Job Posting Title: Student Consultant I ---- Hiring Department: Enterprise Technology - Customer Support ---- Position Open To: All Applicants ---- Weekly Scheduled Hours: 14 ---- FLSA Status: To Be Determined at Offer -…
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Part-time
bachelor degree
UTSaver Voluntary Retirement Programs
Posted 13d ago
~14 hrs/week
Responsibilities
Provide first-level multi-channel IT support and incident handling for the University of Texas community. Act as a liaison between customers and internal staff to resolve technical issues and gather user feedback.
Requirements
Requires experience in customer service, strong communication skills, and current enrollment in at least 6 credit hours. Preference is given to undergraduate students with basic IT knowledge and Spanish fluency.
Full job description
Job Posting Title:
Student Consultant I
----
Hiring Department:
Enterprise Technology - Customer Support
----
Position Open To:
All Applicants
----
Weekly Scheduled Hours:
14
----
FLSA Status:
To Be Determined at Offer
----
Earliest Start Date:
Ongoing
----
Position Duration:
Limited Duration Based on Business Need
----
Location:
AUSTIN, TX
----
Job Details:
Purpose
Provide first-level contact, multi-channel support, and IT resources for end users. Provide level 1 resolutions and metric based information gathering for our Enterprise Technology partners. Gather Feedback around the tools and their impact on our end users' daily work.
Responsibilities
Provide first-level contact, incident handling, and request fulfillment for a variety of IT and business services for the University of Texas community through written or verbal communication through the phone
Resolve as many user-reported problems as expertise permits using advanced troubleshooting skills and available tools (SOPs, knowledge base, tier 2 support, etc.) and following procedures and policies for the handling of support cases
Provide accurate and timely logging of incidents, requests, and resolutions for problems in the problem management program
Act as a liaison between customers and internal support staff to assure accurate problem interpretation
Additional duties vary based on incoming staff requests and departmental needs
Required Qualifications
Experience in a customer service environment.
Passion for helping people, using excellent verbal and written communication skills.
Ability to work and adapt to a fast-paced, ever-changing environment.
Demonstrated ability to effectively communicate by phone and in person.
Demonstrated ability to follow prescribed procedures and escalation paths.
Demonstrated initiative and ability to act independently to resolve issues and requests.
Enrolled or enrolled in the last consecutive semester in 6 or more credit hours.
Some knowledge of information technology concepts.
Demonstrated ability to manage multiple priorities and follow through to completion.
Demonstrated analytical and troubleshooting skills.
Salary Range
$15/hour
Working Conditions
Use of keyboard
Manual dexterity
Work Shift
Working up to 14 hours a week
6 am - 9 pm, Monday – Friday; 10 am - 5 pm, Saturday & Sunday
Hybrid work arrangement - Must be able to work In-Person and remotely
Required Materials
Resume/CV
Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume in the first step of the online job application process. Then, any additional Required Materials will be uploaded in the My Experience section; you can multi-select the additional files or click the Upload button for each file. Before submitting your online job application, ensure that ALL Required Materials have been uploaded. Once your job application has been submitted, you cannot make changes.
Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find Jobs. Before you apply though, log-in to Workday, navigate to your Worker Profile, click the Career link in the left-hand navigation menu and then update the sections in your Professional Profile. This information will be pulled into your application. The application is one page, and you will need to click the Upload button multiple times to attach your Resume, References and any additional Required Materials noted above.
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Employment Eligibility:
Please make sure you meet all the required qualifications and you can perform all of the essential functions with or without a reasonable accommodation.
----
Retirement Plan Eligibility:
Students in this position may choose to enroll in the UTSaver voluntary retirement programs.
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Background Checks:
A criminal history background check will be required for finalist(s) under consideration for this position.
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Equal Opportunity Employer:
The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.
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Pay Transparency:
The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
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Employment Eligibility Verification:
If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.
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E-Verify:
The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university’s company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:
Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.
The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.
Related keywords
IT SupportEnterprise TechnologyCustomer SupportSOPsKnowledge BaseIncident ManagementProblem ManagementTroubleshootingMulti-channel SupportTechnical Support
UT Health Austin is the clinical practice of the Dell Medical School at The University of Texas at Austin. We collaborate with our colleagues at the Dell Medical School and The University of Texas at Austin to utilize the latest research, diagnostic, and treatment techniques, allowing us to provide you with an unparalleled quality of care.
Your reasons for wanting to get and stay healthy are just as important to us as they are to you. We put you, your family, your goals, and your needs at the forefront of your care, bringing an elevated level of excellence to value-based health care in Texas.
Our experienced healthcare professionals deliver personalized, whole-person care of uncompromising quality and treat each patient as an individual with unique circumstances, priorities, and beliefs. Where possible, we have redesigned the care model to enable patients to see multiple specialists during the same visit depending on their specific health needs. This multidisciplinary, coordinated care model makes it easier for you to get the care you need without having to make multiple trips to various locations.
Our mission is to serve the community of Central Texas and beyond by not only providing care, but also supporting our physician leaders in modeling new ways of delivering care that build a better, more equitable health system. We strive to create a diverse and inclusive climate and culture that deepens our intellectual environment, impacts the academic experience, improves patient care and health outcomes, and advances equity.
Working with you, your care team creates an individualized care plan to help you reach the goals that matter most to you — in the care room and beyond. For more information, call us at 1-833-UT-CARES or request an appointment at uthealthaustin.org
Offices: 1601 Trinity Street, Levels 7-9, Austin, Texas 78712, US
Based on 2636 listings with disclosed salaries, most technology jobs in Austin, TX pay between $79k–$225k per year. Individual offers vary with seniority, company size, and specialization.
How many Technology jobs are open in Austin, TX right now?
There are currently 4,765 open technology positions in Austin, TX listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Technology roles in Austin, TX?
Companies currently hiring include Amazon, Applied Materials, Fluidstack, AMD, Apple, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Technology jobs in Austin, TX?
Yes — 1902 of the 4765 open technology positions offer remote or hybrid work (551 remote, 1351 hybrid).
How do I apply for Technology jobs in Austin, TX?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.