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The Research Manager acts as the lead contact for a portfolio of client programmes, ensuring client retention, satisfaction, and profitability. They also support team growth through mentoring and collaborate with leadership to achieve strategic objectives.
Candidates must possess strong project management, financial oversight, and problem-solving skills, along with proficiency in Microsoft Office. Experience in market research or mystery shopping is highly desirable.
This role is all about client retention and delivering the “So What” – ultimately helping our clients succeed, whether that’s through Mystery Shopping, Audits, or other Channel Performance offers.
As a Research Manager, you would be the lead contact for the day to day execution of a portfolio of client programmes, typically ranging in size from £100k to £700k. You will work as a conduit in the team, supporting the learning and growth of the team while helping the Directors and Team Lead achieve strategic objectives.
You will be joining a team dedicated to working across a variety of cross-sector clients including retail, hospitality and telecommunication. We provide crucial data and insights to our clients to manage, monitor and improve all aspects of customer experience and operational performance.
This role can be offered at either the Research Manager/Associate Director level and on a hybrid basis with 3 days in our Milton Keynes/St Albans/London office and the rest from home.
These are the types of things you can expect to be doing during your day to day, although as Ipsos is a dynamic organisation, this may vary as different opportunities arise:
To be successful in this role you will need the following skills and experience:
These are the skills that would add value to the role but are not critical. If you have them, we’d love to hear about them:
A successful candidate will demonstrate the following behaviours:
We offer a comprehensive benefits package designed to support you as an individual. Our standard benefits include 25 days annual leave, pension contribution, income protection and life assurance. In addition, there are a range health & wellbeing, financial benefits and professional development opportunities.
We realise you may have commitments outside of work and will consider flexible working applications - please highlight what you are looking for when you make your application. We have a hybrid approach to work and ask people to be in the office or with clients for 3 days per week.
We are committed to equality, treating people fairly, promoting a positive and inclusive working environment and ensuring we have diversity of people and views. We recognise that this is important for our business success - a more diverse workforce will enable us to better reflect and understand the world we research and ultimately deliver better research and insight to our clients. We are proud to be a member of the Disability Confident scheme, certified as a Level 2 Disability Confident Employer. We provide an inclusive and accessible recruitment process. Your application will be reviewed by someone from our Talent Team who will be in touch either way to let you know the outcome.
The Channel Performance Service Line is home to the largest mystery shopping agency in the world. We complete over one million shops every year in 100+ countries across all industry segments and organization sizes. We also offer Geolocation Surveys, Site Audits & Installations, and foundational research within our portfolio of services. Our purpose is to help our clients improve their business performance across all channels in which they serve their customers – brick and mortar retail, digital e-commerce, and contact centers. We do this by helping them size channel opportunities, measure the delivery of brand promises, and drive compliance and sales conversion across these channels.
In our world of rapid change, the need for reliable information to make confident decisions has never been greater. At Ipsos we believe our clients need more than a data supplier, they need a partner who can produce accurate and relevant information and turn it into actionable truth. This is why our passionately curious experts not only provide the most precise measurement, but shape it to provide a true understanding of society, markets and people. To do this we use the best of science, technology and know-how and apply the principles of security, simplicity, speed and substance to everything we do. So that our clients can act faster, smarter and bolder. Ultimately, success comes down to a simple truth: you act better when you are sure. First listed on the Paris Stock Exchange: July 1, 1999 Total revenues in 2024: 2,440.8 million euros Presence in 90 markets Full-time employees: ≃20,000 Clients around the world: + 5,000 50 million interviews conducted in 2024, of which 2/3 million online. Follow us on X: @Ipsos_in_the_UK Follow us on Bluesky: @ipsosintheuk.bsky.social Follow us on Instagram: @Ipsos_in_the_UK
Offices: 3 Thomas More Square, London, E1W 1YW, GB · King's House, Kymberley Road, Harrow, HA1 1PT, GB · 4 Wemyss Place, Edinburgh, EH3 6DH, GB · Blackfriars House St Marys, Parsonage, Manchester, M3 2JA, GB · Carroll House, 463A Ormeau Road, Belfast, BT7 3GR, GB
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