Sydney, New South Wales, Australia · Hybrid
About Zip Zip is the AI platform for enterprise procurement — built for humans and agents working together. By orchestrating procurement across teams, tools, and suppliers with the help of AI agents, companies can secure…
Skills: Technical Troubleshooting, REST APIs, GraphQL, OAuth, SSO
Sydney, New South Wales, Australia · Hybrid
Employment Type: Full Time Permanent Remuneration: $127351+ 17% super (level 8) Location: Kensington UNSW Campus (hybrid) Why Your Role Matters The Senior Business Analyst (internally called Senior Business Systems Speci…
Skills: Business Process Analysis, Requirements Elicitation, Stakeholder Management, Process Mapping, User Story Documentation
Sydney, New South Wales, Australia · Hybrid
Senior Data Engineer (AWS) – 12 Months Fixed Term Contract See yourself in our team Financial Crime Compliance (FCC) is a team of over 190 professionals and is an integral part of CBA’s Group Risk Function. FCC is accoun…
Skills: AWS Cloud, Scala, Java, Python, SQL
Sydney, New South Wales, Australia · On-site
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the…
Skills: Physical Security Design, Data Center Infrastructure, Access Control, Intrusion Detection, CPTED
Sydney, New South Wales, Australia · On-site
Primary Location NSW - Parramatta Job Description Summary Exciting new opportunity for RIC Coordinators to join our Telecommunications Division About the Role The role is responsible for supporting company activities dur…
Skills: RAN Troubleshooting, MME Troubleshooting, Transmission Troubleshooting, Nokia Equipment, Ericsson Equipment
Sydney, New South Wales, Australia · Hybrid
Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment? Do you share a passion for maintaining a continual focus on Making a Difference with R…
Skills: Oracle Fusion Order Management, Order-to-Cash (O2C), Functional Design, Stakeholder Engagement, Process Mapping
Sydney, New South Wales, Australia · Hybrid
About monday.com monday.com is the AI work platform powering the most ambitious teams. 250,000+ customers across departments use us to bring people, workflows, and AI agents together on one flexible platform where AI doe…
Skills: B2B Customer Success, Account Management, Cross-functional Collaboration, Customer Relationship Management, Presentation Skills
Sydney, New South Wales, Australia · On-site
$80k–$105k/yr
About Bureau Veritas Created in 1828, Bureau Veritas is a world leader in laboratory testing, inspection and certification services. We have a vital role in maintaining quality, safety and environmental standards of coun…
Skills: Mechanical Commissioning, HVAC, Cooling Systems, Building Management Systems, Mechanical Control Systems
Sydney, New South Wales, Australia · Hybrid
Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, t…
Skills: AWS, Site Reliability Engineering, Python, Java, JavaScript
Sydney, New South Wales, Australia · On-site
$89k–$122k/yr
Procore is looking for inspiring and accomplished individuals to join one of the highest-performing sales teams in the software industry. Our Sales Development team is an essential component of our sales model and has he…
Skills: Lead Generation, Sales Prospecting, Salesforce, Cold Calling, Email Outreach
Sydney, New South Wales, Australia · On-site
PAID STUDENT INTERNSHIP OPPORTUNITIES IN LEGAL TECH Gain practical experience while you complete your studies. Diversify your skills and accelerate your career prospects. Network with leaders across a dynamic and innovat…
Skills: Artificial Intelligence, Data Science, User Experience, Marketing, Sales Operations
Sydney, New South Wales, Australia · On-site
PAID STUDENT INTERNSHIP OPPORTUNITIES IN LEGAL TECH Gain practical experience while you complete your studies. Diversify your skills and accelerate your career prospects. Network with leaders across a dynamic and innovat…
Skills: Artificial Intelligence, Data Science, User Experience, Marketing, Sales Operations
Sydney, New South Wales, Australia · Hybrid
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and …
Skills: Power Platform, SharePoint Online, Power Apps, Power Automate, Dataverse
Sydney, New South Wales, Australia · Remote OK
Please note this role is fully remote and please only submit English resume or CV. Operations Analyst, Stake Super (Sao Paulo - Brazil) About Stake We’re an Australian investing platform that helps ambitious people confi…
Skills: SQL, Operational Analysis, Process Automation, AI Tools, Data Analysis
Sydney, New South Wales, Australia · Hybrid
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and …
Skills: SharePoint Online, Power Platform, Power Apps, Power Automate, Power BI
