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Serve as the primary L2 technical escalation point for automotive integration issues, specifically focusing on Tray.io automations and AI agent behavior. Bridge the gap between customer success teams and engineering to resolve complex technical problems and improve product documentation.
Requires 1-2 years of technical support experience with non-negotiable expertise in Tray.io and API connections. Candidates must be comfortable communicating complex technical issues to both executive stakeholders and developers.
At Podium, we bring AI Employees to local businesses that turn every conversation into revenue. Trusted by 60,000+ businesses across Auto, Home Services, and Aesthetics, Podium captures and converts leads 24/7, driving both new business and repeat customers.
In under 24 months, we crossed $100M in AI Agent ARR, scaling 300% year-over-year. During this time, we’ve deployed 10,000 AI employees to empower real business outcomes for our customers. Podium is building what we believe will be the most impactful AI employee ecosystem for local business.
Podium has been recognized as the Best AI Implementation by Inc. Magazine, highlighted by OpenAI for building revenue-driving AI Agents, and awarded the #1 AI Agent for Business Operations by G2.
Our growth is fueled by hiring exceptional people, holding them to high standards, and creating opportunities for them to grow and make an impact. Our operating principles guide daily behavior and ensure we hire people who will thrive at Podium. If you're hungry for growth, aligned to our operating principles, and ready to get to work, you won't find a better place to learn and accelerate your career.
Integration Specialist — Automotive
About the Role
Podium's Integration Specialist is the go-to technical expert for our Automotive customers, sitting at the intersection of integration engineering, AI-powered tooling, and customer success. This is a hands-on, high-ownership role for someone who thrives on solving complex technical problems fast and communicating clearly — whether with a dealer principal or an engineering team.
You'll operate as the critical escalation bridge between our CX/Support team (Philippines-based Tier 1) and our Melbourne Technical Product Support & Engineering team, ensuring integration and AI agent issues are resolved with speed, accountability, and minimal customer disruption. You'll shadow our Automotive CSMs day-to-day, build deep product expertise across Podium's integration stack, and become the internal expert customers and teams rely on.
The right person is driven, ambitious, and comfortable working at speed in an unstructured environment where the path isn't always defined — but the outcome always is.
What You'll Be Doing
Integration Support & Escalation
AI & Automation
Customer Engagement
What You Need
What We'd Love to See
The Ideal Person
You move fast without being reckless. You're not going to know everything about Podium in week one — and that's fine — but you'll shadow the right people, ask the right questions, and be genuinely useful within 3 months or less. You're the kind of person who picks up a complex escalation and doesn't let it drift. You know that keeping a customer informed is half the battle. And you understand that in a role like this, trust is built through consistency, speed, and clear communication — not just technical ability.
Benefits
Podium—your all-in-one AI-powered lead conversion and communication platform.
A few years back, Eric (Co-Founder and CEO) got a frustrated call from his dad. His dad’s tire shop had plenty of happy customers, but only a handful of angry ones were leaving reviews. So we built a product that made getting more reviews as easy as sending a text. Launching in 2014, we set out to solve the same problem for local businesses everywhere, but we realized that messaging with customers wasn’t just the better way to get reviews—it’s the better way to do business. We’ve since built a multi-product platform that’s modernizing the way local business gets done. We are here to provide local businesses with everything they need to win. Get more reviews, collect payments, send text marketing campaigns, and centralize your communications—all from one easy-to-use platform. #Podium #PodiumLove #LocalBusiness #TheFutureIsLocal
Offices: 1650 W Digital Dr, Lehi, Utah 84043, US · Level 3, 376390 Collins St, Melbourne, VIC 3000, AU
There are currently 440 open software positions in Melbourne, Australia listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include NCS Australia, Capgemini, RMIT UP, Datacom, L3Harris Technologies, among others. Browse the listings above to see every active employer.
Yes — 286 of the 440 open software positions offer remote or hybrid work (36 remote, 250 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
