About Allica Bank Allica is the UK’s fastest growing company - and the fastest-growing financial technology (Fintech) firm ever. Our purpose is to help established SMEs, one of the last major underserved opportunities in…
Senior Relationship Director | S4 | Large Corporate | Manchester or Liverpool
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Regional Lead - Direct Relationship Management - North
Manchester, England, United Kingdom · Remote OK
Senior+$523M raised
About Allica Bank Allica is the UK’s fastest growing company - and the fastest-growing financial technology (Fintech) firm ever. Our purpose is to help established SMEs, one of the last major underserved opportunities in…
Skills: Regional Leadership, SME Banking, Commercial Lending, Relationship Management, Business Development
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Full-time
Onboarding Support, Development Opportunities, Flexible Working, Social Activities, Pension Contributions, Discretionary Bonus Scheme
Posted 26d ago
~40 hrs/week
Responsibilities
Provide first-line customer service and back-office support for Asset Finance customers and brokers. Manage cases from inception through maturity, including in-life servicing and process improvement initiatives.
Requirements
Requires strong customer service experience in telephone or customer-facing roles and familiarity with core banking systems. Candidates should have experience handling complex complaints and knowledge of financial services rules and guidelines.
Full job description
About Allica Bank
Allica is the UK’s fastest growing company - and the fastest-growing financial technology (Fintech) firm ever. Our purpose is to help established SMEs, one of the last major underserved opportunities in Fintech.
Established SMEs are the backbone of local communities - representing over a third of our economy - yet have been largely neglected both by traditional high street banks and modern fintech providers.
Role Description
Sales Support will be responsible for 1st line customer service support for the Bank’s Asset Finance customers, together with Back Office activities to support the smooth running of the function. They will be the focal point for customers (Brokers or direct customers) – delivering exceptional service whilst living our values and speaking a language our customers will understand and understanding the business and banking challenges our customers face.
Principal Accountabilities
You’ll be responsible for Asset Finance case management from inception through to maturity and all in-life servicing.
Relationship building and strong engagement with Brokers, and all associated parties to the product.
To proactively identify areas for process improvement and to seek new and innovative ways to better serve the customer.
To live and breathe the Bank’s values, representing the Bank to customers and speaking to customers in a way that resonates.
To support other teams as appropriate, where customer communication or engagement is required.
Personal Attributes & Experience
Strong customer service experience, having worked in customer facing and or telephone service roles.
Experience using core banking systems and familiar with the use and application of social media as a form of interaction.
Experience in dealing with complex complaints and in taking ownership of customer concerns through to resolution.
Experience of core processes (e.g. account opening, servicing and closing, payments processing, complaint handling, KYC case referrals, general enquiry management)
Knowledge of financial services rules and guidelines
Excellent oral and written skills as you will be constantly communicating with customers
Being motivated by a need to help people
A problem solver and can create positive customer outcomes in diverse situations
Deliver outstanding customer service as measured through customer satisfaction KPIs
Manage and monitor service providers for customer quality
Working at Allica Bank
At Allica Bank we want to ensure our employees have the right tools and environment in which to succeed in their role and in support of our customers.
Our employees are at the heart of everything we do, so our benefits are designed with you in mind:
Full onboarding support and continued development opportunities
Options for flexible working
Regular social activities
Pension contributions
Discretionary bonus scheme
Private health cover
Life assurance
Family friendly policies including enhanced Maternity & Paternity leave
Don’t tick every box?
Don’t worry if you don’t have all the skills or requirements listed on the job description. If you think you’ll be a good fit, we’d still love to hear from you!
Flexible working
We know the ‘9-to-5’ isn’t right for everyone. That’s why Allica Bank is fully committed to flexible and hybrid working. Please let us know what is best for you and, if we can, we will do our best to accommodate.
Diversity
We’re a diverse bunch here at Allica, with all kinds of experiences, backgrounds and lifestyles. Our openness and differences make us stronger, and we want everybody to feel comfortable bringing as much of themselves to work with them as they like.
🏆 The UK’s #1 fastest-growing private company (The Sunday Times 100, 2024)
🚀 One of LinkedIn’s Top UK Startups and Deloitte’s fastest-growing UK fintech ever
🌟 Rated ‘Excellent’ on Trustpilot
Allica is a bank built especially for established businesses with between 5 and 250 employees.
A third of the UK’s economy depends on these businesses, yet they’re overlooked by the big banks with a service that is increasingly impersonal, inconvenient, and poor value. We’re here to change that.
Allica Bank is on a mission to give established businesses the banking they deserve. That means:
- a current account that rewards business owners for using it.
- a relationship manager whose name and number they actually know.
- powerful tools and technology that make life easier, not harder.
It’s proving to be a winning combination. Allica was named as Britain's fastest-growing private company in 2024’s The Sunday Times 100, and we’re also the fastest-growing fintech in the 26-year history of Deloitte’s UK Technology Fast 50 awards. Since we opened our doors in 2020, Allica has lent over £3 billion to established UK businesses and raised £4 billion in deposits.
From our offices in Milton Keynes, London and Manchester, we’re offering business banking how it used to be, just better.
How many Sales jobs are open in Manchester, United Kingdom right now?
There are currently 437 open sales positions in Manchester, United Kingdom listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Sales roles in Manchester, United Kingdom?
Companies currently hiring include The Estée Lauder Companies Inc., NEXT PLC, THG, Sweet Carolina's Travel, PHMG, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Sales jobs in Manchester, United Kingdom?
Yes — 169 of the 437 open sales positions offer remote or hybrid work (37 remote, 132 hybrid).
How do I apply for Sales jobs in Manchester, United Kingdom?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.