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Full-time
bachelor degree
Posted 20d ago
~40 hrs/week
Responsibilities
The Client Manager acts as a trusted advisor to ensure client success and expansion through the implementation of Symplicity solutions. Responsibilities include identifying growth opportunities, managing at-risk clients, and facilitating discovery workshops to map solution capabilities to business requirements.
Requirements
Candidates must hold a bachelor's degree and have direct experience working with Symplicity's products. Required attributes include strong communication skills, a problem-solving mindset, and a keen interest in the Higher Education sector.
Full job description
The Client Manager will partner with clients through the lifecycle supporting their ongoing success and continued expansion of their use of Symplicity solutions. You will not only be a solution expert, but maintain strong business and analytical skills to unpack various client challenges and act as their trusted advisor in the implementation of these projects. The role will have you working closely across functional areas to ensure that that our team is responding to client challenges and performing at the highest possible levels.
\nEssential Duties
Advance a trusted advisor relationship while driving towards successful delivery and implementation of any new services.
Identify upsell and cross-sell opportunities within client base and work with Account Executives to ensure these opportunities.
Continue expertise on industry and client best practices and trends.
Develop client case studies, success stories, and references.
Lead efforts to identify and turn around at-risk clients.
Encourage customer feedback and participation through webinars, roadshows and feedback sessions.
Work with the billing team to assist in any issues, invoices, and new sales quotes.
Actively support quick and effective implementation of new Symplicity systems assigned in conjunction with Transition Support Specialists.
Facilitate discovery workshops to elicit client project requirements and document these accordingly
Map Symplicity solution capabilities to client business requirements
Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals.
Engage in day-to-day communications with clients to ensure we are maximizing their experience and success with their Symplicity Systems.
Opportunity abounds at Symplicity, as such, other duties may be assigned.
Minimum Qualifications
Bachelor’s degree
Experience working with Symplicity's products
Detail oriented; problem solving skills
Communication skills (verbal and written)
Strong interest in the Higher Education space
Outgoing, high energy, friendly personality
Personal initiative, self-motivated
Team player, cooperative, flexible
Ethical business standards
Be willing to go to the office in Brisbane once or twice a week
\n
CareerHub and Symplicity brings together two powerful platforms focused on helping students succeed. Symplicity is a global leader in employability solutions, supporting over 30 million students worldwide. From admissions to alumni, Symplicity offers tools that help with career services, advising, student conduct, campus life, and housing.
By bringing CareerHub into the Symplicity family, we’re expanding our reach and making our tools even more impactful—helping universities better prepare students for the job market, and helping employers find the right talent faster. Together, we’re closing the skills gap and making the career journey smoother for everyone involved.
Symplicity is proud to be a diverse and inclusive employer and continues to grow a team that reflects those values.
Somos referência mundial em empregabilidade e desenvolvimento profissional em Instituições de Ensino Superior
Industry
Software Development
Company size
51-200 employees
Headquarters
Belo Horizonte, Minas Gerais
LinkedIn followers
6,581
Conecte seus alunos ao mercado de trabalho e, ao mesmo tempo, ofereça os recursos necessários para que tenham sucesso na carreira.
Offices: Avenida Getúlio Vargas 1420, Belo Horizonte, Minas Gerais 30112-021, BR · Av. Jerônimo de Ornelas, 670, Porto Alegre, RS 90040340, BR
EducaçãoEducação SuperiorEnsino SuperiorEmpregabilidadeGestão de OportunidadesInstituições de EnsinoDesenvolvimento de CarreiraEstágiosdesenvolvimento profissionalEmpregos
How many Sales jobs are open in City of Brisbane, Australia right now?
There are currently 188 open sales positions in City of Brisbane, Australia listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Sales roles in City of Brisbane, Australia?
Companies currently hiring include Goodlife Health Clubs, Lorna Jane, Hanes Brands Australasia, Europcar, Mondelēz International, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Sales jobs in City of Brisbane, Australia?
Yes — 43 of the 188 open sales positions offer remote or hybrid work (6 remote, 37 hybrid).
How do I apply for Sales jobs in City of Brisbane, Australia?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.