Organizational Overview Smile Train is the world’s leading cleft focused organization. Our goal is to transform the lives of every person impacted by a cleft lip or palate. We train and support doctors and medical profes…
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$50k–$53k/yr
Full-time
bachelor degree
Health Insurance, Pharmacy Coverage, Dental Insurance, Vision Insurance, 401(k) Retirement Plan, Employer Match
Posted 60d ago
~40 hrs/week
Responsibilities
Lead office administration and operational support for the headquarters, overseeing facilities, vendors, and guest relations. Provide cross-functional assistance to HR, Legal, Finance, and senior leadership, including executive assistant coverage.
Requirements
Requires a Bachelor's degree or equivalent experience and at least 4 years of office administration or operations experience. Candidates must possess strong organizational skills, proficiency in Microsoft Office, and the ability to handle high workloads under pressure.
Full job description
Organizational Overview
Smile Train is the world’s leading cleft focused organization. Our goal is to transform the lives of every person impacted by a cleft lip or palate. We train and support doctors and medical professionals to provide our patients with free, life-changing, comprehensive cleft treatment. Our sustainable model has allowed us to reach more than 2 million children in 90+ countries in the past 25 years, and we still feel like we’ve just started. We are truly changing the world one smile at a time!
Make a Difference!
Smile Train is seeking an Operations professional with proven experience supporting an active organization. As Smile Train’s Associate, Operations, you will serve as the lead for office administration and operational support. You will assist all aspects of the Operations team, including Human Resources, Legal, Finance, Executive, and Technology. In this position, you will provide support to a global organization and work closely with other departments and coworkers locally and around the world. As the Associate, Operations, you will oversee the functioning of Smile Train’s headquarters office, including cleanliness of the office, welcoming guests, managing deliveries, assisting with events and ensuring supplies are well stocked. This role blends office management, administration, and light executive assistant coverage, requiring exceptional judgment, discernment, and the ability to pivot with a no-task-too-small or too-big mindset.
This is a full-time staff position based at our headquarters in New York City. The selected candidate will be expected to work from our office under a hybrid schedule, with four days per week spent onsite.
Reports To: Chief Operating Officer & General Counsel
Key Responsibilities
Manage office operations including supply management, facilities coordination, vendor relationships, shipping and receiving, and document and file management
Act as the first point of contact for staff and external visitors, managing office access, greeting visitors, coordinating logistics, and arranging meeting rooms
Maintain a polished and welcoming front-office presence while handling inquiries and sensitive information with discretion
Work closely with Vice President, Human Resources to onboard and offboard staff and to plan and execute staff events in the NYC area
Assist the Human Resources Department in the coordination of training schedules
Assist with select travel and visa arrangements
Assist with general administrative workflows and special projects
Provide executive assistant coverage for senior leaders when needed, including calendar support, meeting notes and action items, and communication follow-through
Act as the representative of the organization with building management, liaising regarding events and issues and participating in governance and meetings as they arise
Coordinate and assist with office repair and renovation needs ranging from vendor selection and negotiation to project oversight and completion
Manage expense processing and invoicing
Candidate Profile
The ideal candidate is highly organized, energetic, and enthusiastic about office support. Strong communication skills are a necessity.
Required Education and Experience
Bachelor’s Degree (Bachelor’s Degree or equivalent professional experience)
A minimum of 4 years of office administration, operations, or reception experience
Organization, problem-solving skills, and attention to detail are critical
Ability to work independently and be a self-starter
Must be able to produce clear, structured written communication
Ability to manage multiple projects
Outstanding communication skills
Ability to work comfortably on PCs, especially with Microsoft Office Suite
Ability to work under pressure with significant time constraints and high workload volume at peak times
Interpersonal & Relationship Skills
Warm professionalism
Approachability
Emotional intelligence
Cultural sensitivity
Ability to engage respectfully across levels
Accountability Expectations
Ownership of Outcomes: Take full responsibility for one’s own performance, ensuring alignment with Smile Train’s vision and objectives.
