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Florida-Based Helpline Counselor for Weekend Coverage
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Full-time
associate degree, bachelor degree
Health Insurance, Vision Insurance, Dental Insurance, Life Insurance, Short-term Disability Insurance, 403(b) Retirement Plan
Posted 19d ago
~40 hrs/week
Remote in Florida, United States
Responsibilities
Perform crisis and suicide intervention services, conduct safety assessments, and provide community service referrals via phone and virtual chat. Offer supportive listening and information to callers facing various life challenges.
Requirements
Must be a Florida resident with at least an associate's degree and combined education/experience of four years. Requires the ability to pass a level two DCF background screening and a drug test.
Full job description
Full-Time Helpline Counselor for Weekend Coverage (Remote, Florida residents only)
Industry: Essential community services
Location: Fully remote in the state of Florida
Schedule: Full time, 40-hour permanent schedule between the hours of 9am - 9pm, encompassing both Saturday and Sunday, specific shift to be determined
Training Schedule: Monday - Friday from 9:00am - 5:00pm beginning in September 2026
Compensation: $45,000 annual salary, plus generous benefits package (see below)
Summary of Mandatory Qualifications:
Must be a Florida resident living within the state
Be available remotely from 9:00am to 5:00pm Monday-Friday for six (6) weeks of initial training to begin in September 2026
Must agree to work full shifts both Saturday and Sunday as part of your regular schedule
Have at minimum an associate's degree from an accredited university
Have four (4) years of combined education and relevant work experience (see below)
Ability and interest in de-escalating callers experiencing crisis
Ability to pass a level two (2) DCF background screening and a drug test
Full Job Description
About us: 211 Broward is a free, anonymous, 24-hour helpline offering listening support, information, referral, and crisis services. We provide every caller with a place to turn to when they need answers to life’s challenges--big or small--by connecting them with nearly 3,800 programs and services that are available in their area. We are a fast-paced crisis, information, and referral virtual call center that fills a critical need in the communities we serve.
About this position: We are seeking compassionate helpers who are knowledgeable, motivated, goal-oriented, technologically capable, and enthusiastic to fill multiple Helpline Counselor positions. Daily tasks include performing crisis/suicide intervention services, basic needs/safety assessments, and providing information, community service referrals, and supportive listening over phone or virtual chat.
We think the ideal candidate is someone who:
Is willing and able to learn our approach to crisis counseling through training and experience
Has demonstrated the ability to conduct self-care
Shows compassion, empathy, and respect to people from different cultures and backgrounds
Prefers to work autonomously once adequately trained
Is motivated to grow and learn in the position through training and coaching
Is passionate about assisting others and has a background in service
Is technologically savvy and able to take notes while talking or listening
If this describes you, please read on!
To be considered for this position, you must:
Be a Florida resident residing within the state
Have a secure, quiet, and confidential workspace with reliable internet
Be free from caregiver responsibilities during work hours
Be able to pass a level two (2) DCF background check and drug test prior to employment
Meet or exceed our education requirement:
A bachelor's degree (or higher) in psychology, human services, education, mental health, social work, early intervention, or a related field, coupled with one (1)+ years of experience in crisis and suicide intervention, counseling, therapy, and assessment techniques, or experience working in children's behavioral health, substance use, or the special needs system of care OR
An associate's degree plus two (2)+ years of experience in suicide/crisis intervention
Have a minimum typing speed of 30 WPM
Be comfortable with a phone and virtual chat-based work environment
Be available remotely from 9:00am to 5:00pm (Eastern time) Monday-Friday for six (6) weeks of initial training to begin in September 2026 (hours will change to your permanent schedule once training is complete)
Commit to working full shifts on Saturdays and Sundays as part of your regular schedule
We know satisfied employees are key to a thriving business. That is why we are pleased to offer:
Full-time employment at an annual rate of $45,000
100% employer-paid individual health, vision, dental, life, and short-term disability insurances (coverage begins after 60 days of employment)
Dependent health, vision, and dental plans available for purchase
403(b) retirement plan with potential for variable annual employer contribution
Paid Time Off (PTO) available after three (3) FT working months (accrues at a rate of 8.00 hours per pay period, up to 16 days per year)
Sick Leave available with the first pay period (accrues at a rate of 1.85 hours per pay period, up to 6 days per year)
Nine (9) paid holidays throughout the year
100% paid six (6) week upfront training, plus future opportunities for employer-sponsored certifications
Work supplies such as company laptop, mouse, headset, paper, and pens
Our Commitment to Inclusion
We are committed to building a workplace that reflects the communities we serve. We value a broad range of perspectives, experiences, and skills, and believe they strengthen our organization and our impact. We encourage all qualified candidates to consider how their background aligns with this opportunity.
Build a challenging and rewarding career with us! We look forward to your application.
Please only apply to one active listing at a time
Related keywords
Crisis CounselingSuicide InterventionHuman ServicesMental HealthSocial WorkDCF Background ScreeningVirtual Call CenterBehavioral HealthSubstance UseSpecial Needs System of Care211 BrowardCommunity Services
Your First Call For Help! Dial 211, 24/7/365 for crisis and connections.
Industry
Non-profit Organizations
Company size
51-200 employees
Founded
1994
Headquarters
Fort Lauderdale, Florida
LinkedIn followers
1,379
The Mission
211 Broward is the live, 24-hour comprehensive crisis helpline, providing all people with crisis, health and human services support and connecting them to resources in our community.
211 Broward: Help Starts Here
Knowing where to go is the first step to getting the help you need. EVERY HOUR OF EVERY DAY, SOMEONE IN BROWARD IS SEARCHING FOR HELP OR SERVICES – housing, food, financial assistance, relief from abuse, family issues, depression, childcare, suicide prevention, etc., but navigating the maze of city, state and non-profit agencies can be overwhelming and confusing. Since 1995, 211 Broward, has been the community’s central point of entry into the health and human services system. Dialing 2-1-1 is an easy way for people who need help to get connected with the community service providers that can help them. The 2-1-1 Broward helpline is available to every individual and family in Broward County.
Benefits of 211:
- Dial an easy three digit number 2-1-1
- Accessible 24/7
- Text your zip code 898211
- Visit website to chat for support
- Free, confidential, anonymous
- Available in any language
- Crisis Intervention
- Suicide Intervention
- Get connected to community resources
- Every call answered by a trained, degreed helpline counselor
- Advocacy
- Small business owners and Human Resource professionals use helpline as a tool for employees in need
Services offered by 211 Broward:
- Empathetic listening
- Emotional support
- Crisis Intervention
- Suicide Hotline
- Needs assessment
- Information
- Get connected to health & human services
- Every call is answered by a trained, degreed helpline counselor
- Advocacy
- Online Resource Database
- Senior Touchline program
Offices: Fort Lauderdale, Florida 33309, US
24/7 Community Helpline - Multilingual SupportSuicide and Crisis InterventionAssistance Program Referralsand AdvocacyHealth CareNon ProfitProfessional Services
Based on 1076 listings with disclosed salaries, most social services jobs in Florida pay between $48k–$97k per year. Individual offers vary with seniority, company size, and specialization.
How many Social Services jobs are open in Florida right now?
There are currently 8,422 open social services positions in Florida listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Social Services roles in Florida?
Companies currently hiring include Florida Department of Agriculture and Consumer Services, Orange County Public Schools, Aiken Regional Medical Centers, Assisting Hands Home Care, LLC, Right at Home Miami, Florida, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Social Services jobs in Florida?
Yes — 695 of the 8422 open social services positions offer remote or hybrid work (202 remote, 493 hybrid).
How do I apply for Social Services jobs in Florida?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.