Overview The Site Reliability Engineer is a key force behind improving Origami’s time to resolution and advancing overall site reliability and scalability. This person participates in efforts to identify root causes duri…
Skills: Site Reliability Engineering, Incident Management, Observability Tools, New Relic, Data Dog
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Atlanta, Georgia, United States · Hybrid
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$100k–$120k/yr
Full-time
bachelor degree
Medical insurance, Dental insurance, Vision insurance, Wellness reimbursement, Life insurance, 401(k) with company match
Posted 7d ago
Apply by Sep 5
~40 hrs/week
Remote in Atlanta, Georgia, United States, Chicago, Illinois, United States
Responsibilities
The Site Reliability Engineer leads post-incident investigations to identify root causes and develops preventive strategies to improve system scalability and stability. They also maintain observability tools and collaborate with cross-functional teams to enhance performance metrics and incident response processes.
Requirements
Candidates must have a bachelor's degree in Computer Science or a related field and at least 5 years of experience in Site Reliability Engineering. Proficiency in observability tools, cloud platforms, and coding languages like JavaScript, .NET, or SQL is required.
Full job description
Overview
The Site Reliability Engineer is a key force behind improving Origami’s time to resolution and advancing overall site reliability and scalability. This person participates in efforts to identify root causes during post-incident investigations, while also identifying preventative measures to minimize future disruptions. They also assist with identifying root causes in performance challenges in client implementations and implement methods for tracking key performance metrics across clients.
Starting base pay for this role is between $100,000 and $120,000. The actual base pay is dependent upon many factors, such as transferable skills, work experience, business needs, training, location, and market demands. The base pay range is subject to change and may be modified in the future. This role will be eligible for a bonus as well as competitive medical, dental, and vision benefits, wellness reimbursement, life insurance, and a 401(k) with company match. We offer vacation and sick leave benefits (under a flexible time off policy in most states).
Responsibilities
Leads post-incident investigations for the Site Reliability team.
Conducts in-depth post-incident analyses to identify root causes and develops preventive strategies.
Drafts clear and insightful RCAs for customer delivery.
Cross trains colleagues on how to best leverage observability tools during incident and performance investigations.
Provides visibility to all stakeholders throughout the entire Site Reliability process.
Collaborates with cross-functional teams to implement system enhancements that enhance scalability and stability.
Develops client-focused dashboards/alerts to proactively identify performance challenges.
Monitors and continuously improves our time to resolution metrics.
Maintains and configures core observability tools to ensure optimum performance and key metrics/data are available for incident response and performance investigations.
Provides an actionable feedback loop to Observability and Engineering teams toward improving MELT and development patterns.
Contributes to the development of automation tools to streamline incident response.
Works proactively to prevent incidents and reduce their impact on our platform.
Partners with the larger Cloud Operations, SRE, Engineering teams, and the business-at-large to advance our SaaS platforms.
Other duties as assigned.
Qualifications
Bachelor's degree in Computer Science or related field (or equivalent experience)
5+ years of proven experience in a Site Reliability Engineering role.
Strong knowledge of SRE best practices and incident management protocols
Deep experience using and/or configuring New Relic, Data Dog, SumoLogic or similar observability tools
Proficiency in reading and writing code (e.g., JavaScript, .NET, SQL)
Familiarity with cloud platforms (e.g., AWS, Azure) and architectural patterns
Excellent problem-solving skills and a data-driven approach to incident analysis
Prior experience operating within a Public Cloud environment (AWS strongly preferred)
Experience troubleshooting C#/.Net based web applications to identify bugs/performance challenges.