Sydney, New South Wales, Australia · Hybrid
$129k–$143k/yr
Shape your world at DPHI Permanent full-time 35 hours per week opportunity Parramatta or Orange office location with flexible working supported Salary relative to experience, and ranges from $129,464 to $142,665 p.a plus…
Skills: SIEM, Endpoint Detection and Response (EDR), Email Security Tools, Threat Hunting, Cyber Incident Response
Sydney, New South Wales, Australia · Hybrid
Abiut the role The Junior Business Analyst role exists to analyse, plan and document change to the technology platforms within the team. The purpose of a Junior Business Analyst is to assist the business stakeholders ide…
Skills: Business Analysis, Requirement Documentation, Gap Analysis, Stakeholder Management, Waterfall Methodology
Sydney, New South Wales, Australia · Hybrid
We’re Heidi. We're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. In just 18 months, our AI products (Scribe, Comms, Evidence, Remote) have absorbed the administrative cha…
Skills: React, Figma, TypeScript, Design Systems, Component API Design
Sydney, New South Wales, Australia · Hybrid
Diverse role spanning end-user support, infrastructure and technology projectsGrow your technical expertise across Microsoft, networking and enterprise technologiesJoin Australia's fastest growing Quick Service Restauran…
Skills: Level 1 and 2 Technical Support, Active Directory, Microsoft 365, Microsoft Teams Rooms, Windows Server
Sydney, New South Wales, Australia · On-site
Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions. We are on the lookout for experienced Cloud and CaaS …
Skills: Cloud Infrastructure, CaaS, NaaS, Virtualization, Incident Management
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Serve as the highest internal technical escalation point to resolve complex issues across integrations and workflows. Act as the primary technical bridge between Customer Support, Product, and Engineering teams to improve product stability and operational processes.
Requires 5-6 years of experience in a technical customer-facing role, including at least 2 years as a senior escalation point. Must possess advanced debugging skills with APIs, SSO, and SQL, along with experience supporting enterprise-scale customers.
Zip is the AI platform for enterprise procurement — built for humans and agents working together. By orchestrating procurement across teams, tools, and suppliers with the help of AI agents, companies can secure the resources they need to innovate faster than ever before.
The world’s most influential enterprises trust Zip, including T-Mobile, OpenAI, AMD, Mars, Dollar Tree, and more. Together they’ve saved over $8 billion and processed over $500 billion in spend. Zip’s team includes product leaders from Apple, Airbnb, and Meta, as well as former procurement leaders from United Health, Sanofi, MGM Resorts, Discover, and NASA.
Backed by Adams Street, Alkeon, BOND, CRV, DST, Tiger Global, and Y Combinator, Zip has raised $371 million, most recently at a $2.2 billion valuation and has been recognized by Forbes Fintech 50, Fast Company's Most Innovative Companies, Inc. Best in Business, and LinkedIn Top Startups.
As a Senior Technical Support Engineer (TSE) on the Customer team, you play a mission-critical role in ensuring our customers receive fast, accurate, and technically excellent support. You serve as the highest internal technical escalation point, combining deep product mastery with a strong ability to diagnose complex issues across integrations, workflows, and customer environments.
You are the connective tissue between Support, Product, and Engineering, ensuring issues are surfaced with clear repro steps, impact assessments, and prioritization signals. You lead with operational rigor—improving processes, eliminating inefficiencies, and strengthening the pathways from customer-reported issues to engineering resolution.
In this role, you’ll become an expert across Zip’s rapidly expanding ecosystem—Procurement, Intake, Approvals, Suppliers, ERP and SSO integrations, and our broader workflow engine—while directly supporting marquee customers including Coinbase, Snowflake, Notion, Canva, Samsara, and Databricks.
Your impact will scale as Zip grows: every improvement you introduce strengthens the technical foundation of our entire Customer organization.
Serve as the final technical escalation point for Support, unblocking TSEs, CSMs, and onboarding teams with expert-level troubleshooting.
Triage and validate bugs, perform deep-dive investigations, reproduce issues, and determine ownership before routing to Engineering with complete context.
