Cambridge, Massachusetts, United States · Remote Solely
$50k–$55k/yr
Mid level
The Customer Account Specialist supports our publisher and academic customer base. Through the use of email, phone and chat, you will utilize strong communication and superior problem-solving skills to quickly and accura…
Skills: Customer service, Communication, Problem-solving, Writing, Technical support
About FareHarbor At FareHarbor, our mission is to make experiences better for everyone. Founded in 2013 in Hawaii and acquired by Booking Holdings in 2018, FareHarbor creates powerful tools that enable our clients (think…
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Senior Frontend Engineer, AI Observability & Evals Platform
Cambridge, Massachusetts, United States · On-site
$175k–$240k/yr
Senior$160M raised
About Us At LangChain, our mission is to make intelligent agents ubiquitous. We build the foundation for agent engineering in the real world, helping developers move from prototypes to production-ready AI agents that tea…
About This Role: As the Head of Source-to-Pay Technology, you will lead the IT function responsible for technology strategy, delivery, support, and lifecycle management across the Procurement and Source-to-Pay technology…
Skills: Source-to-Pay, Procurement technology, IT strategy, Enterprise application management, Coupa
Kensho is S&P Global’s hub for AI innovation and transformation. With expertise in machine learning, natural language processing, and data discovery, we develop and deploy novel solutions to innovate and drive progress a…
Kensho is S&P Global’s hub for AI innovation and transformation. With expertise in machine learning, natural language processing, and data discovery, we develop and deploy novel solutions to innovate and drive progress a…
The role: As Customer Education Lead, you will own how Proton's products land - with our customers and with our own teams. AI has fundamentally changed our shipping velocity: we're releasing more products and features th…
Frontend Engineer, AI Observability & Evals Platform
Cambridge, Massachusetts, United States · Hybrid
$160k–$195k/yr
Mid level$160M raised
About Us At LangChain, our mission is to make intelligent agents ubiquitous. We build the foundation for agent engineering in the real world, helping developers move from prototypes to production-ready AI agents that tea…
Skills: React, TypeScript, JavaScript, Babel, Vite
Blitzy is a Cambridge, MA based AI software development platform on a mission to revolutionize the software development life cycle by autonomously building custom software to unlock the next industrial revolution. We're …
Skills: React.js, TypeScript, JavaScript, Frontend architecture, State management
Who are we and why should you join us? ConcertAI is building the future of precision medicine. We use advanced artificial intelligence and real-world data to transform how healthcare and life sciences generate evidence, …
Skills: Growth Marketing, Account-Based Marketing, Campaign Orchestration, AI Tools, Hubspot
IT Specialist (SysAdmin), IS-2210-11/12 Application Deadline: 1 October 2026 Department: Smithsonian Astrophysical Observatory Employment Type: Full Time Location: Cambridge, MA Compensation: $84,579 - $131,790 / year De…
Skills: Unix/Linux System Administration, System Monitoring, Capacity Planning, Performance Tuning, Software Installation
Research Leader / Senior Scientist (Medicinal Drug Design), Cambridge, MA
Cambridge, Massachusetts, United States · Hybrid
Senior$2.7B raised
Isomorphic Labs is applying frontier AI to help unlock deeper scientific insights, faster breakthroughs, and life-changing medicines with an ambition to solve all disease. The future is coming. A future enabled and enric…
Minimum qualifications: Bachelor's degree or equivalent practical experience. 8 years of experience programming in C++. 5 years of experience testing, and launching software products. 5 years of experience building and d…
Firmware/Embedded Engineer, Sensing and Comms, DeepMind
Cambridge, Massachusetts, United States · On-site
$132k–$189k/yr
Mid level$26M raised
Minimum qualifications: Bachelor’s degree in Electrical Engineering, Computer Engineering, Physics, a related field, or equivalent practical experience. 2 years of experience working in firmware and embedded systems deve…
Kensho is S&P Global’s hub for AI innovation and transformation. With expertise in machine learning, natural language processing, and data discovery, we develop and deploy novel solutions to innovate and drive progress a…
Skills: Machine learning, Natural language processing, Python, PyTorch, Transformers
The Role: As a Cybersecurity Engineer, you will help design, implement, and mature Moderna’s approach to API security across modern applications, platform services, and AI-enabled use cases. This role is primarily focuse…
Skills: API Security, Cybersecurity, Authentication, Authorization, Threat Modeling
Scholar Rock is a late-stage global biopharmaceutical company focused on developing and commercializing apitegromab for children and adults with spinal muscular atrophy (SMA) and other rare, severe, and debilitating neur…
Kensho is S&P Global’s hub for AI innovation and transformation. With expertise in machine learning, natural language processing, and data discovery, we develop and deploy novel solutions to innovate and drive progress a…
Skills: Machine learning, Natural language processing, Python, PyTorch, Transformers
Scholar Rock is a late-stage global biopharmaceutical company focused on developing and commercializing apitegromab for children and adults with spinal muscular atrophy (SMA) and other rare, severe, and debilitating neur…
Skills: Veeva Vault, GxP, Application Lifecycle Management, System Validation, Data Integrity
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$50k–$55k/yr
Full-time
bachelor degree
Performance bonus eligible
Posted 29d ago
~40 hrs/week
Remote in United States
Responsibilities
The Customer Account Specialist will resolve client inquiries via email, phone, and chat while maintaining high quality and productivity standards. They will also provide technical support, synthesize complex information, and collaborate within a team to improve the overall customer experience.