Solid knowledge of SaaS operations
Ability to succeed when facing ambiguity and differing levels of operational maturation
Advanced written and verbal communication skills
Windows and SQL-server troubleshooting skills preferred
Knowledge of Continuous Integration and Continuous Delivery (CI/CD) pipelines preferred
Experience working in an Infrastructure as a Code (IaC) environment preferred
Benefits
Medical and Dental coverage available for employees, dependents, domestic partners, and spouses
Paid Time Off – Flexible options plus 10 paid company holidays where available**
All full-time positions are hybrid, with many eligible to be completely remote
Fully Paid by Origami Risk – Vision insurance, Short & Long-Term Disability Insurance, and Basic Life Insurance
Generous family leave options—including adoption and foster care placements
Pre-Tax Savings Accounts – Flexible Spending Account, Health Savings Account, Commuter Benefits, Dependent Care Savings Account
Retirement Savings – 401(k) with company match up to 4%
Employee Assistance Program (EAP) – Confidential & Free support offered to colleagues facing personal or work-related complications
Education Assistance Program – to help colleagues pursue industry/role-specific certifications
Wellness Benefits – reimbursement program to invest in healthy habits as well as support better colleague productivity and stress management
Additional coverages available – Pet Insurance, Critical Illness Insurance, and Voluntary Life & AD&D coverage
**Flexible PTO not available in California or the UK
Who We Are
Origami Risk provides integrated SaaS solutions to organizations across the risk and insurance ecosystem — from insured corporate and public entities to brokers and risk consultants, insurers, third party claims administrators (TPAs), and risk pools. We deliver our risk management and insurance core system solutions from a cloud-based platform that is highly configurable, completely scalable, and accessible via web browser and mobile app.
Dais Technology, a subsidiary of Origami Risk, provides a no-code platform that revolutionizes insurance product creation for MGAs, insurers, and reinsurers. Dais’ event-based architecture enables AI-driven bundling, automation, and real-time deployment.
Solutions from Origami Risk and Dais Technology are backed by a best-in-class service team of experienced risk and insurance professionals who possess a balance of industry knowledge and technological expertise. A singular focus on helping clients achieve their business objectives underlies our approach to developing, implementing, and supporting our risk management, safety, compliance, and insurance core system technology solutions.
Origami Risk is proud to be an equal opportunity employer. We thrive and benefit from diversity and are committed to creating an inclusive and equitable environment for all employees. We do not discriminate against any individual based upon race, religion, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, color, sex, national origin, age, marital status, military or veteran status, disability, or any other characteristic protected by applicable law.
Caution: Be alert to recruiting scams. We have received reports of individuals impersonating Origami Risk recruiters to deceive candidates into disclosing personal information. These impostors use fake Origami Risk domain names and email addresses. Please double-check that any email address from an Origami Risk recruiter ends with origamirisk.com or talent.icims.com. And to confirm the legitimacy of any recruiting communication, feel free to email [email protected].
Related keywords
Site Reliability EngineerSaaSIncident ManagementObservabilityNew RelicData DogSumoLogicJavaScript.NETSQLAWSAzureC#Cloud OperationsCI/CDInfrastructure as Code
Origami Risk is a leading provider of integrated risk, compliance, safety, healthcare, and P&C insurance SaaS solutions.
Industry
Software Development
Company size
501-1,000 employees
Founded
2009
Headquarters
Chicago, Illinois
LinkedIn followers
22,930
Origami Risk is a leading provider of integrated risk, compliance, safety, healthcare, and P&C insurance SaaS solutions.
Highly configurable and completely scalable, Origami delivers a full suite of risk management, Governance, Risk & Compliance (GRC), Environment, Health & Safety (EHS), and insurance core system solutions from a single secure, cloud-based platform accessible via web browser and mobile app.
We've designed our cloud-based software to meet the needs of multiple sectors within the risk and insurance marketplace. This includes, but is not limited to, Government, Healthcare, Construction, Insurance Carriers, TPAs, Brokers & MGAs, Risk Pools, Retail, Manufacturing, Energy & Waste, and many more.
Founded in 2009 by industry veterans who saw the need for a single-version, cloud-based RMIS platform, Origami Risk has expanded its product offerings and grown to become a company of more than 500 employees delivering software and support to over 500 companies around the globe.
Offices: 222 N La Salle St, Chicago, Illinois, US · 1200 Abernathy Rd, Suite 1700, Atlanta, Georgia 30328, US · 6400 S Fiddlers Green Circle, Greenwood Village, Colorado, US · 1538 McDaniel Dr, West Chester, Pennsylvania 19380, US · 30 Moorgate, London, England, GB
Risk ManagementReporting & AnalysisPolicies & ProgramsBenchmarkingTotal Cost of RiskIncident Collection and TrackingAsset/ Fleet ManagementValues CollectionPolicy ManagementExposure Management
Based on 1163 listings with disclosed salaries, most software jobs in Atlanta, GA pay between $78k–$204k per year. Individual offers vary with seniority, company size, and specialization.
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