Fraud Analyst I -Check Fraud- Disputes-Mon-Fri 11:00am to 8:00pm, Sat 9:00am to 3:00pm
Cincinnati, Ohio, United States · On-site
Mid level
Make banking a Fifth Third better® We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: The Fraud Analyst I is a cross f…
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Analyze and decision fraud detection system alerts while managing communications with customers and bank personnel. Support fraud operations through case preparation, dispute processing, and the development of policies to reduce fraud risk.
Requirements
Requires an associate's degree or equivalent experience, preferably with one to three years in fraud, banking, or investigative work. Candidates must possess strong analytical skills and a functional understanding of fraud-related laws and industry trends.
Full job description
Make banking a Fifth Third better® We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.
GENERAL FUNCTION:
The Fraud Analyst I is a cross functional position within Fraud Operations. Fraud Analyst Is can support the Fraud Detection, Fraud Communication, and Domestic Collections teams based on staffing and business needs.
Fraud Detection - Responsible for analyzing and decisioning alerts on fraud detection systems to determine what actions need to be taken (e.g., placing holds, opening cases, etc.). Fraud Detection responsibilities includes both verbal and written communication to internal and external customers.
Fraud Communication – Responsible for handling direct communications with bank customers, bank employees, and offshore fraud call service partners. Communications are handled via phone calls (customer, bank employees, offshore partner) and chat (Retail bank employees and offshore partner).
Domestic Collections – Responsible for processing and decisioning fraud check dispute claims. Includes working alerts, dispute cases and inbound call inquiries supporting the customer, retail partner and bank transfers.
Fraud Detection, Fraud Communication, and Domestic Collections functions require attention to detail, multi-tasking, communication, and critical thinking skills. Fraud Analyst Is also assist Fraud Operations leadership in developing policies and procedures to enhance processes and reduce fraud risk.
Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Banks risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Review, analyze, and decision fraud detection system alerts in accordance with the Fraud Department’s policies, processes, and procedures.
Communicate directly with customers and bank personnel to address fraud risk and concerns, educating on fraud topics as needed.
Open and prep fraud cases.
Appropriately escalate matters associated with fraud activity that warrant engagement to supervisory staff.
Provide fraud-related support and work with the first line of defense for the Bank.
Work with various business units to understand the alerted activity and ensure compliance with laws.
Meet scheduling and time tracking expectations to support performance tracking.
Meet performance, quality, and customer service standards.
Perform other duties as required.
SUPERVISORY RESPONSIBILITIES: None.
MINIMUM KNOWLEDGE, SKILLS & ABILITIES REQUIRED:
One to three years of experience in fraud, banking, investigative work, or a related field preferred.
Associate's degree or equivalent work experience.
Strong analytical, problem-solving, multi-tasking, and conflict resolution skills.
Strong oral and written communication skills; ability to communicate effectively verbally and in writing with internal and external customers on fraud related matters.
Functional understanding of federal and state laws and regulations related to fraud as well as functional understanding of bank fraud industry trends.
Proactive in identifying potential concerns and following-up to resolve such issues.
Excellent teamwork, interpersonal, and relationship building skills.
Ability to make decisions or know when to escalate matters to management.
Ability to collaborate with others, initiate action, adapt to change, and accept challenging assignments.
Ability to communicate effectively with management.
Ability to work independently and complete assigned work in a timely and accurate manner.
Proficiency with Microsoft Office Suite.
Work schedule – availability Mon-Fri 11:00am to 8:00pm, Sat 9:00am to 3:00pm (5-day work week)*40 hr week, M-F weekday schedules adjusted for 34.0 hours and Sat 6.0 hours**Training schedule will be Mon-Fri 9:00am to 6:00pm
WORKING CONDITIONS:
Position is on-site.
Normal office environment with little exposure to dust, noise, temperature, and the like.
Extended viewing of a LED/LCD computer monitor.
Fraud Analyst I -Check Fraud- Disputes-Mon-Fri 11:00am to 8:00pm, Sat 9:00am to 3:00pm
At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.
The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location.
Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner.
LOCATION -- Cincinnati, Ohio 45227
Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes – no matter how they are submitted – will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.
Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.
At Fifth Third Bank, everything we do is rooted in our purpose: to improve the lives of our customers and the well-being of our communities. Since our founding in 1858, we’ve been committed to creating a better financial experience by empowering our customers and clients to achieve what matters most.
Our unified strength is grounded in the individual passion and diversity of more than 20,000 employees who work collaboratively to deliver a better tomorrow to everyone we serve. We offer a strong culture, opportunities for growth 401k match, wellness options, comprehensive insurance plans and additional resources you need to build a lasting and rewarding career path here.
Headquartered in Cincinnati, Ohio, we are among the largest money managers in the Midwest.
We operate four main businesses—Commercial Banking, Branch Banking, Consumer Lending, and Wealth & Asset Management—and a network of financial centers in Ohio, Kentucky, Indiana, Michigan, Illinois, Florida, Tennessee, West Virginia, Georgia, North Carolina and South Carolina. Consumers also have access to approximately 54,000 Fifth Third fee-free ATMs across the United States.
Fifth Third Bancorp is a diversified financial services company and is the indirect parent company of Fifth Third Bank, National Association, a federally chartered institution.
Explore Fifth Third career opportunities at: https://www.53.com/content/fifth-third/en/careers.html
Fifth Third Bank, N.A., Member FDIC. Fifth Third Bank is proud to be an affirmative action/equal opportunity employer. M/F/D/V
Offices: 38 Fountain Square Plaza, Cincinnati, Ohio 45202, US
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