Transparent Communication: Communicate openly and effectively with team members, fostering trust and a shared understanding of expectations and priorities.
Emotional Intelligence: Demonstrate empathy, understanding, and cultural sensitivity to contribute to an inclusive and supportive team environment.
Empowerment: Effectively communicate with supervisors to ensure you are equipped with the resources, guidance, and autonomy you need to excel in your role.
Team Cohesion: Contribute to a culture of collaboration, mutual respect, and shared accountability, helping the team to thrive in a fast-paced, purpose-driven environment.
Compensation
$50,000 - $53,000 USD
Why You’ll Love Working Here
Smile Train team members enjoy a full range of innovative benefits!
Meaningful Work– Be part of work that creates meaningful, lasting impact — changing the world one smile at a time.
We’ve Got You 100% Covered– Prioritize the health of you and your family with top-tier, comprehensive health, pharmacy, dental, and vision coverage.
Plan for Your Future – Build toward your long-term goals with our 401(k) retirement plan and generous employer match to help invest in your future.
Rest and Recharge – Enjoy a generous PTO package, paid holidays, and sick time so you can rest, recharge, and return feeling your best.
Family Matters – We support employees through life’s most important moments with paid parental leave and family care benefits, giving you time and flexibility for the people who matter most.
Mind Your Mental– Free access to professional mental health counseling to keep you grounded.
Learn and Grow – Take advantage of an annual professional development stipend and opportunities to expand your skills and continue learning.
Work Your Way – Balance collaboration and flexibility with our hybrid work model, based out of our conveniently located Midtown Manhattan office.
Travel the World– See our impact firsthand while partnering with global colleagues and programs through opportunities for domestic and international travel.
Application Process
Smile Train is an equal opportunity employer, committed to inclusive hiring and dedicated to diversity in our work and staff. We strongly encourage candidates from all groups and communities to apply.
To apply, please complete the application online. Include your CV and a cover letter explaining why you would be a good fit for Smile Train and this role. Only those who provide a cover letter as directed will be considered. We encourage interested applicants to submit their applications as soon as possible.
Related keywords
Office ManagementOperationsHuman ResourcesExecutive SupportFacilities ManagementVendor RelationsMicrosoft OfficeOnboardingExpense ProcessingInvoicingAdministrative WorkflowNon-ProfitGlobal OrganizationHybrid WorkNew York City
Smile Train is an international children’s charity and the first cleft-focused organization with a true model of sustainability.
Smile Train empowers local medical professionals with training, funding, and resources to provide free cleft surgery and comprehensive cleft care to children globally. We advance a sustainable solution and scalable global health model for cleft treatment, drastically improving children's lives, including their ability to eat, breathe, and speak.
Beyond surgery, our local partners also provide speech therapy, psychological support, nutritional services, orthodontics, and other essential forms of care to ensure that children with clefts have everything they need to not just live, but thrive. Our sustainable model makes us more efficient and effective than mission-based organizations, as Smile Train’s patients can receive care 365 days a year.
In the last 21 years, we have supported safe and quality cleft care for 2+ million children across 90+ countries, and with the generous support of our donors, our work will continue until every child with a cleft has access to the high-quality care they need.
Join us in changing the world one smile at a time!
Facebook.com/SmileTrain
Instagram.com/SmileTrain
Twitter.com/SmileTrain
Offices: 41 Madison Ave, Floor 28, New York, New York 10010, US · York House, Wetherby Rd, York, YO26 7NH, GB · No. 88 Jianguo Road, Suite 2307 Building D, Beijing, SOHO New Town 100022, CN · S 240 Panchsheel Park, New Delhi, 110017, IN · 14/F Net Cube Center, 3rd Ave. Cor. 30th St., Bonifacio Global City, Taguig, Metro Manila 1634, PH
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