Optus is one of Australia’s leading telecommunications providers, connecting more than 11 million customers every day across mobile, broadband and digital solutions. We’re looking for a vibrant and motivated Casual Retai…
Skills: Customer Service, Technical Support, Problem Solving, Empathy, Conflict Resolution
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Skills: Customer Service, Technical Support, Problem Solving, Empathy, Conflict Resolution
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Part-time
25% Off Optus Products, Exclusive Retail Partner Discounts, Employee-led Networks, Diversity Initiatives, Free 24/7 Counselling and Support Services, Flexible Rosters
Posted 25d ago
~40 hrs/week
Responsibilities
Act as the face of Optus by delivering exceptional customer experiences and personalized tech solutions. Collaborate with the team to maintain a welcoming environment and help customers navigate products and services.
Requirements
Candidates should possess strong customer service skills and the ability to simplify technical information for users. Emotional intelligence, composure under pressure, and a collaborative team spirit are essential.
Full job description
Optus is one of Australia’s leading telecommunications providers, connecting more than 11 million customers every day across mobile, broadband and digital solutions.
We’re looking for a vibrant and motivated Casual Retail Service Consultant to join our Carousel team. If you love helping people, thrive in being a part of a supportive crew, and bring positive energy to every interaction, then we’d love to have you on board!
At Optus, you’ll feel connected to what truly matters. We collaborate with purpose, lift each other up, take accountability, act with integrity, and celebrate as one team. Together, we learn, grow, tackle challenges and build genuine relationships with our customers and with each other.
What you’ll do:
Be the face of Optus, delivering standout customer experiences powered by optimism, curiosity and genuine care.
Explore our range of tech products and services, and share your knowledge in a way that’s simple, helpful and accessible.
Bring your personality and charm to uncover customer needs and deliver personalised solutions that make their day.
Work as one team, crafting a warm, welcoming environment where customers feel supported and memorable moments happen.
What you bring:
Service Superpower: You know how to understand customer needs, deliver genuine support, and let phenomenal service drive fantastic outcomes.
Tech Explorer: You enjoy helping customers make sense of tech by breaking things down simply and guiding them to the right solutions.
Problem Solving Pro: You listen with empathy, act with integrity, and turn challenges into opportunities to help with calm, practical solutions.
Composure Under Pressure: You’re confident in navigating difficult enquiries, ease tricky situations with empathy and respect, and work toward the best solution for the customer.
Team Spirit: You build strong connections with your teammates, support one another, stay accountable, and create a customer‑first environment where everyone succeeds.
What’s in it for you?
$35 p/h + applicable loadings.
Phenomenal perks, including 25% off Optus products and exclusive access to unique discounts with our retail partners.
Build meaningful connections through employee-led networks and diversity initiatives including Culture Connect, Elevate Women, Yarn First Nations, Disability Network and Express Yourself (LGBTQIA+).
Put your wellbeing first with free access to counselling and support services, available 24/7 across multiple channels.
Flexible rosters that work around the life you live outside of work.
Intrigued, but not sure you tick every box? That’s completely okay! We still encourage you to apply. We all grow, learn and develop together, and this role might be the perfect next step in your career journey.
At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email [email protected] or call 1800 309 170.
Singtel Group is Asia's leading communications technology group, providing a portfolio of services from next-generation communication, digital services and digital infrastructure including regional data centre arm Nxera and regional IT services arm NCS. The Group has presence in Asia, Australia and Africa and reaches over 820 million mobile customers in 20 countries.
Singtel is dedicated to continuous innovation, harnessing next-generation technologies to create new and exciting customer experiences as we shape a more sustainable, digital future.
Offices: 10 Eunos Road 8, Singapore Post Centre #07-31, Singapore, 408600, SG
How many Retail jobs are open in Perth, Australia right now?
There are currently 156 open retail positions in Perth, Australia listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Retail roles in Perth, Australia?
Companies currently hiring include JB Hi-Fi, The Just Group, Bapcor Limited, bp, APG & Co Pty Ltd, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Retail jobs in Perth, Australia?
Yes — 5 of the 156 open retail positions offer remote or hybrid work (0 remote, 5 hybrid).
How do I apply for Retail jobs in Perth, Australia?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.