Position Title: Manager, Donor Experience Department: PBS Foundation Corporate Area: PBS Foundation Status: Regular, Full time Exempt Manager Title: VP, Advancement Position Overview: The Donor Experience Manager is resp…
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$75k–$85k/yr
Full-time
bachelor degree
Discretionary Bonuses, Medical Insurance, Dental Insurance, Vision Insurance, Hearing Insurance, Life Insurance
Posted 27d ago
~40 hrs/week
Responsibilities
The Manager, Donor Experience creates and manages meaningful interactions to increase donor satisfaction, retention, and lifetime giving. This role serves as a bridge between fundraising, marketing, and programs to optimize the donor lifecycle and deliver an exceptional journey.
Requirements
Requires a Bachelor's degree in nonprofit management, communications, marketing, business, or a related field. Candidates should have 1-3 years of experience in fundraising, donor relations, or nonprofit development.
Full job description
Position Title:
Manager, Donor Experience
Department:
PBS Foundation
Corporate Area:
PBS Foundation
Status:
Regular, Full time Exempt
Manager Title:
VP, Advancement
Position Overview:
The Donor Experience Manager is responsible for creating and managing positive, meaningful interactions between donors and PBS to increase donor satisfaction, retention, engagement, and lifetime giving. The Manager, Donor Experience develops and implements strategies that ensure donors feel valued, informed, and connected to PBS and our mission. The incumbent in this role serves as a bridge between fundraising, marketing, programs, and donor services to deliver an exceptional donor journey.
Key Responsibilities
Donor Stewardship & Engagement
Work with fundraisers to develop opportunities fordonors and prospective donors to connect with PBS leadership and talent.
Deliver information to donors about the work of PBS ina timelyand meaningful manner.
Collaborate with the programming teams to design experiences around our programs and services.
Create donor engagement opportunities, including events, tours, webinars, and volunteer experiences.
Donor Journey Management
Map andoptimizethe donor lifecycle from acquisition through renewal and upgrade.
Identifyopportunities to improve donor satisfaction and retention.
Monitor donor touchpoints to ensure a seamless donor experience.
Communications
Collaborate with marketing and fundraising teams to develop donor-centered communications.
Produce impact reports, newsletters, and stewardship materials.
Ensure messaging reflects donor interests and organizational priorities.
Data Analysis & Reporting
Track donor engagement, retention, and satisfaction metrics.
Analyze donor behavior and recommend improvements.
Maintainaccuratedonor records and stewardship plans within the CRM.
Requirements for success:
Bachelor’s degree in nonprofit management, communications, marketing, business, or related field.
1-3years of experience in fundraising, donor relations, customer experience, or nonprofit development.
Strong written and verbal communication skills.
Excellent project management and relationship-building abilities.
Donor-centric mindset
Relationship management
Emotional intelligence
Strategic thinking
Data literacy
Communication and storytelling
Project management
Collaboration and influence
The base pay range for this position at the beginning of employment is expected to be between $75,000 and $85,000/year. The actual base pay offered may vary depending on multiple individualized factors, including but not limited to job-related knowledge, skills, and experience. The total compensation package for this position will also include other elements for eligible employees, including: (i) eligibility for discretionary bonuses; (ii) various insurance options, including medical, dental, vision, hearing, life, accidental death and dismemberment, short-term and long-term disability, and business travel accident insurance; (iii) identity protection program; (iv) employee assistance program; (v) financial and retirement savings benefits including the PBS Retirement Plan 403(b); (vi) paid time off (17 days per year), paid sick time benefits (12 days per year), paid parental leave (60 days / 12 weeks ), and paid holidays (12 days per year). Details of these benefit plans will be provided upon request. The application window for this position is expected to close on 7/20/2026.
If hired, the employee will be in an “at-will position,” and the Company reserves the right to modify the base hourly rate/salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
PBS is an Equal Opportunity Employerin accordance withthe EEOC and the Commonwealth of Virginia.
PBS is made up of more than 350 local public noncommercial TV stations serving all 50 states, Puerto Rico, U.S. Virgin Islands, Guam and American Samoa. PBS stations reach more than 120 million people each month through on-air and online content.
PBS is a private, nonprofit corporation, founded in 1969, whose members are America’s public Television stations.
PBS oversees program acquisition and provides program distribution and promotion; education services; new media ventures; fundraising support; engineering and technology development; and video marketing.
Find and Follow us on: Facebook (@PBS), Twitter (@PBS), YouTube (@PBS), Instagram (@PBS), and TikTok (@PBS).
Offices: 1225 S Clark St, Arlington, Virginia 22202, US
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Based on 1108 listings with disclosed salaries, most social services jobs in Virginia pay between $51k–$105k per year. Individual offers vary with seniority, company size, and specialization.
How many Social Services jobs are open in Virginia right now?
There are currently 4,926 open social services positions in Virginia listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Social Services roles in Virginia?
Companies currently hiring include Virginia Information Technologies Agency, Care Advantage, Inc., YMCA of Greater Richmond, Centria Autism, YMCA of the Virginia Peninsulas, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Social Services jobs in Virginia?
Yes — 588 of the 4926 open social services positions offer remote or hybrid work (162 remote, 426 hybrid).
How do I apply for Social Services jobs in Virginia?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.