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Austin, Texas, United States · Hybrid
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The Associate Customer Consultant manages the onboarding and implementation process for new customers to ensure they successfully adopt and derive value from product solutions. This role serves as the primary point of contact, providing product training, conducting check-ins, and coordinating issue resolution.
Candidates must hold a Bachelor's degree and possess experience in data manipulation and Microsoft Office tools. Strong verbal, written, and presentation skills are required, with a preference for experience in Salesforce.
At Dun & Bradstreet, we believe data has the power to create a better tomorrow. As a global leader in business decisioning data and analytics, we help companies worldwide grow, manage risk, and innovate. For over 180 years, businesses have trusted us to turn uncertainty into opportunity. We’re a diverse, global team that values creativity, collaboration, and bold ideas. Are you ready to make an impact and help shape what’s next? Join us! Explore opportunities at dnb.com/careers.
The Associate Customer Consultant is responsible for successful customer enablement and onboarding of product solutions for customers requiring a standard onboarding experience. This will entail equipping customers with the knowledge, resources, and support to get the most out of Dun & Bradstreet’s products and services during their onboarding phase, per their signed agreement. This role manages a number of customer engagements in varying states at one time, and the focus is on agreements with low spend.
\nEssential Key ResponsibilitiesOwn onboarding and implementation activities, working closely with customers to get up and running on new solutions as close as possible to the point of sale.
Ensure customers are properly engaged, understand their training options, and can successfully use the product.
Be a product expert, understanding all facets of the product including best practices to help customers get value.
Support customers with product training and walk-throughs to audiences of varying business and technical backgrounds.
Conduct check-ins with customers to review their use of the solution within 30 days of onboarding.
Serve as the main customer contact during onboarding, escalating issues as needed and taking ownership to coordinate resolution of issues.
Work with the customer to prioritize business needs and track the progress of the implementation using D&B’s standard procedures and systems.
Help customers upgrade to new solutions, which may involve data migration.
Provide status updates to customers and internal team members.
Oversee transition to the internal team who will own the relationship after onboarding through renewal.
Bachelor's Degree
Experience with data and ability to view, extract, transfer, store, recall, and manipulate data files.
Experience with Microsoft Office tools.
Sales & Marketing Technology (Salesforce) experience preferred.
Strong verbal, written, and presentation skills to a diverse audience.
Ability to train and transfer knowledge and skills to customers.
Show an ownership mindset in everything you do; be a problem solver, be curious and be inspired to take action, be proactive, seek ways to collaborate and connect with people and teams in support of driving success.
Continuous growth mindset, keep learning through social experiences and relationships with stakeholders, experts, colleagues and mentors as well as widen and broaden your competencies through structural courses and programs
Ability to sit, speak and operate telephone and/or computer for long periods of time.
Ability to handle pressure, stressful conditions, and conflict resolution.
Ability to work day, evening and/or weekend hours as needed.
#LI-DNI
· Generous paid time off in your first year, increasing with tenure.
· Up to 16 weeks 100% paid parental leave after one year of employment.
· Paid sick time to care for yourself or family members.
· Education assistance and extensive training resources.
· Do Good Program: Paid volunteer days & donation matching.
· Competitive 401k with company matching.
· Health & wellness benefits, including discounted Wellhub membership rates.
· Medical, dental & vision insurance for you, spouse/partner & dependents.
All Dun & Bradstreet job postings can be found at https://jobs.lever.co/dnb. Official communication from Dun & Bradstreet will come from an email address ending in @dnb.com.
Notice to Applicants: Please be advised that this job posting page is hosted and powered by Lever, a subsidiary of Employ Inc. Your use of this page is subject to Employ's Privacy Notice and Cookie Policy, which governs the processing of visitor data on this platform.
Equal Employment Opportunity (EEO): Dun & Bradstreet provides equal employment opportunities to applicants and employees without regard to race, color, religion, creed, sex, age, national origin, citizenship status, disability status, sexual orientation, gender identity or expression, pregnancy, genetic information, protected military and veteran status, ancestry, marital status, medical condition (cancer and genetic characteristics) or any other characteristic protected by law. Know Your Rights: Workplace Discrimination is Illegal - The current poster can be found here. We participate in E-Verify - The current poster can be found here.
Accommodations information for applicants with disabilities: Dun & Bradstreet is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with Dun & Bradstreet, please send an e-mail to [email protected] to let us know the nature of your accommodation request and your contact information.
Leading global provider of business decisioning data and analytics, enabling companies to improve business performance.
Dun & Bradstreet, a leading global provider of business decisioning data and analytics, enables companies around the world to improve their business performance. Dun & Bradstreet’s Data Cloud fuels solutions and delivers insights that empower customers to accelerate revenue, lower cost, mitigate risk, and transform their businesses. Since 1841, companies of every size have relied on Dun & Bradstreet to help them manage risk and reveal opportunity. For more information on Dun & Bradstreet, please visit www.dnb.com.
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Based on 2570 listings with disclosed salaries, most technology jobs in Austin, TX pay between $79k–$225k per year. Individual offers vary with seniority, company size, and specialization.
There are currently 4,652 open technology positions in Austin, TX listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Amazon, Applied Materials, Fluidstack, AMD, Apple, among others. Browse the listings above to see every active employer.
Yes — 1906 of the 4652 open technology positions offer remote or hybrid work (551 remote, 1355 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
