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Full-time
high school
Flight privileges, Discount program, Vacation, Sick time, Floating holidays, Medical plan options
Posted 2d ago
~40 hrs/week
Responsibilities
The Supervisor, Passenger Assistance supports the team in delivering high-quality customer service while ensuring compliance with safety and security standards. Responsibilities include managing shift assignments, coaching staff, and overseeing daily airport operations such as wheelchair and baggage assistance.
Requirements
Candidates must have a high school diploma or GED and the ability to communicate effectively in English. Applicants must be at least 18 years old, possess a valid driver's license, and be able to pass all required security and background screenings.
Full job description
What to expect:
The Supervisor, Passenger Assistance is responsible for supporting the Passenger Assistance team and delivering UGE’s flyer friendly service to our customers as well as ensuring compliance with all safety, quality and compliance standards established by United Ground Express, United Airlines and any regulatory authorities. This position will consist of supervising a variety of duties within the airport, including:
Wheelchair Services
Baggage Assistance
Security duties as assigned
Queue line assistance
Other Duties as assigned
How you will make an impact:
Ensure compliance with safety requirements, including security checkpoint
Establishing shift assignments for both full-time and part-time employees
Set a positive example for the station team members to ensure excellent customer service
Maintain a positive work environment, strong employee relations and collaborative relationships
Solicit customer feedback to understand customer needs and opportunities to improve their travel experience
Demonstrate a calm demeanor during periods of high volume or irregular operations
Provide coaching and direction to the station team to achieve or exceed performance and quality standards
Schedule, monitor and maintain agents to ensure proper staffing levels while delivering a superior level of customer service
Ensure all agents are properly trained and understand their assigned duties
Ensure any injuries, incidents, accidents, and/or customer service issues are properly documented and processed
Comply with all safety, security, and customer service quality standards and procedures
Perform other duties as assigned
What you will bring:
Required Experience, Qualifications & Skills:
Minimum of a high school diploma, GED or equivalent
Ability to understand and communicate verbal and written instructions in English
Must be detail-oriented and able to perform multiple tasks making independent decisions involving the operation
Must possess strong verbal and written communication skills
Intermediate experience with MS Office Applications
Must be 18 years of age or older
Must be legally authorized to work in the United States
Must pass pre-employment screenings
Must meet necessary requirements to obtain a security sensitive identification badge.
Must complete all training and maintain certification through employment
Must possess and maintain a valid US state driver’s license (suspended, expired, revoked, or denied licenses are not valid)
Preferred Experience, Qualifications & Skills
Strong communication and interpersonal skills
Strong problem-solving skills and drive for operational excellence while taking responsibility for decisions
Organizational and planning skills
Strong leadership skills with the ability to motivate and coach others
Must be able to handle multiple situations simultaneously.
Must be an analytical thinker, be a goal-directed leader and demonstrate service-oriented performance
Must be familiar with all FAA/TSA/Airline/Company regulations
Previous airport and/or customer service experience preferred
Note: For internal UGE candidates (current UGE Employees), please be sure to attach the Internal Candidate Eligibility Form, filled out by your direct supervisor, to your application. The form can be found on the UGE Talent Acquisition SharePoint Page or by clicking here: Internal_Candidate_Eligibility_Form.2024.
Total Rewards:
Salary will be competitive and commensurate with experience.
As a UGE employee you’ll receive the following:
Flight privileges: Our employees and their families can fly anywhere in the world on stand-by across United Airlines’ amazing global network.
Discount Program: 20% off for flight tickets with United Airlines
Vacation, Sick Time, and Floating Holidays
Access to Medical Plan Options including PPO, Dental, Vision, Personal Accident, and Life Insurance
Flexible Spending Accounts, Long Term Disability,
401(k)
Paid Training
Paid parking or transportation assistance
Participation in the UGE annual incentive plan
ADA Specifications
Ability to communicate and interact with others in the English language, both oral and written
Ability to operate a computer to enter and retrieve data
Ability to lift up to 70lbs on a consistent basis
Ability to pass all pre-screening clearances (including a background check, hearing and vision tests, and drug screen)
UGE is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBTQ
United Ground Express, as an equal opportunity employer, makes hiring decisions based on business needs and the best-qualified candidates available and does not discriminate in its employment decisions on the basis of any protected category.
United Ground Express, a subsidiary of United Airlines, Inc., provides a variety of airport services in many locations.
Industry
Airlines and Aviation
Company size
5,001-10,000 employees
Founded
2015
Headquarters
Chicago, Illinois
LinkedIn followers
7,914
Everyday across the United States, UGE provides an array of airport operations services that include:
• Customer Service
• Ramp Service
• Passenger Assistance
• Lobby Assistance
• Cabin Appearance and Aircraft Security Search
• And more!
United Ground Express provides service to a growing number of airlines, including:
• Alaska Air
• American Airlines
• Avelo Airlines
• Frontier Airlines
• JetBlue Airways
• Southwest Airlines
• Sun Country Airlines
• United Airlines
Visit www.unitedgroundexpress.com to learn more!
Offices: United Airlines - Corporate Support Center, Chicago, Illinois 60606, US
How many Security & Safety jobs are open in Chicago, IL right now?
There are currently 1,575 open security & safety positions in Chicago, IL listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Security & Safety roles in Chicago, IL?
Companies currently hiring include Allied Universal, Albertsons Companies, Northern Trust Asset Management, Worldwide Flight Services (WFS), Titan Security Group, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Security & Safety jobs in Chicago, IL?
Yes — 352 of the 1575 open security & safety positions offer remote or hybrid work (108 remote, 244 hybrid).
How do I apply for Security & Safety jobs in Chicago, IL?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.