Critical Care Flight Dispatcher – Life Flight Network – LACP Lima Dispatch
Bath Township, Ohio, United States · On-site
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Mercy Health About Us As a faith-based and patient-focused organization, Mercy Health exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this g…
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Specialist, Mission Operations & Training Engineer
Bath Township, Ohio, United States · Hybrid
Senior$2.3B raised
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Critical Care Flight Dispatcher – Life Flight Network – LACP Lima Dispatch
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Other
high school, associate degree, professional certificate
Competitive Pay, Incentives, Referral Bonuses, 403(b) With Employer Contributions, Medical Insurance, Dental Insurance
Posted 1d ago
~40 hrs/week
Responsibilities
The Dispatcher is responsible for receiving critical service requests via telephone and radio and dispatching the appropriate air or ground units. They coordinate patient placement at hospitals and maintain accurate records within the Computer-Aided Dispatch System.
Requirements
Requires a High School Diploma or GED, with an Associate's degree preferred. Mandatory certifications include FEMA ICS 100/200 and BLS within 6 months, and EMD and IAMTCS certifications within 12 months.
Full job description
Mercy Health
About Us
As a faith-based and patient-focused organization, Mercy Health exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Mercy Health seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive.
Dispatcher - LACP Lima Dispatch
Job Summary:
Working under the direction of the Director of Flight Operations, or delegate, the Dispatcher is responsible for receiving requests for ground and/or air critical services via telephone and radio, determining appropriate response, entering information in the computer-Aided Dispatch System, selecting and dispatching the appropriate unit(s) to the nature of the emergency.
Essential Functions:
Provides accurate information and assistance to callers to facilitate transport requests.
Follows established guidelines or use best judgment for matching transport request with most appropriate service.
Evaluate each call to determine the appropriate level of response needed and prioritize based on the severity of the situation.
Coordinates placement of patients at Hospitals
Performs vehicle-tracking functions during the transport process.
Receives all incoming telephone inquiries for critical care assistance regarding patient transport in a timely, professional and courteous manner.
Maintains professional radio and phone communication utilizing excellent customer service skills when interacting with administration, transport teams, requesting agencies, hospital staff, physicians, and public safety personnel.
Triages all requests for transport and accurately enters all required information into the Computer-Aided Dispatch System.
Maintains all required records and other documentation associated with patient transport and/or the operation of the Communication Center. Ensures all billing paperwork is completed accurately.
Maintains updated knowledge of all communications equipment to operate and request service calls when appropriate and ensure intelligent reporting of equipment failures.
Activates transport teams and accurately relays information concerning the location and condition of the patient, when possible. Initiates appropriate protocols regarding notification and determination of patient destination.
Maintains knowledge of the Emergency Response Plan. Participates in quality management, emergency-procedure testing, and annual Emergency Response Plan drills.
Demonstrates a working knowledge of all policies, procedures and protocols for operation of the program and regulated transport activities. Has a functional understanding of state and local EMS regulations, local EMS structure, and protocol and procedures in service area.
Demonstrates critical thinking abilities when triaging patient transports and making decisions. Makes decisions in an independent and high stress environment.
This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.
Education:
High School Diploma or GED (required)
Associate’s degree (preferred)
Licensure/Certification:
FEMA (Federal Emergency Management Agency) Incident Command Service (ICS) Certifications: 100 and 200 (required within 6 months of hire)
Basic Life Support (BLS) (required within 6 months of hire)
Emergency Medical Dispatcher (EMD) (required within 12 months of employment based on specific department responsibilities)
International Association of Medical Transport Communication Specialist (IAMTCS) Certified Flight Communicator (preferred, but required within 12 months of employment)
EMT or Paramedic (preferred)
Experience:
1 year of experience in Emergency Medical Systems or healthcare/public safety related field (preferred)
1 year of previous experience with Federal Aviation Regulations (FAR) 121 or 135, or helicopter air ambulance dispatching, or previous EMS/Public Safety dispatching experience (preferred)
As a Mercy Health associate, you're part of a Mission that matters. We support your well-being—personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.
What we offer
Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts
Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
Tuition assistance, professional development and continuing education support
Benefits may vary based on the market and employment status.
All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email [email protected]. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at [email protected]
Bon Secours Mercy Health (BSMH) is a global Catholic health ministry operating in the United States, Ireland and the Philippines. A $14 billion organization, BSMH delivers care and health services through 47 hospitals and a network of approximately 60,000 associates, including more than 3,000 providers, across 1,200+ sites of care. It is one of the largest health systems in the United States and the largest not-for-profit private healthcare provider in Ireland.
Bon Secours Mercy Health’s portfolio extends beyond hospitals to include ambulatory care, digital capabilities, population health and international operations, as well as a diverse set of companies providing advisory and technology-enabled solutions that strengthen clinical quality, operational performance, data capabilities and financial outcomes.
Rooted in the compassionate ministry of Jesus, BSMH is committed to improving health and well-being in the communities it serves, especially those most in need who are poor, dying and underserved. Across its ministry, Bon Secours Mercy Health provides more than $415 million in community benefit each year, supporting programs and initiatives that address social drivers of health and strengthen communities. Through Global Ministries, BSMH supports underserved communities in Haiti, Peru, South Sudan and the Philippines.
How much do Security & Safety jobs in Bath Township, OH pay?
Based on 40 listings with disclosed salaries, most security & safety jobs in Bath Township, OH pay between $62k–$160k per year. Individual offers vary with seniority, company size, and specialization.
How many Security & Safety jobs are open in Bath Township, OH right now?
There are currently 130 open security & safety positions in Bath Township, OH listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Security & Safety roles in Bath Township, OH?
Companies currently hiring include CREDENCE LLC, Diaconia, Modern Technology Solutions, Inc. (MTSI), Northrop Grumman, Applied Research Solutions, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Security & Safety jobs in Bath Township, OH?
Yes — 17 of the 130 open security & safety positions offer remote or hybrid work (0 remote, 17 hybrid).
How do I apply for Security & Safety jobs in Bath Township, OH?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.