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Full-time
high school
Complimentary gym membership, Personal training discounts, Onsite childcare, Flexible pay
Posted 6d ago
~40 hrs/week
Responsibilities
The Member Service Representative is responsible for creating a welcoming atmosphere, providing outstanding customer service, and managing member needs. They must also actively drive sales by conducting tours, managing prospects, and meeting monthly performance goals.
Requirements
Candidates must be at least 18 years old and capable of lifting 30 lbs. The role requires the physical ability to maneuver throughout the club and perform cleaning tasks.
Full job description
Description
Join the Mountainside Fitness Team
About the Role
We’re looking for a friendly, energetic, and motivated individual to join our team as a Member Service Representative at Mountainside Fitness— an upscale health club where members and employees feel welcomed, valued, and supported. As a Member Service Representative, you’ll be one of the first faces our members and guests see, creating a welcoming atmosphere while providing outstanding customer service. You’ll assist with member needs, answer questions, give tours, promote memberships and club services, and confidently identify sales opportunities. If you’re personable, goal-driven, and enjoy connecting with people while helping them reach their fitness goals,
Why Mountainside Fitness?
We invest in our people. Here's what you can expect as part of the Mountainside family:
Complimentary gym membership plus deep personal training discounts
Onsite childcare — bring your own kids to work with you
Consistent schedules that stay the same week to week — no surprises
Flexible pay for hourly employees — access your earnings when you need them
Real growth opportunities — 100% of our General Managers were promoted from within
RESPONSIBILITIES & DUTIES — SALES SPECIFIC
Data & Prospect Management
Enter data accurately and effectively into the computer system.
Tour, contact, and enter every prospect into the system. Maintain communication with prospects until the sale is complete.
Document all customer communication in Hub Spot and record follow-ups to verify contact. MSRs will use the company phone for all outreach.
Sales Performance Standards
The MSR role at Mountainside Fitness is competitive. Schedules, goals, and performance metrics change monthly — MSRs must consistently meet sales criteria. Performance is measured across:
Number of sales per pay period.
Prospect-to-sales closing ratios.
Training Package sales.
Meeting or exceeding monthly sales goals: BE, Income, Personal Training, and other stated goals.
Performance during Secret Shopper visits.
Number of self-generated prospects — employee's ability to drive traffic into the club.
Availability, dependability, and ability to improve the sales team at their specific location.
Closing Ratio Requirement: MSRs are expected to maintain a 70% or higher closing ratio. Example — if you tour 10 prospects, 7 should be sold. Ratios are calculated on a monthly basis only. Example: In August, Johnny Membership sold 20 memberships and had 30 outstanding prospects — a closing ratio of 67%. Four consecutive pay periods below the 70% minimum will result in progressive discipline, which may include suspension, loss of sales shifts, or termination.
Sales goals are set monthly by the club manager or District Manager. Total sales per period compared to the sales goal is the primary measure of sales performance.
MSRs are expected to sell Personal Training at a rate of 15% of their sole BEs.
Secret Shopper & Professionalism
Clubs and MSRs will be visited sporadically by corporate Secret Shopper personnel. MSRs are expected to perform professionally, remain service-minded, and express the desire to start the guest on a membership that same day.
MSRs are expected to work honestly and fairly with the sales staff and be available to pick up additional shifts when needed.
Training & Development
MSRs are expected to attend MSF-sponsored continuing education and sales technique improvement sessions at least once per quarter.
MSRs are expected to initiate a monthly tour with their GM or DM. The tour will include role play, closing techniques, and sales methods such as "Discovering the Prospect."
Requirements
Must be at least 18 years or older.
Must be able to lift a minimum of 30 lbs.
Must be able to maneuver throughout the club and equipment.
Physical ability to complete assigned cleaning tasks.
Related keywords
Member Service RepresentativeSalesCustomer ServiceFitnessProspect ManagementHubSpotClosing RatioPersonal TrainingData EntryHealth ClubLead GenerationPerformance MetricsRetailSports & Recreation
Arizona's largest locally-owned fitness center with 25 gym locations and growing.
Industry
Health, Wellness & Fitness
Company size
1,001-5,000 employees
Founded
1991
Headquarters
Scottsdale, Arizona
LinkedIn followers
6,578
Total funding
$40M
It all started with a simple idea: to be the friendliest gym in town. To know our Members by name. To offer free towel service—even if that meant doing laundry until 2 a.m. That idea became Mountainside Fitness.
Today, with 25 locations (and growing) across Arizona, Mountainside Fitness is proud to be a leading fitness destination in the Phoenix area and beyond. We’re committed to delivering exceptional value through high-quality group fitness classes at every club, engaging childcare you can trust, state-of-the-art equipment, spotless facilities, and yes, always free towels.
Rooted in family values for more than 35 years, Mountainside Fitness offers a luxurious health club experience at an affordable price. Members enjoy multi-club access, top-tier amenities, recovery tools, and over 70 group fitness classes each week, all designed to support every stage of the fitness journey.
At Mountainside Fitness, we’re more than a gym. We’re a community built to help Arizona move better, feel stronger, and live healthier.
To learn more about why Mountainside Fitness is Arizona’s #1 fitness club, visit https://mountainsidefitness.com/
Offices: 7135 E Camelback Rd, Suite 235, Scottsdale, Arizona 85251, US · 15455 W Bell Rd, Surprise, AZ 85374, US · 3345 South Val Vista Dr, Gilbert, AZ 85296, US · 1253 N Greenfield Rd, Mesa, AZ 85205, US · 1920 S. Alma School Rd, Chandler, AZ 85248, US
Certified Personal TrainingMassageGroup FitnessChildcareTanningFree Towel ServiceFree WeightsTRXSmall Group TrainingSpin Class
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