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The analyst is responsible for monitoring and maintaining the organization's computer hardware, software, and mobile devices. They provide technical support to employees, handle onboarding installations, and resolve recurring system faults.
Preferred candidates have over 3 years of experience in a related field with knowledge of PC and network configuration. CompTIA or Microsoft certifications are considered a plus.
RaceTrac Company Overview
Job Description:
The Technical Support Analyst is responsible for supporting the monitoring and maintenance of the organization’s computer hardware and software. This individual participates in the onboarding, installation, and maintenance of all employee computer systems, while providing efficient customer service to all employees. Up to 10% travel may be required.
Maintain and provide technical support to the company’s computer systems, including, but not limited to: software programs, hardware devices, operating systems, mobile devices, printers, faxing products, and phone configurations.
Addresse daily individual user problems and provides solutions in a timely manner.
Provide leadership and mentoring to the Technical Support Analysts and supports training and development as necessary.
Install and configure the appropriate hardware, systems, and applications for users. Ensures new users are equipped with the appropriate technical devices and support.
Diagnose and resolves recurring hardware and software faults as needed.
Perform analyses, testing, and updates of computer and hardware systems. Diagnoses and solves recurring hardware and software faults to ensure the most efficient computer systems and devices for users.
What We're Looking For:
Fueled by Growth, Driven by You
At RaceTrac, our people make the difference. Whether you’re working in a store, at our corporate office, or on the road, you’ll be part of a team that brings energy, innovation, and a passion for serving others every day. We support each other, celebrate wins big and small, and create opportunities for growth at every level. With four operating divisions RaceTrac, RaceWay, Energy Dispatch, and Gulf - there’s always a new challenge to take on and a new path to pursue. Join us and discover how far your career can go.
To see what #LifeatRaceTrac is like, visit our LinkedIn, Facebook, and Instagram pages.
All qualified applicants will receive consideration for employment with RaceTrac without regard to their race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
#SSCWD
Responsibilities:
Qualifications:
#LI-KP1
All qualified applicants will receive consideration for employment with RaceTrac without regard to their race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
Making people's lives simpler and more enjoyable
Headquartered in Atlanta, Georgia, family-owned RaceTrac is one of the largest privately held companies in the United States, serving guests since 1934. More than 800 retail locations representing the RaceTrac® and RaceWay® brands offer guests an affordable one-stop-shop featuring competitively priced fuel plus a wide selection of food and beverage favorites, including freshly brewed coffee. RaceTrac, Inc. employs more than 10,000 team members across the RaceTrac, RaceWay, Energy Dispatch, and Gulf brands.
Offices: 200 Galleria Parkway, Suite 900, Atlanta, Georgia 30339, US
Based on 1307 listings with disclosed salaries, most technology jobs in Atlanta, GA pay between $79k–$204k per year. Individual offers vary with seniority, company size, and specialization.
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