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Full-time
professional certificate
Career Growth Opportunities, 401(k) Matching, Paid Time Off, Holiday Compensation, Health Insurance, Dental Insurance
Posted 20d ago
~40 hrs/week
Responsibilities
The Waterpark Operation Manager is responsible for the administration and direct management of indoor and outdoor waterpark venues to ensure safety, cleanliness, and profitability. This includes overseeing staff recruitment, training, and scheduling while maintaining high guest service standards.
Requirements
Candidates must possess Star Guard Lifeguard, Star Guard Instructor, and Certified Pool Operator certifications. A minimum of 2 years of management experience in waterpark or aquatics departments is required.
Full job description
At Kalahari Resorts & Conventions, we don’t just create vacations—we craft unforgettable experiences. Home to America’s Largest Indoor Waterparks, our African-inspired resorts offer world-class dining, luxurious spas, thrilling entertainment, and cutting-edge convention centers that redefine hospitality.
But we’re more than a resort. As a family-owned company, our Promise is simple: Lead with Love. This means caring deeply for our guests, associates, andcommunities—treating people like family, giving back generously, and creating spaces where everyone feels valued.
Through our partnership with charity: water, we’re also committed to bringing clean water to one million people in Africa.
Waterpark Operation Manager
Kalahari Resorts & Conventions is seeking a Waterpark Operation Manager. In this role, you will be accountable for the administration, operation, and direct management necessary to achieve stated objectives in guest/associate safety, sanitation/cleanliness, equipment safety/repairs, sales/profitability, costs, employee retention, and guest service satisfaction of all Resort venues located in the indoor and outdoor waterpark.
As part of our leadership team, you’ll embody our Promise to Lead with Love—guiding, supporting, and inspiring associates while delivering extraordinary guest experiences. You’llensure that all guests feel welcome and safe and are given responsive, friendly, and courteous service always.
$23.00/hr
Key Responsibilities
Responsible for all waterpark associates’ recruiting, selecting, hiring, orienting, and training, assigning, scheduling, evaluating, supervising performance and carrying out disciplinary action as needed in accordance with Kalahari policies, procedures and applicable laws.
Oversee cost controls and labor scheduling for all aspects of waterpark operations, to optimize safety, service standards and maximize profitability.
Assist with Kalahari waterparks’ plan, strategies, actions and executing them effectively with waterpark associates.
Oversee all operations within the waterpark venues.
Ensure lifeguards and EMT’s are performing to the standards set forth by Kalahari certifying agency and management team.
What We’re Looking For
Star Guard Lifeguard Certification, Star Guard Instructor Certification, and Certified Pool Operator Certification
Minimum 2 years’ experience in management, waterpark or aquatics departments with progressive managerial and leadership responsibilities required.
A leadership style rooted in collaboration, respect, and service to others.
A Sampling of Our Benefits
Our team enjoys a comprehensive benefits package, including:
Career growth opportunities with promotion from within
401(k) matching, paid time off, and holiday compensation
Health, dental, and vision coverage for full-time associates
Employee appreciation events, discounts, and perks at all resorts
Education assistance programs to help advance your career
Be Part of Something Extraordinary
At Kalahari, we believe the best leaders Lead with Love—because love builds trust, inspires growth, and creates experiences that last a lifetime. That’s why we’re proud to be recognized by Forbes as one of America’s Best Midsize Employers, America’s Best Employers for Women, and by USA TODAY as the #1 Best Indoor Water Park.
Here, careers thrive, innovation is encouraged, and every day brings new opportunities to create meaningful moments. Whether you’re delivering guest service, crafting memorable meals, or leading a team, your work makes a real impact.
| Wisconsin Dells, WI | Sandusky, OH | Pocono Manor, PA | Round Rock, TX | Spotsylvania County, VA |
Kalahari Resorts & Conventions is an Equal Opportunity Employer.
Related keywords
Star Guard Lifeguard CertificationStar Guard Instructor CertificationCertified Pool OperatorAquaticsWaterpark OperationsGuest SafetySanitationLabor SchedulingHospitalityEmployee RetentionEMT StandardsCost Controls
At Kalahari Resorts & Conventions, we create destinations that bring people together through unforgettable experiences, exceptional hospitality, and spaces designed to inspire connection.
As home to America’s largest indoor waterpark resorts, each Kalahari property blends the spirit and beauty of Africa with world-class amenities. With four destinations across the U.S. and a fifth on the way, we offer a unique combination of leisure and business—all under one roof.
From expansive convention centers and state-of-the-art meeting spaces to award-winning dining, luxury spas, and family entertainment, Kalahari is built to deliver more than a stay, it’s an experience.
Whether hosting a large-scale conference, planning a family getaway, or seeking a weekend escape, we’re here to deliver experiences that go beyond expectations and stay with you long after you leave.
Offices: 1305 Kalahari Drive, Wisconsin Dells, Wi 53965, US · 1305 Kalahari Drive, Wisconsin Dells, WI 53965, US · 250 Kalahari Boulevard, Pocono Manor, Pennsylvania 18349, US · 3001 Kalahari Blvd, Round Rock, Texas 78665, US · 7000 Kalahari Dr, Sandusky, Ohio 44870, US
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