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$80k–$120k/yr
Full-time
professional certificate
Posted 9d ago
~40 hrs/week
Responsibilities
The Residential Electrical Operations Manager is responsible for overseeing all day-to-day operations, including staff management, scheduling, and performance tracking for the Tampa department. They must ensure compliance with electrical codes, drive revenue growth, and maintain high standards of customer service and technical quality.
Requirements
Candidates must have 3-5 years of experience in residential electrical service with proven leadership capabilities. A Journeyman or Master Electrician license is preferred, along with proficiency in field service management software like ServiceTitan.
Full job description
About Hawkins Service Company
Hawkins Service Company is a leading home services provider specializing in Residential Electrical, HVAC, Plumbing, Gas, New Pool Wiring & Automation and Pool Equipment Repair throughout the Tampa Bay area. We are committed to delivering exceptional service through professionalism, integrity, and outstanding customer care, and our team takes pride in high-quality workmanship and long-term customer relationships.
Position Overview
Hawkins Service Company is seeking an experienced Residential Electrical Operations Manager to take full ownership of our Tampa electrical service and installation department. This role is the single point of accountability for the department — controlling all aspects of its people, performance, P&L, scheduling, quality, and customer outcomes. The ideal candidate is a proven leader with a strong residential electrical background who knows how to run a profitable, high-performing department while developing the team underneath them.
Key Responsibilities
Operations & Financial Management
Own full day-to-day operations of the residential electrical department, including all technicians, apprentices, and support staff assigned to it
Manage departmental P&L performance and KPIs — revenue, close rate, average ticket, labor efficiency, and callback/rework rate — and report results regularly to the Director of Operations
Develop and execute operational plans to hit revenue, profitability, and customer satisfaction goals
Ensure compliance with company safety policies, the National Electrical Code (NEC), and local permitting/inspection requirements
Build and adjust technician schedules to meet customer demand, seasonal call volume, and on-call/emergency coverage
Own warehouse and truck inventory for the department — stocking levels, restock cadence, and loss prevention
Maintain and continuously improve department SOPs, and implement Nexstar and ServiceTitan best practices to their fullest potential
Team Leadership & Development
Recruit, interview, and select electricians, apprentices, and support staff; partner with HR to execute onboarding, offers, and separations
Coach technicians on technical excellence, customer communication, and service/sales opportunities
Conduct monthly ride-alongs and 1:1 coaching sessions with every technician, plus regular performance evaluations
Hold the team accountable for safety, productivity, quality, customer satisfaction, and revenue goals
Ensure incentive and performance pay plans are applied fairly and documented consistent with Hawkins' pay plan structure
Foster a positive, accountable, high-performance culture and set the tone for the department every day
Customer Experience & Technical Oversight
Serve as the final point of escalation for customer concerns, resolving them promptly and professionally
Review completed work orders, proposals, invoices, options sheets, and timecards for accuracy and quality
Provide technical guidance and act as field backup on panel upgrades, rewires, EV charger installations, generators, lighting, and pool electrical systems
Maintain high standards for workmanship and customer satisfaction, including online review ratings
Business Development
Build relationships with builders, contractors, property managers, and other referral partners
Identify opportunities to expand electrical service offerings and grow department revenue
Partner with marketing, dispatch, and customer service to drive business growth
Qualifications
Minimum of 10 years of residential electrical experience, including prior experience managing electrical operations, service teams, or field personnel
5+ years of P&L management experience
Strong understanding of residential electrical systems, troubleshooting, and code compliance
Experience recruiting, training, and developing technicians
Proficiency with ServiceTitan (or similar FSM software) and Microsoft Office
Journeyman or Master Electrician license preferred, based on state requirements
Experience with the Nexstar Service System and pool electrical/automation systems a plus
Must be able to lift 50 pounds or less to serve customers if required
Competencies for Success
Strong leadership and coaching ability, with a track record of running a department with full ownership
Sound, quick decision-making in a fast-paced, performance-driven environment
Outstanding written and verbal communication with both customers and technicians
Highly organized, with exceptional follow-through
Results-driven with a focus on continuous improvement and strong problem-solving skills
Compensation & Benefits
Base Salary: $90,000 – $120,000 annually
401(k), Health, Dental, Vision, and Life Insurance
Flexible Spending Account (FSA)
Paid Time Off (PTO)
Employee Discount & Referral Program
Job Details
Job Type: Full-time | Work Location: Tampa, Florida
Why Join Hawkins Service Company?
At Hawkins Service Company, you'll join a growing organization committed to excellence, teamwork, and continuous improvement — with the opportunity to lead a talented electrical team, own operational and financial results, and help grow one of the premier residential electrical service departments in the Tampa Bay area.
Related keywords
Residential ElectricalOperations ManagerServiceTitanNECKPIJourneyman ElectricianMaster ElectricianField Service ManagementRevenue GrowthStaffingInventory ControlQuality AssuranceTechnical CoachingPermittingElectrical CodeTrade Service
We specialize in residential services - Electrical, air conditioning and heating, plumbing, gas, pool equipment repair.
Industry
Construction
Company size
51-200 employees
Founded
1992
Headquarters
Tampa, Florida
LinkedIn followers
544
We specialize in services for your home. Electrical, HVAC, Gas, and Swimming pool equipment. Home cooling experts, Pool heating experts, Water Heaters, electrical repairs, and Propane and Natural Gas piping.
Hawkins Service Co. Has been the premier service company for west central Florida since 1992. We offer a list of services that include but are not limited to; sales and service of swimming pool and spa equipment, residential and commercial electric, residential and commercial HVAC, as well as residential or commercial pool cleaning. All of our employees are background checked by the Ask The Seal Program to ensure our customers the highest quality service and safety in the industry!
Offices: 7601 Industrial Ln, Tampa, Florida 33637, US
Based on 1426 listings with disclosed salaries, most trades jobs in Florida pay between $50k–$120k per year. Individual offers vary with seniority, company size, and specialization.
How many Trades jobs are open in Florida right now?
There are currently 20,921 open trades positions in Florida listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Trades roles in Florida?
Companies currently hiring include Lowe's Companies, Inc., Great Clips Inc., AutoZone, Compass Group, Advance Auto Parts, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Trades jobs in Florida?
Yes — 272 of the 20921 open trades positions offer remote or hybrid work (86 remote, 186 hybrid).
How do I apply for Trades jobs in Florida?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.