Austin, Texas, United States · Hybrid
$98k–$174k/yr
At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pu…
Skills: Speech Analytics, Text Analytics, Python, SQL, Node js
Austin, Texas, United States · Remote OK
$6k–$10k/mo
The Texas Department of Family and Protective Services (DFPS) works to build on strengths of families and communities to keep children and vulnerable adults safe, so they thrive. We do this through investigations, servic…
Skills: SharePoint Online Administration, Microsoft SQL Server, MySQL, Windows Server Administration, Redhat Linux Administration
Austin, Texas, United States · Hybrid
$116k–$195k/yr
Welcome to the Agentic Commerce Era At Commerce, our mission is to empower businesses to innovate, grow, and thrive with our open, AI-driven commerce ecosystem. As the parent company of BigCommerce, Feedonomics, and Make…
Skills: Java, Scala, Kotlin, Go, Distributed Systems
Austin, Texas, United States · Remote OK
$108k–$149k/yr
We engage the most inspired minds to do their best work wherever they work best—powering the freedom to create worldwide. WP Engine empowers companies and agencies of all sizes to build, power, manage, and optimize their…
Skills: SaaS Contract Structures, Pricing Strategy, Revenue Recognition, Salesforce, Salesforce CPQ
Austin, Texas, United States · On-site
$146k–$234k/yr
At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and adv…
Skills: Swift, Objective-C, iOS Development, System Design, API Integration
Austin, Texas, United States · Hybrid
$106k–$184k/yr
Location: Austin, United States of America Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billions of…
Skills: AWS, Cloud Security, Python, Terraform, Kubernetes
Austin, Texas, United States · Hybrid
$169k–$232k/yr
We’re looking for an Engineering Manager to lead Procore’s Secrets Management Platform team within the Developer Acceleration group. You’ll own the strategy and execution for the internal platform powering secrets manage…
Skills: Secrets Management, Engineering Management, Kubernetes, Terraform, HashiCorp Vault
Austin, Texas, United States · Remote OK
$200k–$275k/yr
We’re looking for a Senior Counsel, M&A Integration to join Procore’s Legal, Regulatory & Compliance (LRC) Department. In this new role, you’ll serve as the primary legal architect for LRC’s post-acquisition success, orc…
Skills: M&A Integration, Legal Operations, Commercial Law, SaaS Transactions, Global Privacy Law
Denver, Colorado, United States · On-site
$160k–$180k/yr
Account Executive - Power & Renewables Why YOU want this position At Enverus, we’re committed to empowering the global quality of life by helping our customers make energy affordable and accessible to the world. We are t…
Skills: Outside Sales, Prospecting, Enterprise Sales Process, Forecasting, Value Proposition
New York, New York, United States · Remote OK
$96k–$151k/yr
Overview Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and…
Skills: SaaS Sales, MEDDPICC, Outcome-Based Selling, Account Planning, Contract Negotiation
San Francisco, California, United States · Hybrid
$130k–$140k/yr
About GoodLeap: GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows,…
Skills: Go-to-Market Strategy, Product Positioning, B2B Marketing, Fintech, Payments Technology
Austin, Texas, United States · On-site
$154k–$208k/yr
AWS Global Sales drives adoption of the AWS cloud worldwide, enabling customers of all sizes to innovate and expand in the cloud. Our team empowers every customer to grow by providing tailored service, unmatched technolo…
Skills: Cloud Architecture, Software Development, Systems Engineering, Infrastructure Design, Security
Colorado Springs, Colorado, United States · Remote OK
$123k–$214k/yr
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Sales Job Details About Salesforce Salesforce is the #1 AI …
Skills: Enterprise Sales, Account Management, Solution Selling, C-level Presentation, Pipeline Management
Austin, Texas, United States · On-site
$127k–$191k/yr
Company:Qualcomm Technologies, Inc. Job Area:Engineering Group, Engineering Group > DSP Architecture and Design General Summary: Design and development of next‑generation microarchitecture and logic for Qualcomm’s state‑…
Skills: SystemVerilog, Rtl Design, Ai/Ml Concepts, Python, Perl
Austin, Texas, United States · Remote OK
The Salesforce Administrator is responsible for the day-to-day administration, support, optimization and analysis of the company’s Salesforce environment, with primary focus on Sales Cloud and potential future support fo…
Skills: Salesforce Administration, Sales Cloud, Service Cloud, HubSpot, System Configuration
Austin, Texas, United States · Hybrid
$163k–$244k/yr
Welcome to the Agentic Commerce Era At Commerce, our mission is to empower businesses to innovate, grow, and thrive with our open, AI-driven commerce ecosystem. As the parent company of BigCommerce, Feedonomics, and Make…
Skills: OpenSearch, Elasticsearch, Semantic Search, Hybrid Search, Vector Embeddings
Austin, Texas, United States · Remote OK
$100k–$130k/yr
Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI contin…
Skills: Renewals Management, Customer Success, Account Management, B2B SaaS, Contract Negotiation
Austin, Texas, United States · On-site
At Cadence, we hire and develop leaders and innovators who want to make an impact on the world of technology. This person will work with the existing functional verification environment to add new features into the verif…
Skills: Functional Verification, UVM, Environment Planning, Test Plan Generation, DDR
Austin, Texas, United States · Remote OK
$229k–$315k/yr
We’re looking for a Director & Assistant General Counsel, Strategic Transactions and Corporate to join Procore’s Legal, Regulatory & Compliance (LRC) Department. In this new role, you’ll work with stakeholders across the…
Skills: M&A, Corporate Venture, Capital Markets, SEC Disclosures, Project Management
Austin, Texas, United States · Remote OK
$136k–$204k/yr
Welcome to the Agentic Commerce Era At Commerce, our mission is to empower businesses to innovate, grow, and thrive with our open, AI-driven commerce ecosystem. As the parent company of BigCommerce, Feedonomics, and Make…
Skills: GoLang, Python, PHP, Java, MySQL
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Design and develop API-based tools and data pipelines to optimize interaction analytics across voice, chat, email, and survey channels. Translate customer conversation data into actionable insights to improve service quality and operational efficiency.
