San Francisco, California, United States · Remote OK
$70k–$100k/yr
Mid level
Enterprise Customer Success Manager San Francisco on-site preferred; remote is acceptable · Full-time Base salary: $70,000–$100,000 USD annually. Equity: 0.05–0.1%. Includes performance-based commission designed to stron…
San Francisco, California, United States · On-site
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Mid level
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San Francisco, California, United States · On-site
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$70k–$100k/yr
Full-time
Equity, Performance-based commission
Posted 1d ago
~40 hrs/week
Remote in San Francisco, California, United States
Responsibilities
You will own customer adoption, value realization, and relationship health while driving renewal and expansion opportunities. You will also build success plans, lead business reviews, and coordinate with internal teams to resolve customer risks.
Requirements
The role requires experience in enterprise customer success, technical account management, or consulting with a focus on adoption and retention. Candidates must possess technical fluency with APIs and integrations, along with strong executive communication skills.
Full job description
Enterprise Customer Success Manager
San Francisco on-site preferred; remote is acceptable · Full-time
Base salary: $70,000–$100,000 USD annually. Equity: 0.05–0.1%. Includes performance-based commission designed to strongly reward results. Visa sponsorship is not available.
Build lasting customer value
Enterprise AI creates value when it becomes part of everyday operations. Launch is only the beginning. You will own adoption, value realization, relationship health, renewal readiness, and expansion after go-live, combining commercial accountability with technical fluency.
What you will own
Build success plans around measurable operational outcomes and maintain strong executive and working relationships.
Drive adoption, lead evidence-based business reviews, and make customer value visible.
Identify renewal risks early and coordinate recovery with Forward Deployment, Product, Engineering, and the founders.
Find expansion opportunities grounded in customer needs and demonstrated value.
Turn successful approaches into reusable account playbooks and customer feedback into product improvements.
What you bring
Enterprise customer success, technical account management, or consulting experience with evidence of improved adoption, retention, or expansion.
Technical fluency with APIs, integrations, and enterprise workflows.
Clear executive communication, commercial judgment, and consistent follow-through.
The ability to build the first useful process while staying close to customers.
What success looks like
Customers can explain the value they receive. Risks are visible early, renewals are earned, and expansion follows from useful outcomes. You will partner with Forward Deployment on implementation and the founders on commercial negotiations.
About Sainapse
Sainapse builds agent-first software for customer operations, helping teams resolve work across the systems they already use. Our production work spans customer support and document and order workflows, with configurable autonomy and human review. We are also building account intelligence that connects customer signals.
We are a small team with broad ownership. We value first-principles thinking, direct communication, thoughtful use of AI, and evidence of customer impact. You will work closely with the founders and our product, engineering, and delivery teams.
The future of dynamic Customer Engagement powered by patented machine learning algorithms and human-in-the-loop AI
Industry
Software Development
Company size
11-50 employees
Founded
2017
Headquarters
San Francisco, CA
LinkedIn followers
2,681
Sainapse is an agentic AI platform for customer support that resolves most queries autonomously, while routing true edge cases to human experts.
We sit on top of your existing CRMs, helpdesk tools, and internal systems - no rip‑and‑replace - connecting data, workflows, and policies into a single intelligence layer. Our Data Quality & Management (DQM) stack cleanses and reconciles messy customer data, while our agentic AI classifies, routes, and acts across your tools in real time.
Under the hood, Sainapse combines:
* A knowledge engine for deduplication, entity resolution, and grounding
* Policy‑driven agents that execute end‑to‑end workflows across APIs, browsers, and native connectors
* A multi‑LLM inference layer with built‑in evaluation, guardrails, and cost controls
The result: higher autonomous resolution, lower handle times, and predictable costs—support that feels seamless to customers, with humans focused where their expertise creates the most value.
Offices: San Francisco, CA 94110, US · 1201 Peachtree St NE, Atlanta, Georgia 30361, US
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