About BOUNCE BOUNCE is more than just a workplace - it’s a movement. With 6.5 million customers, 3000+ team members & 50 venues across the globe, we’re leading the way in action-adventure entertainment, creat…
Skills: Team leadership, Commercial management, Budgeting, Operations management, Customer experience
Is this the Best Job in the world…? We’re looking for friendly & encouraging people make sure our customers have an awesome time Meet great people. Work in at atmosphere that’s fun and energetic. Learn…
Is this the Best Job in the world…? We’re looking for friendly & encouraging people make sure our customers have an awesome time Meet great people. Work in at atmosphere that’s fun and energetic. Learn…
Is this the Best Job in the world…? We’re looking for friendly & encouraging people make sure our customers have an awesome time Meet great people. Work in at atmosphere that’s fun and energetic. Learn…
Is this the Best Job in the world…? We’re looking for friendly & encouraging people make sure our customers have an awesome time Meet great people. Work in at atmosphere that’s fun and energetic. Learn…
Life at BOUNCE BOUNCE is more than a workplace - it's a movement. With more than 6.5 million customers every year, over 3,000 team members, and venues across the globe, we're redefining action-adventure entertainment by …
Life at BOUNCE BOUNCE is more than a workplace, it’s a movement. With over 6.5 million customers each year, 3,000+ team members, and 50 venues globally, we’re leading the way in action-adventure entertainment…
Skills: Analytical mindset, Problem-solving, Data analysis, Commercial insights, Communication
Is this the Best Job in the world…? We're looking for a passionate food, coffee and hospitality leader to own the cafe experience at BOUNCE! Lead a team and create awesome guest experiences. Build your leadership …
Skills: Leadership, Customer service, Barista skills, Team management, Food safety
Is this the Best Job in the world…? We're looking for a passionate food, coffee and hospitality leader to own the cafe experience at BOUNCE! Lead a team and create awesome guest experiences. Build your leadership …
Skills: Leadership, Customer service, Barista skills, Team management, Food safety
Is this the Best Job in the world…? We're looking for a passionate food, coffee and hospitality leader to own the cafe experience at BOUNCE! Lead a team and create awesome guest experiences. Build your leadership …
Contact Centre Representative - August 2026 (Full Time)
Melbourne, Victoria, Australia · On-site
Entry level
About BOUNCE BOUNCE is more than just a workplace—it’s a movement. With over 6.5 million customers each year, 3000+ team members & 49 venues globally, we’re leading the way in action-adventure entertain…
Skills: Customer service, Communication, Problem solving, Multitasking, Attention to detail
About BOUNCE BOUNCE is more than just a workplace—it’s a movement. With over 6.5 million customers each year, 3000+ team members & 49 venues globally, we’re leading the way in action-adventure entertain…
Skills: Customer service, Communication, Problem solving, Multitasking, Attention to detail
Life at BOUNCE BOUNCE is more than a workplace, it's a movement. With over 6.5 million customers each year, 3,000+ team members, and venues across the globe, we're leading the way in action-adventure entertainment, creat…
Is this the Best Job in the world…? We’re looking for friendly & encouraging people make sure our customers have an awesome time Meet great people. Work in at atmosphere that’s fun and energetic. Learn…
Skills: Customer Service, Event Hosting, Coaching, First Aid, Communication
Is this the Best Job in the world…? We’re looking for friendly & encouraging people make sure our customers have an awesome time Meet great people. Work in at atmosphere that’s fun and energetic. Learn…
Is this the Best Job in the world…? We’re looking for friendly & encouraging people make sure our customers have an awesome time Meet great people. Work in at atmosphere that’s fun and energetic. Learn…
Skills: Customer Service, Event Hosting, Coaching, First Aid, Communication
Is this the Best Job in the world…? We’re looking for friendly & encouraging people make sure our customers have an awesome time Meet great people. Work in at atmosphere that’s fun and energetic. Learn…
