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Full-time
bachelor degree, professional certificate
Posted 37d ago
~40 hrs/week
Responsibilities
Provide advanced technical support for client-level hardware and software in a secure, mission-critical environment. Diagnose root causes of technical issues and document resolutions to maintain operational continuity.
Requirements
Requires at least 6 years of progressive IT service desk experience and a Bachelor's degree in IT or a related field. Must hold CompTIA CASP+ or CISSP certifications and possess an active Tier 3 background investigation.
Full job description
About the role
Kaimetrix is seeking an IT Service Desk Specialist – Level III to provide advanced technical support for client-level hardware and software issues in a secure, mission-critical environment. This role leverages advanced troubleshooting techniques and knowledge base resources to diagnose issues, identify root causes, and implement effective solutions to maintain system performance and user satisfaction.
What you'll do
Utilize advanced troubleshooting techniques and diagnostic tools to identify root causes of technical issues
Provide in-depth technical support for client-level hardware and software systems
Collaborate with other technical teams as needed to resolve complex problems
Document all troubleshooting steps and resolutions in the designated ticketing system to support knowledge sharing
Leverage knowledge base resources to improve resolution efficiency and consistency
Continuously identify opportunities to enhance support processes and improve customer satisfaction
Ensure timely resolution of issues to maintain operational continuity and service performance
Qualifications
Education/Experience:
Minimum of 6 years of progressive experience in technical support or IT service desk roles
Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent experience
Certifications:
CompTIA CASP+ or (ISC)² CISSP
Clearance:
Active Tier 3 (T3) background investigation or ability to obtain and maintain
Related keywords
IT Service DeskHardwareSoftwareCompTIA CASP+CISSPTier 3 Background InvestigationTechnical SupportRoot Cause AnalysisMission-Critical EnvironmentTicketing System
Mission and business-focused IT support services--delivering continuous improvement of IT through metrics.
Industry
Information Technology & Services
Company size
51-200 employees
Founded
2014
LinkedIn followers
6,196
Kaimetrix is an innovative IT service provider integrating people, processes, and technology to solve today’s most technical and economically challenging problems facing the DoD and Civilian agencies as well as Private Sector organizations.
Our focus is on continuous improvement resulting in the highest-level of customer satisfaction. This commitment is the foundation of our corporate culture and the following values:
-People are the most critical success factor
-Process must evolve through incremental changes
-Improvements must be measurable based on performance
-Continuous improvement is critical to long term success
How much do Technology jobs in Washington, DC pay?
Based on 2871 listings with disclosed salaries, most technology jobs in Washington, DC pay between $87k–$223k per year. Individual offers vary with seniority, company size, and specialization.
How many Technology jobs are open in Washington, DC right now?
There are currently 3,686 open technology positions in Washington, DC listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Technology roles in Washington, DC?
Companies currently hiring include Accenture Federal Services, Booz Allen Hamilton, General Dynamics Information Technology, mouhamedzz, Google, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Technology jobs in Washington, DC?
Yes — 1760 of the 3686 open technology positions offer remote or hybrid work (707 remote, 1053 hybrid).
How do I apply for Technology jobs in Washington, DC?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.