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Mobile Associate, Bilingual Preferred - Retail Sales
Miami, Florida, United States · On-site
Entry level$17B raised
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Marriott International Hotels, Inc.
Sales Executive Miami
Miami, Florida, United States · On-site
$67k–$101k/yr
Mid level
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Part-time
high school
Medical insurance, Dental insurance, Vision insurance, 401(k), Employee stock grants, Employee stock purchase plan
Posted 7d ago
~40 hrs/week
Responsibilities
The role involves supporting retail operations by engaging customers to understand their needs and providing personalized technology and service solutions. Associates are responsible for utilizing digital tools to demonstrate network coverage and completing required training to maintain product knowledge.
Requirements
Candidates must have a High School Diploma or GED and be at least 18 years of age. At least 6 months of customer service or retail sales experience is preferred.
Full job description
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!
Job Overview This role supports retail operations by engaging customers and facilitating their technology and service needs in a fast-paced environment. It involves building proficiency in customer service and sales to provide personalized device and service solutions. The role requires consistent use of digital tools to demonstrate network coverage and service benefits effectively. Success is measured by the ability to build customer relationships, complete training, and contribute to a seamless customer experience. The work impacts the organization by enhancing customer loyalty and supporting team initiatives through effective communication and service delivery.Job Responsibilities:
Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs
Utilize digital tools consistently to demonstrate network coverage and service benefits during customer interactions
Complete required training to build knowledge of products, services, systems, and processes for effective customer support
Engage customers by exploring their needs and providing hands-on demonstrations of technology and accessories
Also responsible for other duties/projects as assigned by business management as needed
Education and Work Experience:
High School Diploma/GED (Required)
6 months of customer service and/or sales experience, Retail environment. (Preferred)
Knowledge, Skills and Abilities:
Change Agility (Required)
Communication (Required)
Customer Problem Solving (Required)
Customer Service (Required)
Engaging People (Required)
Multitasking (Required)
Sales (Required)
At least 18 years of age
Legally authorized to work in the United States
Travel: Travel Required (Yes/No): No
DOT Regulated: DOT Regulated Position (Yes/No): No Safety Sensitive Position (Yes/No): No
Hourly Base Pay: $18.00, plus $5.00 per hour training pay.
Within the first 90 days working at T-Mobile, Mobile Associates receive on-the-job training and are eligible for hourly training pay. Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. Actual incentives vary based on performance and full-time status. All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant.
At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.
Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, genetic information, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [email protected] or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.
We believe connection should make life easier, more meaningful, and more full of possibility.
As the supercharged Un-carrier, T-Mobile is reimagining what wireless can do — powered by our award-winning 5G Advanced network, our obsession with customers, and our commitment to delivering the best network, best value, and best experiences.
But the real magic behind the magenta is our people.
Across our teams, we’re challenging the status quo, fueling competition, and building the next wave of innovation in wireless and beyond. We move fast, think big, and stay focused on creating better experiences for our customers, communities, and each other.
And we’re just getting started.
Ready to do work that changes wireless for good? Explore careers at T-Mobile: https://careers.t-mobile.com/
T-Mobile US provides services through its subsidiaries and flagship brands, including T-Mobile, Metro by T-Mobile, and Mint Mobile.
Offices: 12920 SE 38th St, Bellevue, WA 98006, US · Frisco, Texas, US · Overland Park, Kansas, US
Future of 5GCustomer CareConsumer WirelessTechnologyT-Mobile for Businessand Customer ExperienceMarketingInternetTelecommunicationsWireless
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