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Corpus Christi, Texas, United States · Remote Solely
$85k–$117k/yr
Senior+
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Full-time
Competitive Base Salary, Stock Options, Paid Time Off, Public Holidays, Private Health, Pension
Posted 32d ago
~40 hrs/week
Responsibilities
Manage a portfolio of strategic, high-revenue accounts to drive retention, upsell, and expansion. Act as a trusted advisor to senior stakeholders while coordinating internal teams to ensure maximum product value.
Requirements
Proven experience managing enterprise SaaS accounts with a strong track record of commercial growth and stakeholder management. Ability to handle complex escalations and operate effectively within a fast-paced startup environment.
Full job description
About Swap
Swap is the infrastructure behind modern agentic commerce. The only AI-native platform connecting backend operations with a forward-thinking storefront experience.
Built for brands that want to sell anything - anywhere, Swap centralises global operations, powers intelligent workflows, and unlocks margin-protecting decisions with real-time data and capability. Our products span cross-border, tax, returns, demand planning, and our next-generation agentic storefront, giving merchants full transparency and the ability to act with confidence.
At Swap, we’re building a culture that values clarity, creativity, and shared ownership as we redefine how global commerce works.
About the Role
As a Customer Success Manager, you will own and grow Swap’s top-tier book of business, acting as a trusted partner to our most valuable and complex customers. This is a senior, high-impact role for someone who thrives in managing senior stakeholders, navigating complexity, and driving meaningful commercial outcomes. You will be accountable for retention, upsell, and expansion across strategic accounts, while coordinating internal teams to deliver exceptional outcomes. You’ll operate as the voice of the customer internally, lead escalations when required, and ensure Swap is delivering maximum value across its full product suite.
Key responsibilities
Own a portfolio of strategic, high-revenue accounts with clear accountability for retention, upsell, and expansion.
Build deep, trusted relationships with senior customer stakeholders, acting as a strategic advisor and primary point of contact.
Develop and execute account plans that drive long-term growth, product adoption, and commercial expansion.
Identify and close upsell and cross-sell opportunities across the Swap product suite, partnering closely with Sales where required.
Lead complex escalations, coordinating internal teams to resolve issues quickly while maintaining customer confidence.
Run structured, high-impact QBRs and strategic check-ins, tying product value to customer business outcomes.
Collaborate cross-functionally with Product, Support, Onboarding, and Finance to deliver against customer goals.
Maintain accurate forecasting, account health tracking, and CRM hygiene for your book of business.
What we would like to see:
Proven experience managing and growing a strategic or enterprise book of business in a SaaS environment.
Strong commercial acumen with a track record of driving upsell, expansion, and retention in complex accounts.
Excellent stakeholder management skills, with confidence engaging senior external and internal stakeholders.
Experience handling escalations calmly and effectively, balancing customer advocacy with commercial priorities.
Strategic thinker who can translate customer goals into clear account plans and execution.
Comfortable working in a fast-paced, scaling startup with evolving processes and ambiguity.
Strong communication skills, both written and verbal, with the ability to simplify complex topics.
Experience using CRM and customer success tooling (e.g. HubSpot, Salesforce, Vitally, Zendesk or similar).
Diversity & Equal Opportunities:
We embrace diversity and equality in a serious way. We are committed to building a team with a variety of backgrounds, skills, and views. The more inclusive we are, the better our work will be. Creating a culture of equality isn't just the right thing to do; it's also the smart thing.
Swap built the first agentic Storefront that replaces your traditional static website with an immersive agent-led commerce experience, guiding shoppers through product discovery, virtual try-on, and checkout in a single experience.
The Storefront captures real-time customer intent, increases conversion, with customers spending 2x more time on site than a traditional website. The agent guides customers through your product catalogue, helps them build outfits for specific occasions, remembers their previous searches, and is always learning about the customer to enhance every subsequent visit the customer makes to the site.
Trusted by 700+ brands, Swap helps businesses sell anywhere and scale globally - all from one unified platform.
The Future of Commerce Starts Here.
🌐 swap-commerce.com
Offices: Manette Street, Ilona Rose House, London, England, GB · 107 Greenwich St, New York City, New York 10006, US · 1645 E 6th St, Austin, Texas 78702, US · Keizergracht 572, Amsterdam, Netherlands 1017 EM, NL
Based on 4103 listings with disclosed salaries, most software jobs in Texas pay between $95k–$221k per year. Individual offers vary with seniority, company size, and specialization.
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There are currently 8,478 open software positions in Texas listed on Clera. New openings are added daily as companies post roles.
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