Third Bridge is a leading global research firm established in 2007, with a team of over 1,500 employees worldwide dedicated to fueling decisions with expert insights. We accelerate and enhance decision-making for investo…
About ECI ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI pro…
Forward Deployed Engineer Location: New York City Compensation: $100,000 – $125,000 About Us Eulerity is a fast-growing, AI-native marketing automation platform transforming how franchises and small businesses approach d…
Skills: API Integration, SDK Implementation, Glue Code, Technical Demos, Debugging
Senior Sales Specialist- Business Development- (Automotive Industry)
Bridgewater, New Jersey, United States · On-site
$89k–$282k/yr
Senior+$5.7B raised
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and …
Skills: Business development, Automotive industry expertise, Sales strategy, Account management, Lead qualification
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and …
Skills: Business Development, Enterprise Sales, Automotive Industry Expertise, C-Level Relationship Management, Pipeline Management
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and …
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and …
Skills: Business development, Sales strategy, Account management, Lead generation, Negotiation
About Turing Based in San Francisco, California, Turing is the world’s leading research accelerator for frontier AI labs and a trusted partner for global enterprises looking to deploy advanced AI systems. Turing accelera…
Skills: Large Language Models, Prompt Engineering, Retrieval-Augmented Generation, Agent-based Architectures, Python
About Turing Based in San Francisco, California, Turing is the world’s leading research accelerator for frontier AI labs and a trusted partner for global enterprises looking to deploy advanced AI systems. Turing accelera…
Skills: Python, Langchain, LangGraph, SQL, Generative AI
Company Description About Sia Experience - Creative Sia Experience is the full-service creative agency within Sia. In the SiaX-Creative business line, we combine creative, CX, marketing, and deep AI expertise with indust…
Seeking a Web Optimization Manager to manage the ongoing enhancements of the website experience. In this role, you will uncover friction points across the digital journey, develop data-backed hypotheses, and create A/B t…
Few people get to build a bank from scratch. Even fewer get to build one at a moment when banking itself is being reinvented. The dollar is the best product in the history of the world, with practically infinite global d…
Few people get to build a bank from scratch. Even fewer get to build one at a moment when banking itself is being reinvented. The dollar is the best product in the history of the world, with practically infinite global d…
Skills: Strategic Analysis, Project Management, Market Entry Analysis, Business Case Development, Financial Modeling
Flagler Health is building the clinical operating system for modern musculoskeletal care. We partner with MSK provider groups and specialty clinics to help them grow, operate more efficiently, and deliver better longitud…
Managing Director - Global Head of Digital Client Experience
London, England, United Kingdom · Hybrid
Senior+$29B raised
About this role Managing Director - Global Head of Digital Client Experience Location: LDN or NY About the Role We’re looking for a proven, tech-focused Client Success leader to build, scale and optimize a high-performin…
Skills: Client Success Leadership, Digital Transformation, AI Implementation, Customer Experience Strategy, CRM Management
<p>Tablet is all about discovering the world's most extraordinary hotels — places where you'll find a memorable experience, not just a room for the night. For 20+ years we’ve scoured the earth, evaluating hot…
Skills: Technical Project Management, Agile Methodology, Jira, Confluence, Microsoft Projects
Augustus
Business Operations (Graduate)
New York, New York, United States · On-site
$100k–$125k/yr
Entry levelVisa sponsorship
Few people get to build a bank from scratch. Even fewer get to build one at a moment when banking itself is being reinvented. The dollar is the best product in the history of the world, with practically infinite global d…
Skills: AI Automation, Business Operations, Workflow Optimization, Process Documentation, Payment Operations
Thought Machine's mission is bold – to properly and permanently rid the world's banks of legacy technology. To achieve this, we have developed the foundations of modern banking through core and payments technology which …
Skills: Python, Go, Kubernetes, PostgreSQL, Kafka
Augustus
Operations Lead
New York, New York, United States · On-site
$180k–$220k/yr
Mid levelVisa sponsorship
Few people get to build a bank from scratch. Even fewer get to build one at a moment when banking itself is being reinvented. The dollar is the best product in the history of the world, with practically infinite global d…
About the Team The AI Deployment Engineering team is responsible for ensuring the safe and effective deployment of Generative AI applications for developers and startups. We act as a trusted advisor and thought partner f…
Skills: Python, Javascript, Technical Consulting, API Integration, Prototyping
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
$70k–$85k/yr
Full-time
Bonus, Vacation days, Personal development allowance, Health insurance, Dental insurance, Vision plan
Posted 16d ago
~40 hrs/week
Responsibilities
Act as the primary technical point of contact for clients, managing the support lifecycle from initial triage to resolution. Collaborate with product and engineering teams to translate client feedback into product enhancements and maintain the internal knowledge base.
Requirements
Requires prior experience in Customer Success or Technical Account Management within an enterprise SaaS environment, preferably serving financial institutions. Must possess strong technical aptitude for navigating APIs and platform configurations without necessarily writing code.
Full job description
Third Bridge is a leading global research firm established in 2007, with a team of over 1,500 employees worldwide dedicated to fueling decisions with expert insights. We accelerate and enhance decision-making for investors and business leaders by unearthing unique expert insights across multiple sectors, geographies, and topics.
For nearly 20 years, we’ve helped clients access knowledge on demand from experts, in-person and through our Library covering over 65,000 companies.
Third Bridge is establishing a new, dedicated Client Support team to serve as the primary bridge between our clients and our internal technical and product functions. As a Customer Support Specialist, you will bring a hybrid profile combining strong client-facing and programme management skills with enough technical capability to navigate complex product configurations, investigate issues, and work alongside engineering and product teams. You will own the client relationship throughout the support lifecycle, ensuring issues are followed through to resolution while keeping all stakeholders informed.
