Position Summary The Customer Experience Executive is responsible for managing guest communications and reservations through the call centre, room reservations, and dining reservations channels. The role ensures prompt, …
Skills: Customer Service, Reservation Management, Communication Skills, Opera PMS, Microsoft Office
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DEINE AUFGABEN: Überblick über die Position Als Kooperationsmanager arbeitest du eng mit Dirk Kreuter persönlich zusammen und trägst maßgeblich dazu bei, ihn national und international noch sichtbarer zu machen. Klingt d…
Skills: Partnership acquisition, Strategic networking, Social media marketing, Communication, Negotiation
DEINE AUFGABEN: Überblick über die Position Als Kooperationsmanager arbeitest du eng mit Dirk Kreuter persönlich zusammen und trägst maßgeblich dazu bei, ihn national und international noch sichtbarer zu machen. Klingt d…
Skills: Partnership acquisition, Strategic networking, Social media marketing, Communication skills, Negotiation
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Sacoor Brothers is an international premium fashion and lifestyle brand recognized for excellence, sophistication, and customer experience across multiple international markets. As part of our continued growth in the Mid…
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Senior Business Development Advisor – International Financial Networks
Dubai, Dubai, United Arab Emirates · On-site
Senior
We seek professionals who know the value of their network. If you've spent years in banking or financial advisory and now seek a new market with dual-income structure; if you can identify clients genuinely looking for re…
Skills: Business development, Financial advisory, Banking, Wealth management, Client screening
Relationship Manager – Investment & Business Advisory
Dubai, Dubai, United Arab Emirates · Remote OK
Mid level
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Senior Enterprise Account Executive – New Logo Hunter (Cybersecurity)
Dubai, Dubai, United Arab Emirates · Remote OK
Senior+$125M raised
About Us Sophos is a cybersecurity leader defending 600,000 organizations globally with an AI-driven platform and expert-led services. Sophos meets organizations wherever they are in their security maturity and grows wit…
Skills: New Logo Acquisition, Enterprise Sales, Cybersecurity Sales, MEDDPICC, Value-Based Selling
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Full-time
associate degree, bachelor degree
Posted 73d ago
~40 hrs/week
Responsibilities
Manage guest communications and reservations across call centre, room, and dining channels to enhance satisfaction and revenue. Coordinate booking records and communicate special guest requirements to relevant hotel departments.
Requirements
Requires a diploma or degree in Hospitality Management or Business Administration with at least one year of experience in hospitality or customer service. Proficiency in Opera PMS and Microsoft Office is essential.
Full job description
Position Summary
The Customer Experience Executive is responsible for managing guest communications and reservations through the call centre, room reservations, and dining reservations channels. The role ensures prompt, professional, and personalized service to enhance guest satisfaction and maximize revenue opportunities.
Key Responsibilities
Handle inbound and outbound calls professionally and efficiently.
Manage hotel room reservations, amendments, cancellations, and guest inquiries.
Coordinate dining reservations and maintain accurate booking records.
Provide detailed information regarding hotel facilities, services, promotions, and events.
Ensure all guest requests and special requirements are communicated to relevant departments.
Maintain high standards of customer service and guest engagement.
Resolve guest concerns and escalate issues where necessary.
Update reservation systems accurately and maintain proper documentation.
Support upselling initiatives to maximize room and dining revenue.
Ensure compliance with hotel policies, procedures, and service standards.
Qualifications & Experience
Diploma or Degree in Hospitality Management, Business Administration, or related field preferred.
Minimum 1 year experience in hospitality, reservations, customer service, or call centre operations.
Excellent verbal and written communication skills.
Proficiency in reservation systems Opera and Microsoft Office applications.
Strong interpersonal and organizational skills.
Ability to work under pressure and manage multiple tasks effectively.
Core Competencies
Customer Service Excellence
Communication Skills
Fluent in Written and Spoken English
Attention to Detail
Problem Solving
Team Collaboration
Time Management
Sales & Upselling Skills
Opera PMS
Microsoft Office
Related keywords
Customer ExperienceCentral ReservationsOpera PMSMicrosoft OfficeHospitality ManagementCall CentreUpsellingGuest RelationsRoom ReservationsDining ReservationsCustomer Service ExcellenceBooking Records
Reminiscent of a 16th century Italian Palace, Palazzo Versace Dubai is a Neoclassical masterpiece with subtle traces of Arabian architecture. Featuring a striking entrance, high ceilings, landscaped gardens, and a range of well-crafted Italian furnishings, the hotel is truly symbolic of the Versace lifestyle.
Set in the heart of the Culture Village, less than 15 minutes away from Dubai International Airport and 8 minutes away from Burj Khalifa and Downtown Dubai, Palazzo Versace Dubai is conveniently located along the shores of the historic Dubai Creek. On arrival one is welcomed by the striking ‘Pietra di Fiume’ design of the iconic Medusa and Greek décor. A walk through the 5-star hotel’s public spaces reveals several exclusive designs and fabrics from Versace, while the lagoon pools and reflection ponds complement the serenity of the lush gardens that surround the hotel – a true luxury retreat for leisure travellers.
Every single piece of furniture and fabric that adorns the hotel’s 215 hotel rooms and suites, and 169 residences, is designed and tailor-made by Versace exclusively for the Palazzo Versace Hotel in Dubai. Each of the hotel’s 8 restaurants and bars is designed to have an al fresco terrace to reflect the heritage of Palazzos, where the internal court was the informal space to meet, dine and enjoy the weather. The three outdoor pools are decorated with mosaic tiles and surrounded by palm trees and flowers. The beautifully landscaped gardens and unobstructed views of the Dubai Creek and skyline, make this luxury hotel an ideal venue for weddings and social events in Dubai.
Offices: Culture Village, Al Jadaf, P.O. Box 128431, Dubai, Dubai, AE
How many Sales jobs are open in Dubai, United Arab Emirates right now?
There are currently 1,183 open sales positions in Dubai, United Arab Emirates listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Sales roles in Dubai, United Arab Emirates?
Companies currently hiring include Chalhoub Group, Al-Futtaim, Accor, Buccellati, HSBC, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Sales jobs in Dubai, United Arab Emirates?
Yes — 265 of the 1183 open sales positions offer remote or hybrid work (64 remote, 201 hybrid).
How do I apply for Sales jobs in Dubai, United Arab Emirates?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.