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$157k–$291k/yr
Full-time
bachelor degree, postgraduate degree, professional certificate
Annual incentive bonus, Health benefits
Posted 24d ago
~40 hrs/week
Responsibilities
This role oversees the strategic vision and operational management of the organization's digital commerce and customer enablement platforms. The incumbent is responsible for driving commercial growth, ensuring platform security, and leading multi-disciplinary teams to deliver seamless digital customer experiences.
Requirements
Candidates must have over 15 years of software development experience, including significant senior leadership roles in digital platforms. A bachelor's degree in Engineering or Computer Science is required, along with deep expertise in cloud infrastructure, e-commerce architectures, and agile development practices.
Full job description
BASIC FUNCTIONS
This position builds long-term strategic plans for the organization’s customer-facing digital commerce and enablement platforms, including e-commerce storefronts, marketing websites and content management systems, the customer account center, and product usage/self-service portals. It oversees the departments budget, directs the definition and implementation of customer requirements, and supports the ongoing life cycle management of these systems. This newly established role consolidates leadership of the E-Commerce function and the Customer Enablement Systems function under a single, accountable owner, with responsibility for driving commercial growth, security governance, AI enablement, and a seamless end-to-end digital customer experience.
QUALIFICATIONS
15+ years of Software Development experience, including substantial experience in a senior digital leadership role with accountability for customer-facing platforms at scale (e-commerce, web, or customer self-service environments).
7+ years of Software Development leadership experience, including leading and developing large, multi-disciplinary teams through periods of structural change.
BS Engineering/Computer Science or equivalent experience required; advanced degree preferred.
Relevant professional certifications or formal training in digital leadership or enterprise architecture preferred.
TECHNICAL SKILLS
Life cycle management.
Knowledge of large, complex systems, including multi-tenant e-commerce platforms, decoupled/headless storefront architectures, and hybrid on-premises/cloud environments.
Strong knowledge of architectural principles, including experience with cloud-native platform architectures (e.g., AWS, Azure, or GCP) and modern DevSecOps practices.
Proven ability to leverage technical metrics to drive effective business decisions.
Expertise and proven experience with various resource models such as Managed Services and Staff Augmentation models.
Strong proficiency in multiple database technology, design and manipulation, optimization, best practices, and leading industry trend knowledge.
Industrywide or broad companywide technical knowledge across e-commerce, content management, and customer self-service platforms.
Software development process expert in agile development methodologies
Broad technical understanding across web platform architecture, application development practices, and security standards), with the ability to engage credibly with Engineering and Architecture teams and challenge technical decisions constructively.
Demonstrable experience leveraging AI tools and platforms to accelerate engineering delivery and to build AI-powered, customer-facing experiences
Excellent skills in setting, communicating, implementing, and achieving business objectives and goals through the direct management of others.
Excellent communication (verbal and written) and customer service skills. Strong interpersonal, communication, and presentation skills applicable to a wide audience including senior and executive management
Strong budgeting and finance skills.
Expertise in development languages and platforms including but not limited to: Java/J2EE, JavaScript, JSP, C/C++, HTML, XML, SQL, .Net, e-commerce platforms (e.g., Magento/Adobe Commerce), content management systems (traditional and headless), cloud infrastructure services (e.g., AWS), Windows, and UNIX.
ACCOUNTABILITIES
Own and be personally accountable for the security posture of all platforms within scope, establishing and maintaining a security-first culture, and ensuring rigorous standards, controls, and testing are embedded into all development and operational practices.
With Product Management, define and own the strategic vision for e-commerce, positioning the digital channel as a primary commercial growth lever and competitive differentiator; drive measurable improvements in digital revenue, conversion, trading performance, and customer acquisition.
Take ownership of customer self-service platforms, including the account management centre, ensuring an exceptional, low-effort customer experience.
Responsible for leaders with teams of both internal and external technology resources.
Meet or exceed operational targets, service-level agreements, schedules, quality, or cost requirements.
Perform reviews to ensure enterprise and architectural standards and processes are followed, working closely with Engineering, Architecture, and Information Security to manage technical debt responsibly.
Develop leaders to build senior leadership bench strength.
Lead the development of technical standards, and perform reviews to ensure enterprise and architectural standards and processes are followed.
Manage system and user acceptance testing cycles to ensure accurate and quality business solutions.
Serve as a primary technical point of contact for external technology resources, and oversee vendor and partner relationships across the digital estate, managing contracts, performance, and commercial terms effectively.
Design and work with complex data models.
Seek diverse ideas and perspectives from a variety of sources to create better solutions, products, and services.
Act as the senior digital leader for all customer-facing platforms, representing the function at Executive and Board level as required, and communicating complex technical and strategic topics clearly and confidently to non-technical senior audiences.
Lead the adoption of AI-assisted development tools and workflows across engineering and product teams, and define the strategic roadmap for AI-powered, customer-facing capabilities, ensuring the responsible, well-governed use of AI.
Carry out management responsibilities in accordance with the organization’s policies, procedures, and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems.
All other duties as assigned.


U.S. National Base Pay Range: $156,700 - $290,900. Geographic differentials may apply in some locations to better reflect local market rates.



This job is eligible for an annual incentive bonus.






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Regulatory compliance and product data management solutions for medical device manufacturers and pharmaceutical labelers
Industry
IT Services and IT Consulting
Company size
5,001-10,000 employees
Founded
1961
Headquarters
Horsham, Pennsylvania
LinkedIn followers
7,846
Healthcare relies on regulatory product data submissions for quality, safety, reliability and transparency, benefitting the entire supply chain. LexisNexis is proud to play a role as both a regulatory consultant and technology partner. Meet FDA and other global health authorities' submission requirements with confidence. We offer data conversion, publishing, electronic submissions and content management solutions for the life sciences industry.
Offices: 7 Walnut Ave, Horsham, Pennsylvania 19044, US
UDIGlobal Data Synchronization NetworkSPLLDR for BiologicsMedical Device Data ManagementDrug Product Data ManagementMedical Device Safety and QualityGlobal UDI submissionsDrug Label ResearchGUDID UDI
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