London, England, United Kingdom · Hybrid
About Swap Swap is the infrastructure behind modern agentic commerce. The only AI-native platform connecting backend operations with a forward-thinking storefront experience. Built for brands that want to sell anything -…
Skills: Product Strategy, AI Product Management, B2B2C Product Development, Systems Thinking, Product Roadmap Prioritization
London, England, United Kingdom · Hybrid
About Swap Swap is the infrastructure behind modern agentic commerce. The only AI-native platform connecting backend operations with a forward-thinking storefront experience. Built for brands that want to sell anything -…
Skills: Accounting Reconciliations, Fixed Asset Management, Payroll Processing, Intercompany Recharges, Cash Flow Forecasting
Austin, Texas, United States · Hybrid
About Swap Swap is the infrastructure behind modern agentic commerce. The only AI-native platform connecting backend operations with a forward-thinking storefront experience. Built for brands that want to sell anything -…
Skills: Account Management, Customer Retention, Upselling, Cross-selling, Stakeholder Management
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Lead the product vision and strategy for an AI-native agentic commerce platform, managing a diverse suite of B2B2C offerings. Drive business growth by translating customer pain points into monetizable solutions and coordinating with engineering and business teams.
Requires 8+ years of product experience with a focus on AI-native products and 3+ years of managing other product managers. Candidates should have a track record of scaling products and familiarity with logistics, shipping, or cross-border commerce.
Swap is the infrastructure behind modern agentic commerce. The only AI-native platform connecting backend operations with a forward-thinking storefront experience.
Built for brands that want to sell anything - anywhere, Swap centralises global operations, powers intelligent workflows, and unlocks margin-protecting decisions with real-time data and capability. Our products span cross-border, tax, returns, demand planning, and our next-generation agentic storefront, giving merchants full transparency and the ability to act with confidence.
At Swap, we’re building a culture that values clarity, creativity, and shared ownership as we redefine how global commerce works.
We’re looking for an exceptional product leader that is excited about defining the new world of agentic commerce in a way that is open and merchant-controlled. This role is perfect for someone that is a talent magnet, an exceptional product operator with a strong track record of delivering business results from a portfolio of v1 and v.next products. This role blends platform thinking, shopper experience, and applied AI with the goal of giving merchants and end users a smarter, more intuitive way to engage with commerce.
You’ll lead multiple Swap’s product offerings from our suite, shaping our strategy from the ground up. That suite currently includes front-end shopper experiences, shipping solutions, returns, inventory and demand planning, package support and governmental compliance solutions. In short, huge breadth in the product suite all of which have agentic opportunity inflight or being explored.
Build a hugely successful business; you know the world’s most impactful products make money
Own Swap’s product vision with an agentic first view that is buzzword light and impact heavy
Facilitate tough prioritization trade offs towards maximizing return on invested engineering time
Define metrics of success for our products and deliver results against those metrics
Build, launch and scale our B2B2C product offerings
Translate fuzzy customer pains and problems into clear monetizable solutions and answers
Build cross functional relationships engineering and business teams to ship innovation
Ambitious, curious, and excited to build in an emerging category at a fast paced startup
8+ years in product, with exposure to building AI-native or agent-powered products
3+ years of managing other PMs across several product pillars
Demonstrated systems thinking for maintaining alignment with a growing set of SKUs / products and a rapidly growing organization
Strong track record taking zero-to-one products to launch AND scaling v.next offerings
Familiarity with at least one of the following domains: shipping, returns, logistics, inventory or cross-border commerce
User-centric mindset feeding business outcomes; you know how to ship product that simplify the complex in a delightful way all way staying focused on business outcomes
Experience working in commerce is a plus
A very unique opportunity to change the way a major market functions in the world.
Leading a truly global team. Swap operates across time zones, markets, and currencies.
Work with modern tech (AI-powered systems, cross-border APIs, advanced analytics).
Autonomy with high impact. Your decisions will shape the backbone of ecommerce infrastructure for years to come.
Equity, ownership, and career growth. We're scaling fast, and we want you on the journey.
Competitive base salary 💰
Stock options in a high-growth startup 🚀
Competitive PTO with public holidays additional (and your birthday off!) 🌴
Pension contributions 🛡️
Private health 🏥
Gym and wellness benefits 💪
Mental health benefits 🧠
Quarterly team offsite budget 🎉
Thursday happy hour 🍻
Breakfast Mondays 🥐
We embrace diversity and equality in a serious way. We are committed to building a team with a variety of backgrounds, skills, and views. The more inclusive we are, the better our work will be. Creating a culture of equality isn't just the right thing to do; it's also the smart thing.
The First Agentic Storefront
Swap built the first agentic Storefront that replaces your traditional static website with an immersive agent-led commerce experience, guiding shoppers through product discovery, virtual try-on, and checkout in a single experience. The Storefront captures real-time customer intent, increases conversion, with customers spending 2x more time on site than a traditional website. The agent guides customers through your product catalogue, helps them build outfits for specific occasions, remembers their previous searches, and is always learning about the customer to enhance every subsequent visit the customer makes to the site. Trusted by 700+ brands, Swap helps businesses sell anywhere and scale globally - all from one unified platform. The Future of Commerce Starts Here. 🌐 swap-commerce.com
Offices: Manette Street, Ilona Rose House, London, England, GB · 107 Greenwich St, New York City, New York 10006, US · 1645 E 6th St, Austin, Texas 78702, US · Keizergracht 572, Amsterdam, Netherlands 1017 EM, NL
The First Agentic Storefront
Swap built the first agentic Storefront that replaces your traditional static website with an immersive agent-led commerce experience, guiding shoppers through product discovery, virtual try-on, and checkout in a single experience. The Storefront captures real-time customer intent, increases conversion, with customers spending 2x more time on site than a traditional website. The agent guides customers through your product catalogue, helps them build outfits for specific occasions, remembers their previous searches, and is always learning about the customer to enhance every subsequent visit the customer makes to the site. Trusted by 700+ brands, Swap helps businesses sell anywhere and scale globally - all from one unified platform. The Future of Commerce Starts Here. 🌐 swap-commerce.com
Offices: Manette Street, Ilona Rose House, London, England, GB · 107 Greenwich St, New York City, New York 10006, US · 1645 E 6th St, Austin, Texas 78702, US · Keizergracht 572, Amsterdam, Netherlands 1017 EM, NL
