Disclaimer: Please be advised that the most accurate and up-to-date information about our open roles—including job descriptions, compensation, and benefits—can only be guaranteed on our official job board. For the latest…
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Full-time
401k with 3.5% Company Match, Paid Time Off, Paid Holidays, Paid Parental Bonding Leave, Health Insurance, Vision Insurance
Posted 10d ago
~40 hrs/week
Responsibilities
Provide world-class customer support via phone, chat, and email in both English and Spanish to resolve account and technical issues. Collaborate with internal teams to communicate client needs and assist in the creation of company policies based on feedback.
Requirements
Candidates need strong computer skills, empathy, and the ability to explain complex information clearly. Fluency in Spanish and previous customer service experience in a high-volume tech environment are highly preferred.
Full job description
Disclaimer:Please be advised that the most accurate and up-to-date information about our open roles—including job descriptions, compensation, and benefits—can only be guaranteed on our official job board. For the latest listings and details, please visit: https://job-boards.greenhouse.io/ninjatrader.
JOIN US ON OUR MISSION TO BECOME THE #1 RETAIL TRADING PLATFORM IN THE WORLD
Welcome to the dynamic world of NinjaTrader! As an industry-leading trading platform and futures broker, we're empowering traders to take control of their financial destiny. How do we do it? We provide cutting-edge products and services that enhance the trading journey. Whether a seasoned pro or just starting out, NinjaTrader equips traders with award-winning software and brokerage services to navigate the world's leading financial markets with confidence.
Our growth story is nothing short of exhilarating. Since 2003, NinjaTrader has been dedicated to understanding and supporting traders on their journey toward trading triumph. Through those efforts, our user base has grown to over 2 million users and we have become the number one rated futures brokerage worldwide.
But we're not stopping there. We're constantly evolving, pushing boundaries, and modernizing the futures industry. Our commitment to innovation means users will always have access to dynamic tools, real-time support, and a community of like-minded traders.
So, why work at NinjaTrader? Here, you're not just part of a team; you're part of a movement. We empower employees to reach new heights in their careers by providing a dynamic culture focused on social connection, professional development, and employee recognition initiatives. Sounds too good to be true? Take it from our employees.
Join us as we redefine what's possible in trading, advocate for our customers, and continue our journey toward becoming the world's top retail-focused trading platform in the world.
What you'll do:
The ideal candidate will have a passion for helping people and an interest in learning about the trading industry and technology. This individual enjoys solving problems in real time and assisting customers with account- and technology-related issues. Working on our Client Services team, you will report directly to the Manager while receiving ongoing coaching and operational guidance from the Team Lead. You will also support thousands of clients worldwide to help deliver a world-class customer experience.
In this role you will:
Leverage phone, chat, and email to resolve client support inquiries regarding customer accounts and our platform
Assist clients with account setup, technical support, account troubleshooting, and treasury-related inquiries
Educate and empower customers to get the most out of the NinjaTrader product line
Become a power user of Gmail, Confluence, Jira, and other productivity applications
Efficiently and accurately manage customer data using Salesforce
Collaborate with internal teams, including Trade Desk, Technical Support, and Compliance
Identify and communicate emerging client needs and feature requests to management and other internal teams
Guide clients in navigating the world of commodity futures and NinjaTrader's services
Assist management in creating and revising policies based on customer feedback
Regularly participate in beta testing new software updates
What you'll need:
Strong computer skills and the ability to learn complex systems quickly
Empathy and the ability to connect with customers while showing genuine care for their concerns
Ability to explain complex information and instructions in a clear, understandable way
Strong time management skills with the ability to manage multiple customer requests and follow up effectively
Excellent written and verbal communication skills
A tech-savvy mindset with the ability to troubleshoot computer issues directly with clients
Bonus points for:
Written and spoken fluency in Spanish, Portuguese, Italian, German, French, etc.
A minimum of one year of customer service experience, preferably within a high-volume technology company
Experience with CRM software and customer service ticketing systems
Knowledge of the trading industry
Compensation:
The salary for this role will be $54,000.00. In addition, this position will also receive an annual target bonus of 4%. Bonus pay at NinjaTrader is based on individual performance (50%) as well as company/team performance (50%).
Salary and bonus earnings are only two components of the total compensation package offered by NinjaTrader. NinjaTrader offers a 401K plan through ADP under which the company will match up to 3.5% of employee contributions. Annual paid time off allowance accrues at a rate of18 days per year(some positions may qualify for more) plus seven paid holidays.
Location:
This role is based in Chicago, IL. We are not open to remote candidates for this role.
Hybrid:
For Chicago-based employees, we follow a hybrid work schedule: In-office Tuesday through Thursday, with remote work on Mondays and Fridays. In addition to these weekly remote days, we offer:
20 additional flex remote days annually
5 Company Wide Office-Optional weeks tied to major holidays
Life and Disability Insurance Covered 100% by NinjaTrader
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
Better Futures Start Now. Grow your FinTech career at NinjaTrader or start your futures trading journey with us.
Industry
Financial Services
Company size
201-500 employees
Founded
2004
Headquarters
Chicago, Illinois
LinkedIn followers
26,799
Total funding
$100M
NinjaTrader: Driving innovation, empowering traders, and building a global community.
At NinjaTrader, we empower traders worldwide with our award-winning technology and brokerage services. Trusted by over 1.8 million users globally, we’re committed to providing industry-leading tools and resources to help our customers excel in futures trading.
Our powerful platform delivers a comprehensive suite of features, including advanced charting, market analytics, trade simulation, and trading system development. Whether you're a seasoned professional or just starting out, NinjaTrader is designed to support your futures trading journey every step of the way.
With our innovative web and mobile platforms, you can enjoy a seamless trading experience across all your devices, ensuring you stay connected to the markets anytime, anywhere.
Discover how NinjaTrader is shaping the future of trading. Learn more at account.ninjatrader.com or explore our app on iPhone and Android. NinjaTrader is proud to be part of the Payward family of companies.
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NinjaTrader is a group of affiliated companies operating under NinjaTrader Group, LLC (“NTG”), including NinjaTrader, LLC (“NT”) and NinjaTrader Clearing, LLC d/b/a NinjaTrader, Kraken Derivatives US, and Tradovate (“NTC”). NT owns and supports the proprietary NinjaTrader trading platform as a software development company, while NTC provides brokerage services.
NTC is registered with the Commodity Futures Trading Commission (“CFTC”) as a futures commission merchant (“FCM”) and is a National Futures Association (“NFA”) Member (NFA ID: 0309379). View Disclosures: ninjatrader.com/disclosures/
Futures trading involves substantial risk and is not suitable for everyone. Losses may exceed the initial investment. Past performance is not necessarily indicative of future results.
Offices: 222 North LaSalle Street, Suite 400, Chicago, Illinois 60601, US
Based on 2694 listings with disclosed salaries, most technology jobs in Chicago, IL pay between $81k–$201k per year. Individual offers vary with seniority, company size, and specialization.
How many Technology jobs are open in Chicago, IL right now?
There are currently 3,348 open technology positions in Chicago, IL listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Technology roles in Chicago, IL?
Companies currently hiring include Huron, Northern Trust Asset Management, JPMorganChase, Publicis Groupe Holdings B.V., Google, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Technology jobs in Chicago, IL?
Yes — 1960 of the 3348 open technology positions offer remote or hybrid work (557 remote, 1403 hybrid).
How do I apply for Technology jobs in Chicago, IL?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.