Skills: Customer Service, Event Hosting, Communication, First Aid, Barista Skills
Is this the Best Job in the world…? We’re looking for friendly & encouraging people make sure our customers have an awesome time Meet great people. Work in at atmosphere that’s fun and energetic. Learn…
Skills: Customer Service, Event Hosting, Communication, First Aid, Conflict Resolution
Is this the Best Job in the world…? We’re looking for friendly & encouraging people make sure our customers have an awesome time Meet great people. Work in at atmosphere that’s fun and energetic. Learn…
Skills: Customer Service, Event Hosting, Communication, First Aid, Conflict Resolution
Is this the Best Job in the world…? We’re looking for friendly & encouraging people make sure our customers have an awesome time Meet great people. Work in at atmosphere that’s fun and energetic. Learn…
Skills: Customer Service, Event Hosting, Communication, First Aid, Conflict Resolution
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Full-time
Performance-based bonuses, Free BOUNCE passes, BOUNCE Team Academy training, Paid birthday leave, 8 additional BOUNCE days off, Paid parental leave
Posted 1d ago
~40 hrs/week
Responsibilities
The Venue Manager is responsible for overseeing daily operations, driving commercial performance, and managing a team of over 50 staff members. They must ensure high standards of safety, customer service, and financial budget adherence across the venue.
Requirements
The ideal candidate possesses proven leadership experience in a fast-paced, customer-driven environment with a strong commercial mindset. They must demonstrate the ability to motivate diverse teams and maintain a hands-on approach to venue management.
Full job description
About BOUNCE
BOUNCE is more than just a workplace - it’s a movement. With 6.5 million customers, 3000+ team members & 50 venues across the globe, we’re leading the way in action-adventure entertainment, creating epic experiences that inspire movement, self-expression & human connection.
Our adrenaline playgrounds bring people together through trampolines, adventure challenges & freestyle fun, welcoming everyone from pre-schoolers to elite athletes. But the real magic? Our team.
At BOUNCE, our people bring the experience to life. With world-class customer satisfaction (NPS) & a reputation for unforgettable moments, we’re expanding our impact & creating career-defining opportunities for those who thrive in a fast-paced, high-performance culture.
We believe in progression, connection & impact, whether it’s inspiring customers to learn new skills, creating spaces for self-expression, or fostering a workplace where our team can grow, develop & make a difference. Our values - Unity, Accountability, Passion & Keeping it Fresh - guide everything we do, from how we run our business to how we show up for each other.
If you're looking for a place where culture fuels performance, progression is real & every day is packed with purpose, BOUNCE is where you belong.
Why You’ll Love This Role
We are looking for a Venue Manager to lead BOUNCE Belconnen, the home of BOUNCE in the ACT. This is a unique opportunity to take ownership of a well-established venue that plays an important role in inspiring movement, self-expression and human connection for thousands of customers across Canberra and the surrounding region every year.
From elite athletes pushing their limits on our Ninja and adventure attractions to Mini BOUNCE sessions that introduce our youngest free spirits to the joy of movement, no two days are the same. You'll lead a venue that brings together people of all ages and abilities, creating experiences that build confidence, spark progression and leave lasting memories.
This is a significant leadership role where you'll lead a team of 50+ team members, including Hosts, Team Leaders and an Assistant Venue Manager. You'll create an environment where people thrive, safety is always front of mind, and every customer experiences the magic of BOUNCE.
Reporting to the Area Manager, you'll have genuine ownership of a high-volume operation, with responsibility for driving commercial performance, developing future leaders, growing engagement across the team and delivering an exceptional customer experience.
If you're passionate about building high-performing teams, inspiring progression and bringing the love every day, we'd love to hear from you.