Requirements
Candidates must have 1-3 years of customer-facing experience or a bachelor's degree with strong communication and writing skills. Proficiency in technology applications and the ability to explain complex concepts clearly are essential.
Full job description
The Customer Account Specialist supports our publisher and academic customer base. Through the use of email, phone and chat, you will utilize strong communication and superior problem-solving skills to quickly and accurately respond to a wide variety of client inquiries from global information professionals & users of CCC’s rights and content delivery services. The ideal candidate will possess a passion for writing, an excellent command of the English language, and the ability to distill complex information into clear, concise responses. A successful Customer Account Specialist is curious, self-motivated, thrives in a learning environment and is driven to satisfy customers.
This is a remote position, and the working hours are 10am – 7pm CT / 9am – 6pm MT / 8am – 5pm PT.
Compensation range: $50,000 - $55,000
Other Compensation: Performance bonus eligible
The actual salary offer to the successful candidate will be based on job-related education, training, licensure, certifications, related experience and other related factors.
What you will be doing:
Ensure quality handling and resolution of calls and emails while meeting established business and productivity objectives
Craft well-written, easily understandable responses to complex client inquiries with precision and clarity, showcasing superior writing skills
Use your knowledge of software and systems to assist our customers with technical issues
Extract and synthesize pertinent details from customer communications, discarding extraneous information
Through empathy, compassion, and understanding deliver exceptional customer service at all times. Provide solutions to better serve the customer and improve the customer experience
Maintain meticulous organization and adhere to established processes
Collaborate effectively within a team environment
Embrace continuous learning to deepen your knowledge of CCC, its customers and products
Requirements:
1-3 years' experience in a customer-facing role or a bachelor's degree in a field that stresses quality communications and writing skills
Exceptional writing skills with a strong command of the English language
Experience in publishing, licensing or SaaS industries a plus
Comfortable and proficient at using and supporting various technology applications simultaneously
Strong problem-solving skills and aptitude for learning new technologies
Highly detail-oriented with the ability to focus on relevant information
Skilled at expressing complicated concepts using simple, clear language, while also exhibiting composure and politeness
Experience with Salesforce is a plus
A pioneer in voluntary collective licensing, CCC is a leading information solutions provider to organizations around the world. CCC works to advance copyright, accelerate knowledge, and power innovation. CCC helps organizations harness the power of data, AI, and machine learning to drive strategic decision-making, grow their businesses, and gain competitive advantage.
When you join CCC, you become part of a dynamic organization strengthened by our community. We care about our team members and clients. We strive to create advanced technology in a vibrant, innovative culture. CCC provides excellent benefits.
CCC is an Equal Opportunity, Individuals with Disabilities and Protected Veterans Affirmative Action Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy, national origin, age, physical and/or mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and/or veteran status, and any other characteristic protected by applicable law.
If you need accommodation for any part of the employment process because of disability, please let a member of our HR Department know the nature of your request.
Related keywords
Customer Account SpecialistCustomer ServiceSaaSPublishingLicensingSalesforceTechnical SupportDataAIMachine LearningCopyrightInformation SolutionsCommunicationProblem-solvingRemote Work
A pioneer in voluntary collective licensing, CCC has been dedicated to advancing copyright, accelerating knowledge, and powering innovation since its inception in 1978. Today, CCC supports a thriving knowledge economy as a trusted intermediary, providing licensing solutions that make copyright work, including collective licensing solutions for the use of copyrighted materials with AI systems. CCC also offers a portfolio of innovative and complementary software solutions, as well as high-quality content, data, and information services.
Offices: 222 Rosewood Drive, Danvers, MA 01923, US · Tomares, Sevilla 41940, ES · Amsterdam, 1101, NL · Tokyo, 103-0023, JP · Cluj - Napoca, RO
rights licensingcontent managementopen accesscontent servicescontent workflow solutionscopyright educationresponsible AIand literature managementContentInformation Services
Based on 358 listings with disclosed salaries, most software jobs in Cambridge, MA pay between $100k–$251k per year. Individual offers vary with seniority, company size, and specialization.
How many Software jobs are open in Cambridge, MA right now?
There are currently 433 open software positions in Cambridge, MA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Software roles in Cambridge, MA?
Companies currently hiring include Akamai Technologies, Lila Sciences, Google, MORSE Corp, Draper, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Software jobs in Cambridge, MA?
Yes — 221 of the 433 open software positions offer remote or hybrid work (78 remote, 143 hybrid).
How do I apply for Software jobs in Cambridge, MA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.