Requires 5+ years of experience in speech and text analytics with strong proficiency in Python, SQL, and LLMs. A degree in Computer Science or a related field is preferred, along with experience in REST APIs and contact center technologies.
At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.
Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.
Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.
This role cannot offer any sort of visa sponsorship
The Customer Experience and Contact Center Technology team helps eBay better understand and improve customer interactions across voice and digital channels. This team partners closely with operations, business collaborators, analytics, QA, engineering, privacy, and external vendors to turn customer conversation data into insights that improve service quality, operational efficiency, and the overall customer experience.
We are looking for a hands-on Speech and Text Analytics Engineering Specialist to own the design, configuration, development of pipelines using APIs, validation, and developing tools using AI technologies to optimize interaction analytics solutions across voice, chat, email, and survey channels.
In this role, you will help shape how customer interaction data is captured, analyzed, governed, and translated into meaningful business outcomes. You will serve as a key connector between business and technical teams, helping deliver scalable analytics capabilities and technology-enabled customer engagement improvements.
Design and build API-based tools and data pipelines to migrate data between environments, integrate with the DevOps and SRE team to supervise the tools in the production, Work with security team to perform SAST and DAST, partner with Quality Engineering team to resolve issues and validate end-to-end interaction analytics solutions, and develop reporting layers that enable scalable, reliable decision-making.
Deliver actionable insights from customer interactions across voice and digital channels, helping improve customer experience, contact center performance, and operational efficiency.
Optimize speech and text analytics models, categories, dictionaries, and behavioral frameworks to improve insight quality, analytics recall, and business value.
Build tools using APIs and AI to analyze and help improve the models.
Partner across operations, business, BI, QA, engineering, privacy, and vendor teams to translate use cases into technical requirements, delivery plans, dashboards, and measurable outcomes.
Strengthen governance and sustainability of the analytics environment by maintaining user documentation, supporting release processes, and helping implement privacy, redaction, and access controls for customer interaction data.
Proven track record with 5+ years experience in speech analytics, text analytics, contact center analytics, or a related customer interaction analytics environment.
Experience with speech and text analytics platforms and contact center technologies such as Genesys Cloud, CallMiner, or similar tools, including analysis of voice and digital interactions.
Strong Python skills with hands-on experience in SAST and DAST, Node js, Claude Code, LLMs and ML engines on Linux platform, SQL, and reporting/dashboarding tools. Proficient in data analysis, with demonstrable experience of REST and vendor-specific APIs, JSON, ETL workflows, and data warehousing concepts.
Ability to configure, test, and validate analytics solutions, applying a structured approach to fixing issues, quality engineering, and performance optimization, including the use of AIOps within DevOps/SRE practices.
Strong multi-functional communication and project coordination skills, with the ability to translate business needs into technical requirements, release plans, and clear documentation.
Prefer a degree in Computer Science, Information Technology, Data Analytics, or a related field, or equivalent practical experience. Genesys Cloud certifications and mentoring experience are a plus.
The base pay range for this position is expected in the range below:
$98,000 - $173,600Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
If hired, employees will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
Remote roles are not eligible for U.S. visa sponsorship.
eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at [email protected]. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
We use cookies to enhance your experience and may use AI tools for administrative tasks in the hiring process. To learn how we handle your personal data and use AI responsibly, please visit our Talent Privacy Notice, Privacy Center and AI Hiring Guidelines.
We connect people and build communities to create economic opportunity for all.
At eBay, we create pathways to connect millions of sellers and buyers in more than 190 markets around the world. Our technology empowers our customers, providing everyone the opportunity to grow and thrive — no matter who they are or where they are in the world. And the ripple effect of our work creates waves of change for our customers, our company, our communities and our planet.
Offices: 2025 Hamilton Avenue, San Jose, CA 95125, US
Based on 1472 listings with disclosed salaries, most software jobs in Austin, TX pay between $90k–$232k per year. Individual offers vary with seniority, company size, and specialization.
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Companies currently hiring include Amazon, AMD, Oracle, Apple, Fluidstack, among others. Browse the listings above to see every active employer.
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