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$115k–$155k/yr
Full-time
bachelor degree
Medical coverage, Dental coverage, Vision coverage, Retirement contributions, Equity awards, Professional development
Posted 61d ago
~40 hrs/week
Remote in United States
Responsibilities
The Technical Account Manager will support customer pilots, deployments, and renewals while coordinating between customers and engineering teams to resolve technical issues. They will own projects across account management and professional services to drive customer satisfaction and portfolio growth.
Requirements
Candidates must have 3+ years of experience in account management or customer success within an electronics manufacturing or SaaS environment. A bachelor's degree and technical proficiency in Python, database queries, and API usage are required.
Full job description
About the Role
Arch Systems is seeking a talented Technical Account Manager to join our rapidly scaling team and help guide our customers in successfully implementing our impactful solutions. This role will support both global customers and those operating in U.S. government and defense environments. Candidates must be based in the United States and a US citizen.
If you're prepared to cultivate and enhance client relationships, lead technical discussions, drive portfolio growth, and thrive in a collaborative and innovative environment, we want to hear from you!
What You Will Own & Drive
Support the Customer Success team with pilots, deployments, renewals, and subsequent expansion programs
Own projects across account management, program management, and professional services to improve customer satisfaction
Track and coordinate technology deployments with customers and partners on a global scale
Coordinate between customers and Engineering teams by prioritizing support requests and helping resolve technical and product questions
Work directly with customers, alongside Technical Project Managers, Account Managers, and other Applications Engineers at Arch, to deliver successful rollouts and end-to-end solutions, including the Factory Map and across the broader product stack as needed
What You Bring to The Table
3+ years of Account Management or Customer Success experience in an Electronics Manufacturing or SaaS environment, with a proven track record of meeting or exceeding quota and driving strong customer satisfaction
Bachelor's degree or equivalent
Experience with project management methodologies
Technical proficiency with Python, database queries, and API usage
Strong analytical skills, with experience drawing insights from large data sets
Excellent organizational skills and attention to detail
Strong interpersonal and written/verbal communication skills, with the ability to manage multiple priorities simultaneously
Cultural sensitivity and demonstrated ability to collaborate effectively across teams in Asia, Europe, and the Americas
What Makes You Stand Out
Experience supporting government, defense, or highly regulated industry customers
Experience working with GovCloud environments
Experience working in or supporting manufacturing operations teams
Experience in Network and/or IoT applications
Advanced experience with scripting, Python, and complex database queries
Strong project management experience around solution deployments
Training or instructional experience with customers or internal teams
How We Will Support You
Innovate with Impact: Be part of a team developing transformative data products that optimize and revolutionize manufacturing operations globally. Your work will directly impact efficiency, sustainability, and growth for some of the world’s leading industrial companies.
Collaborative Environment: Join a passionate, multidisciplinary team that values innovation, open communication, and teamwork. We foster a culture of continuous learning, mutual respect, and cross-functional collaboration, empowering everyone to contribute meaningfully.
Growth & Development Opportunities: Advance your career through hands-on experience in product leadership, data-driven decision-making, and technical innovation. Arch supports professional development with pathways for skill enhancement, leadership growth, and increasing product vision expertise.
Equity & Ownership: Share in the company’s success through equity ownership, aligning your personal success with Arch’s mission and growth.
Remote-First Flexibility: Embrace a remote-first work culture that provides flexibility and balance, supporting productivity and connection in a collaborative virtual environment.
Application Process
Please submit resumes in English. We encourage passionate applicants to apply, even if they don’t meet every qualification. At Arch, we value authenticity and believe in hiring individuals as their full, unique selves. We’re committed to fostering an environment where team members can leverage their strengths while continuously learning and growing. Don’t let imposter syndrome hold you back—if you’re excited about this opportunity, we’d love to hear from you!
About Arch Systems
At Arch Systems, we empower discrete manufacturing facilities with deep data insights that enable optimal efficiency, precise KPIs, and proactive decision-making. We work with leading manufacturers to integrate and optimize their data for actionable intelligence, fueling productivity and operational excellence.
Compensation Practices
Arch Systems is committed to equitable, transparent, and market-competitive compensation. This role is remote-first, and compensation is benchmarked using San Francisco Bay Area market data as the reference point for our pay ranges.
The San Francisco Bay Area total compensation range for this position is $115,000 - $155,000 based upon qualifications and experience.
For candidates based outside the Bay Area, compensation may be geo-adjusted based on location-specific market data, cost of labor, and local market practices. Final compensation is determined by job-related factors including experience, skills, scope of responsibility, and performance expectations, in accordance with applicable pay transparency laws.
In addition to cash compensation, this role may be eligible for equity awards, aligning individual impact with Arch Systems' long-term success.
For U.S.-based employees, benefits include comprehensive medical, dental, and vision coverage for employees and dependents, retirement contributions, and additional programs that support wellbeing and professional development.
International candidates hired through our approved global employment partners will receive regionally competitive benefits and are eligible for non-qualified stock options (NQSOs) from Arch Systems, allowing participation in the company's long-term success.
Remote Equal
Arch champions a remote-first work environment since its inception, promoting flexibility and inclusivity across all teams. While we welcome talent from diverse locations, we currently do not offer visa sponsorship.
Arch is committed to full compliance with regulations from the Office of Foreign Assets Control (OFAC) to ensure alignment with all applicable sanctions programs. This means we do not engage in transactions or employment practices that conflict with OFAC regulations, including the hiring of individuals residing in regions subject to US sanctions.
Offering AI-powered data solutions that amplify factory expertise and unlock intelligent actions across the organization
Industry
Software Development
Company size
51-200 employees
Founded
2015
Headquarters
Palo Alto, California
LinkedIn followers
5,391
Total funding
$28M
The AI-powered future of manufacturing is here. Arch Systems helps manufacturers optimize operations, reduce downtime, and scale expertise with AI-powered decision automation. Our factory intelligence platform transforms complex data into real-time, expert-level guidance, empowering teams to work smarter and drive measurable impact.
Offices: 380 Portage Ave, Palo Alto, California 94306, US
Industrial IoTCloud softwareManufacturing IoTMachine LearningOEEIndustry 4.0Smart Manufacturing#iot#digitizationmanufacturing machine data
Based on 729 listings with disclosed salaries, most software jobs in Palo Alto, CA pay between $120k–$275k per year. Individual offers vary with seniority, company size, and specialization.
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