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London, England, United Kingdom · Hybrid
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Design scalable business processes and operating models for managed services within the Financial Services sector. Collaborate with cross-functional teams to shape bid strategies and translate client requirements into deliverable service designs.
Requires extensive experience in business process design, operating models, and managed services, specifically within Banking, Insurance, or Asset Management. Must possess strong stakeholder management skills and the ability to create compelling technical documentation for client proposals.
PwC’s Managed Services delivers trusted expertise, rapid execution, and enduring outcomes by blending cutting-edge technology with deep operational insight.
As part of the Solutioning Team within the Managed Service Catalyst —a specialist group driving PwC’s managed services growth— we ensure our offerings address complex client challenges and position PwC to win and deliver transformative managed services engagements that create lasting strategic, regulatory, and commercial advantage.
This role focuses on the design of scalable, process-led managed service solutions, within Financial Services – Banking and Capital Markets, Insurance, and Asset and Wealth Management. Working as part of a broader pursuit team led by Directors and Partners, you will bring deep expertise in business process design, operating models, and service delivery frameworks, translating client requirements into practical, deliverable solutions.
This role is particularly suited to individuals with a background in target operating model design, process re-engineering, or operations transformation, rather than technology architecture solutioning experience.
Design and optimise business processes and service delivery models, including as-is/to-be process mapping, service catalogue definition, and the establishment of SLAs, KPIs, performance frameworks, and governance controls.
Develop key operating model components such as roles and responsibilities, workflow design, service management structures, and transition and mobilisation approaches.
Support the qualification and shaping of managed service opportunities by working with senior stakeholders to understand client objectives, operating environments, and constraints.
Contribute to bid strategy development by defining win themes and creating clear, compelling narratives that align client needs, policy drivers, and PwC’s differentiators.
Translate regulatory, policy, and operational requirements into scalable service designs, while supporting bid development through high-quality written responses and solution articulation.
Collaborate with commercial, finance, and cross-functional teams (technology, delivery, risk) to inform pricing, ensure integrated solution design, support governance forums, and enable a smooth transition from solutioning into delivery.
Strong experience in business process design, operating model development, or managed service solutioning
Experience working on outsourced services, operations transformation, or managed services environments, ideally within Financial Services (Banking, Insurance, or Asset & Wealth Management)
Experience contributing to bids or solution design activities, including written responses for client proposals
Ability to translate complex operational concepts into clear, structured, and compelling documentation
Understanding of service design principles, including KPIs, SLAs, governance models, and control frameworks
Strong stakeholder management skills, with the ability to work effectively within multidisciplinary teams
Experience coaching or supporting junior team members in structured delivery environments
No matter where you may be in your career or personal life, our benefits are designed to add value and support, recognising and rewarding you fairly for your contributions.
We offer a range of benefits including empowered flexibility and a working week split between office, home and client site; private medical cover and 24/7 access to a qualified virtual GP; six volunteering days a year and much more.
Welcome to the PwC UK Linkedin page, bringing you updates and insights from our work and our people. We are founded on a culture of partnership with a strong commercial focus. This is reflected in our purpose: To build trust in society and solve important problems. Overseen by our Chairman, it drives what we say and do in our everyday work by informing our choice, shaping the debates, guiding our decision-making, and inspiring us to make extraordinary efforts. Find out more about us in our digital Annual Report here: bit.ly/1L1h6X9
Offices: 1 Embankment Place, London, London WC2N 6RH, GB
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