Key Responsibilities
Primary Client Contact: Act as the key point of contact for clients, providing dedicated coverage and faster triage for incoming requests.
Client Onboarding & Configuration: Liaise with teams post-launch to ensure correct platform setup, manage access levels, and resolve login capabilities. Own post-deployment configuration queries across Third Bridge's product suite, including data feeds, MCP, and agentic offerings.
Technical Investigation: Conduct initial triage across all incoming tickets regardless of priority level. Own investigation and resolution for P2–P4 issues; for P1 issues, lead the client communication and escalation process through to resolution even where the technical fix may sit with another team.
Cross-Functional Collaboration: Navigate internal teams effectively, knowing when to loop in Account Managers, Tech Success for complex issues, or Product teams for feedback.
Knowledge Base Ownership: Build and maintain the team's internal knowledge base, capturing learnings from every ticket resolved. Ensure common issues are documented so they can be resolved faster over time and where possible deflected through AI-assisted tooling.
Product Communication: Translate client feedback and identified issues into actionable product enhancement suggestions for the Product team.
Issue Ownership: Take full responsibility for ensuring issues are tracked to completion, maintaining high standards for service level agreements (SLAs).
Tooling: Use and maintain our support platform (such as Intercom or Atomicworks) to log, triage, track, and report on client tickets. Contribute to the configuration and improvement of AI-assisted workflows that help the team respond faster and deflect common queries.
Requirements & Profile
Professional Background: Prior experience in Customer Success, Technical Account Management, or SaaS support within an enterprise environment. Experience working with sophisticated, premium clients (such as private equity firms, hedge funds, or financial institutions) is a strong advantage given the nature of Third Bridge's client base.
Communication Skills: Exceptional written communication skills, with a focus on clarity and professionalism in asynchronous interactions.
Technical Aptitude: Comfortable navigating technical concepts including API documentation, authentication flows, and platform configuration. Experience with enterprise SaaS platforms or API-based products is a strong advantage. You won't be expected to write code, but you should be able to investigate an issue methodically, read a log, and understand what you're looking at.
Stakeholder Management: Ability to manage both client expectations and internal stakeholder communication seamlessly.
Problem-Solving: A proactive approach to technical troubleshooting and investigation.
Comfort with Ambiguity: Able to operate effectively in an environment without established processes, and motivated by the opportunity to build structure from scratch. This is a founding role, as you will help define how the function works, not just follow a playbook.
Why Join This Team?
This is a rare opportunity to build something from the ground up. You will be joining as a founding member of a brand new function, with the autonomy to shape how client support works at Third Bridge, from the processes and tooling to the knowledge base and escalation model. You will work closely with AI-powered support products at the frontier of what is possible in enterprise support, and have direct visibility to senior leadership as the function establishes itself.
Basic Salary of $70,000-85,000 dependent on experience plus bonus and benefits.
Vacation: 15 days (which increases to 20 days after 2 years of service) plus US Holidays
Learning: personal development allowance of $1,500 per year.
Health and wellbeing: a variety of insurance plans, including health coverage by Empire Blue Cross Blue Shield.
Medical Insurance, Dental insurance and Vision plan, plus a personal HSA (Health Saving Account) and Medical FSA (Flexible Spending Account). And also a variety of health and wellbeing events to focus on mental health.
Future and family: 401K matching up to 5% of your base salary, life insurance, a long-term disability policy dependent care FSA and pet insurance.
Flexibility: work from anywhere for one month per year, 2 annual volunteer days, 2 personal days when life throws you a curveball and 'Summer Fridays'
Social: weekly optional social gatherings, daily breakfast and snacks, social events - ESG: CSR, Environment and Diversity & Inclusion (including Women at Third Bridge, Pride and Blkbridge)
Frontline Innovation: your chance to share your ideas for improvement through Hackathons and other events
Third Bridge values your trust and is committed to the responsible management, use, and protection of personal information. By submitting a Third Bridge job application, I hereby provide Third Bridge (including Third Bridge's affiliates and relevant third-party suppliers) with my consent to collect, store and process my personal information for the purpose of recruitment administration, as well as to share such personal information with third parties for the same purpose, in accordance with the Candidate Privacy Notice.
We know that to be truly innovative, we need to have a diverse team around us. That is why Third Bridge is committed to creating an inclusive environment and is proud to be an equal opportunity employer. If you are not 100% sure if you are right for the role, please apply anyway, and we will be happy to consider your application.
Third Bridge is a leading global investment research firm established in 2007. With a team of over 1,500 employees worldwide dedicated to fueling decisions with expert insights. We accelerate and enhance decision-making for investors and business leaders by unearthing unique expert insights across multiple sectors, geographies, and topics. For nearly 20 years, we’ve helped clients access knowledge on demand from experts, in-person and through our Library covering over 65,000 companies.
Offices: 12 Steward Street, London, Greater London E1 6FQ, GB · 1411 Broadway, New York City, NY 10018, US · 688 West Nanjing Road, Jing'an District, Shanghai, 200041, CN · Level 18, The L. Place 139 Queen's Road, Hong Kong, Central Hong Kong 999077, HK · Indiabulls Finance Center, Elphinstone Road, Mumbai, 400013, US
Based on 8328 listings with disclosed salaries, most technology jobs in New York, NY pay between $100k–$235k per year. Individual offers vary with seniority, company size, and specialization.
How many Technology jobs are open in New York, NY right now?
There are currently 10,162 open technology positions in New York, NY listed on Clera. New openings are added daily as companies post roles.
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Companies currently hiring include JPMorganChase, New York City Housing Authority (NYCHA), Amazon, Capgemini, New York Life, among others. Browse the listings above to see every active employer.
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