Flex Your Leadership and Commercial Muscle
This role gives you real experience across people, performance and operations. You will:
Own the performance of a multi-million-dollar venue
Lead, coach and inspire a large, energetic and passionate team
Develop Team Leaders and an Assistant Venue Manager into future Venue Managers
Drive sales performance and repeat visitation
Balance customer experience, safety, labour, revenue and engagement every day
Oversee a high-volume café operation alongside core venue performance
Build a culture where energy, accountability and progression go hand in hand
What You’ll Be Responsible For
As Venue Manager, you will play an integral role in the ongoing success of your venue. You will manage day-to-day operations, lead your team, and drive performance across key measures, including:
Achieving KPIs across sales, labour, safety, venue presentation, customer experience and staff engagement
Implementing strategies to improve performance and drive results
Leading sales growth and creating experiences that drive repeat visitation
Being a visible safety leader, overseeing initiatives and ensuring procedures are followed consistently
Coaching and developing your team and supervisors so growth is accessible to all
Reading, responding to, and acting on customer feedback to enhance the guest experience
Managing expenses and keeping all controllable and variable P&L line items within budget
Maintaining a clean, safe and high-quality venue presentation
Supporting operational tasks including cash handling, customer service, food preparation and food safety compliance
You will be trained in world-class customer service delivery and BOUNCE venue management systems to set you up for success and give you the tools to lead with confidence.
What You Bring to the Team
A strong sense of ownership and accountability
Proven leadership experience in a fast-paced, customer-driven environment
Experience leading large teams and developing leaders
A commercial mindset with confidence managing budgets and performance
The ability to lead, motivate and engage diverse teams
Clear communication and a calm, solution-focused approach
A hands-on leadership style and willingness to be present on the floor
The Perks of the Role
At BOUNCE, customer experience is at the core of everything we do. We thrive on a team-first culture where engagement, progression & fun go hand in hand. Whether you’re leading a team, developing your leadership skills, or shaping the future of BOUNCE, you’ll be surrounded by passionate, like-minded people who are all about making a difference.
What’s In It For You (we could go on… but here’s a taste)
Career Progression & Growth – Be supported by leadership development & personal growth programs.
Generous Bonus Structure – Earn performance-based incentives on top of your salary.
Free BOUNCE Passes – Jump, leap & fly whenever you like, plus get your friends & family involved with regular free passes!
BOUNCE Team Academy – Learn new tricks & skills from the pros.
A Culture That Celebrates YOU – Quarterly engagement surveys, town halls & recognition awards ensure your voice is heard & your efforts are celebrated.
Extra Recharge Time – Enjoy 8 additional ‘BOUNCE Days Off’ (BDOs) & paid birthday leave.
Work-Life Balance – Work only one weekend day per week & two public holidays a year.
Paid Parental Leave – Supporting you during life’s biggest milestones.
Recruitment Referral Incentives – Bring awesome talent into the team & get rewarded.
Café Discounts – 50% off for salaried team members—because your morning coffee should be stress-free.
Mental Health & Wellbeing Support – Access Telus Health (EAP), including Nurse on Call, mental health resources & professional support.
Take the Leap
This isn’t just a job. It’s a chance to run a high-energy venue, lead a passionate team, and make your mark inside one of the worlds most dynamic entertainment brands.
If you’re ready to lead, inspire and bring the love, we’d love to hear from you. Click on the apply link below and submit your cover letter and a current CV.
Free Spirits Unleashed | A Culture-Led Brand Inspiring Movement, Self-Expression & Human Connection.
Industry
Recreational Facilities
Company size
1,001-5,000 employees
Founded
2011
Headquarters
Glen Iris, Victoria
LinkedIn followers
5,485
BOUNCE is a category-leading, culture-driven brand redefining indoor action-adventure entertainment. Our venues are high-energy adrenaline playgrounds, designed to inspire movement, self-expression & human connection -welcoming everyone from pre-schoolers to elite athletes.
At the heart of BOUNCE is our incredible team - a dynamic group of passionate individuals who bring the magic to life every day. We believe in unlocking potential, creating opportunities for growth & fostering a workplace where energy, fun & impact go hand in hand.
We’re on an exciting growth journey, expanding our footprint & creating career-defining opportunities along the way. With 6.5 million customers, 3000+ team members & 49 venues globally, we’re not just a business - we’re a movement.
