, our partners, and our people. Johnstone is growing, and so can you.
Responsibilities
Position Summary
Provide prompt and courteous service to customers including: sales, technical product research, preparation of sales quotes and bids for large contractors and key customers, order processing, pricing, promotional activities and all aspects of customer service by handling unique, key account customer needs.
Essential Job Function
Greet customers on the telephone in a prompt, professional and helpful manner.
Provide prompt, courteous service by listening to the customers needs and requests and respond accordingly.
Handle customer warranty claims and credit returns in a timely fashion by completing all appropriate documentation, receiving product items back prior to processing of any claims or credits in accordance with standard operating procedures (SOP’s).
Enter sales orders into Sales Order Entry System and process credit card payments in accordance with SOP’s.
Answer incoming customer telephone calls and provide all aspects of customer service by: providing quotes or taking sales orders, research products/services and answering general information questions.
Calculate refrigeration load requirements for quotes and bids for refrigeration equipment.
identify damaged inventory and bring this to the attention of the Store Manager for mark-down and quick sale.
Work the sales counter area during peak periods or for relief of counter sales reps on lunch, as needed.
Assist Account Managers with Key Customers needs, bids, or quotes as requested.
Maintain a neat, clean and professional personal appearance.
Attend training seminars on products and services in order to acquire product knowledge in order to provide informed and effective customer service.
Johnstone Supply believes that each employee’s contribution should not be limited by the assigned responsibilities. Therefore, it is our expectation that each employee will offer his/her services wherever and whenever necessary to ensure the success of our endeavors.
Internal Relationships
Sales personnel
Warehouse personnel
Purchasing personnel
Branch personnel
Account Managers
External Relationships
Customers
Vendors
Final Decision Maker
Has ability to be final decision maker on customer pricing and gross margin but is still learning pricing policy parameters by utilizing approved pricing tiers for equipment, products and services. Other decisions based on the scope and breadth of duties and responsibilities assigned.
Qualifications
Ability to speak effectively with customers.
Knowledge of HVAC / R equipment and products is more limited with the CSR I who is learning the product lines in their initial 24 – 36 months on the job.
Ability to read, write and comprehend English language.
Ability to complete basic math applications.
Analytical abilities desired in order perform product and equipment research.
Proven abilities to attend to details.
Ability to handle multiple tasks simultaneously, organize and prioritize responsibilities and duties.
Above average communication skills both verbal and written.
Must be able to work with minimum amount of supervision under stressful conditions.
Proficiency in RF Scanner knowledge and experience.
Forklift experience preferred.
Job-Specific Knowledge, Skills and Abilities
Basic skill level in using computers to do work.
Ability to add, subtract, multiply and divide using whole numbers, common fractions and decimals.
Ability to work in a team environment.
Skill in communicating with others to resolve problems and get results.
Ability to attend to details.
Basic knowledge of JS – HVAC/R products and equipment.
Work Behaviors
Maintains organized work processes, materials, and files.
Ability to work with others in a team-based environment.
Desire to support and meet the needs of customers, other employees and the company as a whole.
Certificates, Licenses, Registrations
Must be able to become certified and maintain certification through internal and external approved Counter Sales and Services programs offered by the company. Forklift certification is essential.
#JSTMM4
Physical Demand
The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to individuals with disabilities to perform the essential functions.
Physical
While performing the duties of this job, the employee is required to stand and walk on a concrete floor through a store for the majority of the workday. The employee is regularly required to reach with hands and arms; climb or balance; stoop, kneel, crouch or crawl; and lift up to 50 pounds. The individual is frequently required to talk or hear and occasionally lift up to 70 pounds. Special vision requirements are near vision; distance vision; peripheral vision, and color vision.
Company Values
We’re also interested in hiring a great candidate that holds these values so we can further build a strong company culture:
Safety: Always prioritizes safety, both at work and at home, while ensuring those who work for you work safely.
Customer Focused: Take the perspective of those we serve, anticipate their needs, and responding quickly.
One Team: We win together by collaborating with each other, focusing on the common goal, and leveraging the strengths of the team.
Own It: Take the initiative, act with a sense of urgency and pride, do things right the first time, and always act with integrity.
Innovate: Embrace and create change that drives continuous improvement and customer-valued solutions.
Benefit Overview
At Johnstone Supply, we recognize that our employees’ growth, well-being, and success drives the company’s success. We offer a competitive wage, in addition to health and wellness benefits including medical, dental, vision coverage, and options for supplemental care. We provide the resources you need to take charge of your well-being, including:
Competitive Paid Time Off (PTO)
Safe Harbor 401(k) – 100% employer match up to 5% of base pay and immediate vesting
Holiday pay – we recognize and pay our employees for 7.5 holidays per year
Paid Parental Bonding Time
Employer subsidized medical, dental, and vision plans
Employer paid life insurance and short-term disability
Voluntary long-term disability, accident, critical illness, and hospital indemnity insurance
24/7 Access to virtual care/telehealth options
Health Savings Account (HSA) with employer contribution; Flexible spending accounts (FSA)
Wellbeing program with opportunity to earn reduced medical costs
Employee Assistance Program (EAP) for you, and your family
Tuition reimbursement
Employee referral bonus program
Employee service milestone recognition program
We understand that our employees are the cornerstone of our success. Our commitment to continuous improvement & investment in our people is only matched by our commitment to superior customer experience.
Your trusted HVACR distribution partner delivering quality parts, equipment & support.
Industry
Wholesale Building Materials
Company size
201-500 employees
Founded
1953
Headquarters
Tigard, Oregon
LinkedIn followers
1,908
Johnstone Supply The Founders Group is the leading wholesale HVACR distributor and recognized national brand serving contractors across Oregon, Washington, California, Utah, Idaho, and Alaska.
With a network of locally operated branches backed by strong regional distribution centers, we deliver the products, expertise, and support contractors rely on every day. Our focus is simple: dependable service, deep product knowledge, competitive pricing, and reliable availability when it matters most.
Customers benefit from responsive customer service, technical guidance, ongoing training opportunities, and access to more than 50,000 quality parts and equipment solutions. Continued investments in distribution and operations ensure fast delivery and consistent support across our footprint.
We care about your business — and we have the tools, knowledge, and people to help it grow.
Offices: 16650 SW 72nd Ave, Tigard, Oregon 97224, US · 12000 NE 60th Way, Vancouver, Washington 98682, US · 3080 22nd St SE, Salem, Oregon 97302, US · 6502 W Deschutes Ave, Kennewick, Washington 99336, US · 101 N 1st Ave, Yakima, WA 98902, US
Based on 1465 listings with disclosed salaries, most trades jobs in Florida pay between $50k–$120k per year. Individual offers vary with seniority, company size, and specialization.
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There are currently 21,473 open trades positions in Florida listed on Clera. New openings are added daily as companies post roles.
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