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Owner Onboarding Representative- Sports Illustrated Icon Park
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Full-time
bachelor degree
Medical, Dental, Vision, Flexible Spending Accounts, Life And Accident Coverage, Disability
Posted 23d ago
~40 hrs/week
Responsibilities
The representative manages the owner onboarding process by presenting sales documents and providing education on club products to ensure customer satisfaction. They also identify training opportunities for the sales team to improve retention and compliance goals.
Requirements
Requires a Bachelor's degree or equivalent experience, with a preference for previous Wyndham sales or customer service experience. Candidates must possess strong communication, conflict management, and organizational skills.
Full job description
We Put the World on Vacation
Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
Job Summary
The Owner Onboarding Representative serves as a catalyst for the owner onboarding experience. The OO Representative works to deliver sales document presentations for new and existing owner purchases as well as provides customer support through onsite education and services for club products, follow up process and site customer contact. The OO Representative also provides feedback to OO Manager from document closing and sales presentation observations to identifying training opportunities. The OO Representative will balance proactive efforts with owners as well as reactive work to ensure owner satisfaction with purchases and ensuring quality service standards, goals, and objectives are met consistently. The OO Representative works with OOM to provide training for sales that will help meet and improve on rescission and compliance goals.
Essential Job Responsibilities
Responsibilities include, but are not limited to:
Review and Complete legal and sales related documents with owners following established process/guidelines (50% time)
Provide Owner Education to owners through topic curriculum in a private one on one setting or group education sessions on all aspects of the club products and offer guidance in maximizing their vacation ownership. These sessions can aid in post-sale customer service for sales retention and compliance (25% of time)
Identify and communicate patterns, trends, training opportunities and compliance concerns to OO Manager (10% of time)
Provide training for the sales team in product knowledge, sales document content, and sales compliance as needed (5% of time)
Coordinates the logistics and reporting functions for all educational events & materials, collaborates with in house marketing, sales and resort team to optimize educational session attendance (5% of time)
Other site duties as assigned by OO Manager (5% time)
Travel Requirements
Less than 5% for Corporate and or BU Meetings
Minimum Requirements and Qualifications
Licensing Requirement
Must possess and maintain an active Florida Real Estate License.
Must be in good standing and able to meet all applicable licensing and regulatory requirements.
Knowledge and Skills
Education
Bachelor Degree or equivalent combination of education and directly related experience
Knowledge and Skills
Ability to prioritize and organize tasks
Ability to influence
Excellent verbal and written communication and interpersonal skills
Ability to manage concurrent assignments in an effective and efficient manner
Strong conflict management skills
Expert Contract Standards Expertise preferred
TNL product knowledge expertise preferred
Technical Skills
TNL Product Knowledge, Workday courses, Sales Training relative to Owner Onboarding
Job Experience
1+ years Wyndham sales experience preferred
1 year previous customer service experience
Experience equivalent to the education requirement may be accepted in lieu of the education requirement.
Complexity
Level of decision making authority: Works within guidelines established by OO Director and OO Manager
Level of autonomy: A high level of autonomy to complete job tasks to achieve retention and compliance goals with minimal supervision.
Impact of incumbent's decisions on the organization: Retention achievement adds revenue. Owner Onboarding provides a vehicle of focus to attain this objective. 10% retention on $1,000,000 in sales = $100,000 saved revenue.
Supervisory Responsibility: N/A
Scope/Financial Responsibility: Increase overall site retention and decrease overall sales compliance issues that can lead to reversal of money or missed budgets for selling location Directly impact the results of the sales location through best practices for retention Directly impact the results of the site OO Team for retention and compliance Driving improvements to the following business metrics (Rescission Rates, Sales Compliance, Net Sales, NPS/OE Scores)
How You'll Be Rewarded:
We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Certain benefits may be available to associates working fewer hours where required by applicable law. Travel + Leisure Co. benefits include:
Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.
Medical
Dental
Vision
Flexible spending accounts
Life and accident coverage
Disability
Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
Wish day paid time to volunteer at an approved organization of your choice
401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
Legal and identify theft plan
Voluntary income protection benefits
Wellness program (subject to provider availability)
Employee Assistance Program
Where Memories Start with You
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.
Travel + Leisure Co., the world's leading vacation ownership and membership travel company, provides more than six million vacations to travelers every year. The company’s extensive Vacation Ownership portfolio includes trusted and iconic vacation club brands with a combined 270+ resorts worldwide, offering quality, flexibility, and value to more than 800,000 timeshare owners. Through its Travel and Membership business line, the company unlocks even more travel inspiration and opportunities via its signature subscription travel club, Travel + Leisure GO, and pioneering timeshare exchange network, RCI. With hospitality and responsible tourism at its heart, the company’s 19,000+ dedicated associates around the globe help the company achieve its mission to put the world on vacation.
Offices: 6277 Sea Harbor Dr, Orlando, Florida 32821, US
How many Sales jobs are open in Orlando, FL right now?
There are currently 1,831 open sales positions in Orlando, FL listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Sales roles in Orlando, FL?
Companies currently hiring include Hilton Grand Vacations, Macy's, Crunch Fitness CR Fitness Holdings, LLC, kate spade new york, Ross Stores, Inc., among others. Browse the listings above to see every active employer.
Are there remote or hybrid Sales jobs in Orlando, FL?
Yes — 305 of the 1831 open sales positions offer remote or hybrid work (216 remote, 89 hybrid).
How do I apply for Sales jobs in Orlando, FL?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.