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The Retail Service Associate supports the store team by delivering a best-in-class customer experience through mobile activations, device troubleshooting, and operational tasks. They act as a technical resource to ensure customers are confident with their Comcast products and services.
Requirements
Candidates must have a High School Diploma or GED and 0-2 years of relevant work experience. Strong communication, technical aptitude, and a customer-focused mindset are required for this role.
Full job description
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Job Summary
The Retail Service Associate supports the store team in delivering a best-in-class customer experience across mobile, operational, and transactional activities. This role serves as a go-to technical and operational resource, helping to maintain a clean and efficient store environment, and provide exceptional customer support for mobile. RSAs handle mobile activation, education, troubleshooting, and escalations while assisting with operational priorities to ensure that customers leave confident and excited about their Comcast products and services.
Job Description
Location: Lakeview Xfinity Retail Store | 3128 N Ashland Ave. Chicago, IL 60657
Primary Responsibilities — Mobile Focused:
Mobile Activations & Customer Education
Provide a white-glove experience activating new devices or BYOD to the network.
Guide customers through tablet setup and connectivity options.
Support activation and pairing of wearable devices for seamless use.
Educate customers on accessories and add-ons that enhance their experience and drive incremental revenue.
Demonstrate strong understanding and enthusiasm for technology and act as a go-to resource.
Demonstrate basic features and capabilities of devices to increase customer confidence.
Mobile Escalations
Troubleshoot and resolve complex device or service issues.
Assistcustomers in securing accounts, replacing lost or stolen devices, and navigating access recovery.
Use advanced tools to manage escalations.
Mobile Support
Assistcustomers with transferring contacts, emails, and media.
Provide password resets withappropriate credentialverification.
Activate and configure SIM oreSIMfor device connectivity.
Process returns or exchanges in compliance with company policies.
Assistwith warranty claims and replacement processes.
Ensure devices, counters, accessories, and walkways are clean, functioning, and accessible.
On-Demand Delivery, BAPIS & XM Upsell: Fulfill Xfinity Mobile on-demand deliveries and BAPIS pickups by staging orders accurately, ensuring smooth handoff, andidentifyingopportunities to upsell accessories or add-ons.
Secondary Responsibilities — When No Primary Actions Occur or on Red Floor:
Customer Check-In
Provide hands-on demonstrations of devices and features to enhance value.
Operations
Support store resets for proper merchandising and operational readiness.
Maintain visual standards and product placement foroptimalcustomer experience.
Inspect back-of-house to ensure clean, secure, and properly placed inventory.
Express Transactions
Facilitate quick device swaps for customers.
Process equipment returns efficiently while ensuring compliance.
Expectations for All Employees
Understand and follow the Comcast Operating Principles.
Own the customer experience and promote digital options at every touchpoint.
Be an enthusiastic learner and advocate of Comcast products, services, and digital tools.
Win as a team through collaboration and openness tonew ideas.
Participate in the Net Promoter System: huddles, callbacks, and feedback loops.
Drive results and operational excellence.
Foster and support a culture of inclusion.
Dowhat’sright for customers, teammates, communities, andinvestors.
Disclaimer
This description outlines the general nature and level of work expected and is not intended to be a comprehensive list of all duties or qualifications.
Skills
Communication, Critical Thinking Problem Solving, Customer-Focused, Professional Integrity, Resilience, Self Motivation, Teamwork, Technical Knowledge, Workplace Organization
Compensation
Base Pay: $17.05
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
Education
High School Diploma / GED (Required)
Certifications (if applicable)
Relevant Work Experience
0-2 YearsComcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Welcome to Comcast. From the connectivity and platforms we provide to the content and experiences we create, we bring people together, globally. Our people think the world of our work, and that’s why our work is the best in the world.
Offices: Philadelphia, PA 19103, US · 30 Rockefeller Plaza, New York, New York 10020, US · 10 Universal City Plaza, Universal City, California 91608, US · 1050 Enterprise Way, Sunnyvale, California 94089, US · 1000 Universal Studios Plaza, Universal Parks & Resorts, Florida 32819, US
Service IndustryTVBroadcastingWeb HostingInternetNetwork SecurityVideo StreamingDigital MediaTelecommunicationsWireless
Based on 2646 listings with disclosed salaries, most technology jobs in Chicago, IL pay between $82k–$202k per year. Individual offers vary with seniority, company size, and specialization.
How many Technology jobs are open in Chicago, IL right now?
There are currently 3,277 open technology positions in Chicago, IL listed on Clera. New openings are added daily as companies post roles.
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Companies currently hiring include Huron, JPMorganChase, Northern Trust Asset Management, Publicis Groupe Holdings B.V., Google, among others. Browse the listings above to see every active employer.
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