Partner directly with Engineering to master Zip’s architecture, including workflow nodes, task engines, integrations, and API layers.
Identify, build, and maintain scalable escalation pathways from Customer → Product → Engineering.
Strengthen internal triage processes by closing knowledge gaps, improving documentation, and optimizing tooling and workflows.
Develop clear standards for debugging, ticket handoffs, reproduction steps, and prioritization signals to improve Engineering alignment and SLA predictability.
Collaborate with Product as the voice of the customer, influencing roadmap decisions through patterns surfaced in escalations.
Work directly with customers when highly technical or urgent issues require senior-level expertise.
Support Sales, CSM, Onboarding, and TAM functions as a subject-matter expert across procurement workflows, integrations, and system configurations.
Use internal tools, logs, and observability platforms (e.g., DataDog) to analyze customer configurations, trace failures, and understand system behavior.
Validate integration flows using REST/GraphQL payloads, webhooks, APIs, and third-party systems.
Drive improvements by identifying systemic issues from recurring case patterns.
5–6 years in a technical, customer-facing role, with at least 2 years serving as an escalation point or senior technical leader within Support.
Proven experience partnering directly with Engineering teams as the conduit between customer-facing teams and R&D.
Demonstrated success supporting enterprise-scale customers across multiple industries.
Track record of owning complex problems end-to-end, especially in high-pressure scenarios or SLA-sensitive engagements.
Exceptional written and verbal communication, with the ability to simplify complex technical concepts for non-technical stakeholders.
Strong prioritization, time management, and operational discipline across multiple active issues.
Fast learner with the ability to quickly master complex architectures, workflows, and integrations.
Advanced debugging skills with REST APIs, GraphQL, OAuth flows, SSO (Okta, Azure AD), webhooks, and integration payloads.
Experience with iPaaS tools, custom integration development, and working across ERP systems such as NetSuite, Oracle, or SAP.
Familiarity with SCIM, identity provisioning flows, and access-control models.
Strong understanding of OOD principles and experience with SQL (MySQL, PostgreSQL).
Fluent in interpreting JSON, XML, CSV, and Excel-based datasets.
Competency with bash/shell, code editors, and common debugging utilities.
Ability to read and interpret exception stack traces and logs.
Exposure to cloud platforms (AWS, Azure, or GCP) and, ideally, containerized/microservice architectures (Docker, Kubernetes).
Experience with Ruby, Python, JavaScript, or similar languages is a plus.
At Zip, we’re committed to providing our employees with everything they need to do their best work.
📈 Start-up equity
🚠 Team building events & happy hours
🌴 Flexible PTO
💻 Apple equipment plus home office budget
We're looking to hire Zipsters and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world. We encourage all candidates to apply even if your experience doesn't exactly match up to our job description. We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong. We look forward to hearing from you!
Zip is the AI platform for enterprise procurement, built for humans and agents working together.
Zip is the AI platform for enterprise procurement, built for humans and agents working together. By orchestrating procurement across teams, tools, and suppliers with the help of AI agents, companies can secure the resources they need to innovate faster than ever before. The world’s most influential enterprises trust Zip, including T-Mobile, OpenAI, AMD, Mars, Dollar Tree, and more. Together they’ve saved over $8 billion and processed over $500 billion in spend. Zip’s team includes product leaders from Apple, Airbnb, and Meta, as well as former procurement leaders from United Health, Sanofi, MGM Resorts, Discover, and NASA. Backed by Adams Street, Alkeon, BOND, CRV, DST, Tiger Global, and Y Combinator, Zip has raised $371 million, most recently at a $2.2 billion valuation and has been recognized by Forbes Fintech 50, Fast Company's Most Innovative Companies, Inc. Best in Business, and LinkedIn Top Startups.
Offices: 680 Folsom St, 13th Floor, San Francisco, California 94107, US · 483 Queen St W, 3rd Floor, Toronto, Ontario M5V 2A9, CA · 15601 Dallas Pkwy, Suite 500, Addison, TX 75001, US
There are currently 1,554 open technology positions in Sydney, Australia listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include XPT Software Australia, Canva, Amazon, Commonwealth Bank, NCS Australia, among others. Browse the listings above to see every active employer.
Yes — 906 of the 1554 open technology positions offer remote or hybrid work (99 remote, 807 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