Our Culture & Values
At BOUNCE, our culture is built around progression, connection & fun. We thrive on big energy, inclusivity & bringing out the best in people - whether that’s our customers or our team.
Our values shape everything we do:
💜 Unity – We Bring the Love, lift each other up & create a workplace where everyone belongs.
🚀 Accountability – We own it, step up & make things happen. Leadership exists at every level.
🔥 Passion – We bring the hype, energy & enthusiasm - whether inspiring customers, backing our team or pushing our own progression.
🔄 Keep It Fresh – We never stand still. We innovate, evolve & shake things up to create new possibilities.
Our Mission & Vision
🚀 Mission: Bring the Love, Inspire Progression, Grow the Tribe.
🌍 Vision: To be the world’s most loved & dominant brand in indoor action-adventure.
Why Join BOUNCE?
BOUNCE is more than a workplace - it’s a community built on energy, opportunity & progression. Whether you’re leading a team, creating unforgettable customer experiences or growing your career, you’ll be part of something bigger.
Offices: 2 Weir St, Glen Iris, Victoria 3146, AU · 22 Joseph Street, Blackburn North, Victoria 3130, AU · 1371 Albany Highway, Cannington, Western Australia 6107, AU · 40 Enterprise Place, Tingalpa, Queensland 4173, AU · 236 Wirraway Rd, Airport West, Victoria 3042, AU
LeisureTrampolinesAdrenaline PlaygroundTeam BuildingFitnessFunCoachingKinder GymSchool GroupsCorporate Groups
Free Spirits Unleashed | A Culture-Led Brand Inspiring Movement, Self-Expression & Human Connection.
Industry
Recreational Facilities
Company size
1,001-5,000 employees
Founded
2011
Headquarters
Glen Iris, Victoria
LinkedIn followers
5,485
BOUNCE is a category-leading, culture-driven brand redefining indoor action-adventure entertainment. Our venues are high-energy adrenaline playgrounds, designed to inspire movement, self-expression & human connection -welcoming everyone from pre-schoolers to elite athletes.
At the heart of BOUNCE is our incredible team - a dynamic group of passionate individuals who bring the magic to life every day. We believe in unlocking potential, creating opportunities for growth & fostering a workplace where energy, fun & impact go hand in hand.
We’re on an exciting growth journey, expanding our footprint & creating career-defining opportunities along the way. With 6.5 million customers, 3000+ team members & 49 venues globally, we’re not just a business - we’re a movement.
Our Culture & Values
At BOUNCE, our culture is built around progression, connection & fun. We thrive on big energy, inclusivity & bringing out the best in people - whether that’s our customers or our team.
Our values shape everything we do:
💜 Unity – We Bring the Love, lift each other up & create a workplace where everyone belongs.
🚀 Accountability – We own it, step up & make things happen. Leadership exists at every level.
🔥 Passion – We bring the hype, energy & enthusiasm - whether inspiring customers, backing our team or pushing our own progression.
🔄 Keep It Fresh – We never stand still. We innovate, evolve & shake things up to create new possibilities.
Our Mission & Vision
🚀 Mission: Bring the Love, Inspire Progression, Grow the Tribe.
🌍 Vision: To be the world’s most loved & dominant brand in indoor action-adventure.
Why Join BOUNCE?
BOUNCE is more than a workplace - it’s a community built on energy, opportunity & progression. Whether you’re leading a team, creating unforgettable customer experiences or growing your career, you’ll be part of something bigger.
Offices: 2 Weir St, Glen Iris, Victoria 3146, AU · 22 Joseph Street, Blackburn North, Victoria 3130, AU · 1371 Albany Highway, Cannington, Western Australia 6107, AU · 40 Enterprise Place, Tingalpa, Queensland 4173, AU · 236 Wirraway Rd, Airport West, Victoria 3042, AU
LeisureTrampolinesAdrenaline PlaygroundTeam BuildingFitnessFunCoachingKinder GymSchool GroupsCorporate Groups