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Full-time
Health care coverage, Retirement savings plan, Backup childcare, Tuition reimbursement, Mental health support, Financial coaching
Posted 5d ago
~40 hrs/week
Responsibilities
You will manage the stability and performance of enterprise business intelligence platforms while integrating AI and LLM capabilities into support workflows. The role involves troubleshooting complex infrastructure issues and collaborating with engineering teams to implement permanent, automated fixes.
Requirements
Candidates must have 5+ years of experience in infrastructure engineering or platform operations for enterprise applications. Proficiency in BI tools like Cognos or Tableau, Linux administration, and IT service management processes is required.
Full job description
Join a team where your infrastructure expertise directly shapes how thousands of employees access data and insights that drive business decisions across JPMorganChase.
As a BI Platform Lead Infrastructure Engineer at JPMorganChase within Corporate Technology, you will serve as a critical pillar of operational excellence for enterprise Business Intelligence and analytics platforms. You will own the stability, performance, and continuous improvement of complex, multi-layered environments — bridging platform engineering, data teams, and business users to resolve incidents and prevent recurrence. In this role, you will also be at the forefront of integrating AI and large language model (LLM) capabilities into support workflows, helping the team work smarter, reduce toil, and deliver a better experience for every user who depends on these platforms.
Job responsibilities
Troubleshoot complex platform issues spanning application, middleware, and infrastructure layers — including authentication, connectivity, scheduling, data extracts, permissions, and performance bottlenecks
Perform and oversee operational tasks including job and schedule monitoring, service restarts, log analysis, capacity assessments, and patch and upgrade support
Partner with engineering, infrastructure, and data teams to resolve high-impact incidents and drive permanent, root-cause-based fixes
Support Business Intelligence users with access requests, dataset and report issues, publishing, subscriptions, and dashboard troubleshooting — providing clear guidance on best practices for data refresh, report performance, and content governance
Identify and implement opportunities to automate repetitive support tasks — including triage, routing, known-issue matching, and user self-service — using AI and LLM-enabled workflows
Lead or contribute to pilots of LLM-powered support capabilities such as incident summarization, knowledge article drafting, smart alert correlation, and self-service assistants for common analytics questions
Establish lightweight governance frameworks for AI usage in support operations, including prompt standards, accuracy evaluation, and safe handling of sensitive data
Track and report on efficiency outcomes including mean time to resolution (MTTR) reduction, incident deflection rates, and repeat incident trends
Uses enterprise-authorized AI capabilities within the work environment to accelerate infrastructure analysis and design documentation, validating outputs and handling operational data according to sensitivity and security requirements.
Applies reuse-first, AI-assisted practices within delivery and automation routines to identify recurring issues and validate remediation options, ensuring changes are traceable/auditable and aligned to resiliency and security expectations.
Required qualifications, capabilities, and skills
Formal training or certification on infrastructure engineering concepts and 5+ years applied experience
Demonstrated experience in platform support or operations for enterprise applications, within Business Intelligence, analytics, or data platforms
Working knowledge of at least one enterprise BI tool — Cognos and/or Tableau — in an administration or support capacity
Strong troubleshooting skills across logs, job failures, performance degradation, and access and authentication issues
Foundational Linux skills including process and service management, log inspection, and shell scripting basics
Experience working within IT Service Management (ITSM) processes and ticketing workflows, including incident, problem, and change management
Ability to communicate clearly and effectively with both technical engineering teams and non-technical business stakeholders
Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support infrastructure engineering workflows with strong validation habits and awareness of data sensitivity.
Ability to review and validate AI-assisted recommendations before implementation, escalating when uncertain and ensuring outcomes align to resiliency, security, and auditability expectations.
Preferred qualifications, capabilities, and skills
Cognos administration or support experience, including scheduling, dispatchers, gateways, content store management, and permissions
Tableau Server or Tableau Cloud administration experience, including extract and refresh management, permissions, subscriptions, and backgrounder job troubleshooting
Hands-on experience with AI or LLM tools, including prompting, workflow integration, support automation use cases, or evaluation and accuracy assessment
Experience with monitoring and observability platforms such as Dynatrace, Splunk, or similar tools for alerting, log aggregation, and dashboard management
Scripting or automation experience using Python or Bash for operational tooling and workflow improvement
Familiarity with authentication and single sign-on concepts — including SAML, OAuth, or LDAP — as they relate to enterprise application access
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.
With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.
We serve millions of customers and many of the world’s most prominent corporate, institutional, and government clients daily, managing assets and investments, offering business advice and strategies, and providing innovative banking solutions and services.
Social Media Terms and Conditions: https://bit.ly/JPMCSocialTerms
JPMorgan Chase & Co. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Offices: 270 Park Avenue, New York, NY 10017-2014, US · 101 Duncan Mill Road, Toronto, ON M3B1Z3, CA · 2200 Ross Ave, Dallas, TX 75201, US · Kadubeesanahalli Circle, Bengaluru, Karnataka 560103, IN · 370 S Cleveland Ave, Westerville, OH 43081, US
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Based on 222 listings with disclosed salaries, most software jobs in Columbus, OH pay between $90k–$208k per year. Individual offers vary with seniority, company size, and specialization.
How many Software jobs are open in Columbus, OH right now?
There are currently 467 open software positions in Columbus, OH listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Software roles in Columbus, OH?
Companies currently hiring include JPMorganChase, Nationwide, Huntington National Bank, The Hartford, Accenture, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Software jobs in Columbus, OH?
Yes — 215 of the 467 open software positions offer remote or hybrid work (64 remote, 151 hybrid).
How do I apply for Software jobs in Columbus, OH?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.