Assistant Manager - Video Conferencing Indentification Process - FTC for 6 Months
Mumbai, Maharashtra, India · On-site
Entry level$16B raised
Some careers open more doors than others. If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply…
Skills: Video conferencing, KYC, AML, Customer due diligence, Identity verification
Assistant Manager - Video Conferencing Indentification Process - FTC for 6 Months
Mumbai, Maharashtra, India · On-site
Entry level$16B raised
Some careers open more doors than others. If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply…
Skills: Video conferencing, KYC, AML, Customer due diligence, Customer service
Assistant Manager - Video Conferencing Identification Process FTC for 6 Months
Mumbai, Maharashtra, India · On-site
Entry level$16B raised
Some careers open more doors than others. If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply…
Skills: Video conferencing, KYC, AML, Customer due diligence, Identity verification
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Full-time
bachelor degree
Professional development, Flexible working
Posted 14d ago
~40 hrs/week
Responsibilities
The role involves processing video KYC applications to ensure compliance and faster customer onboarding. The assistant manager will handle customer contacts, resolve issues, and maintain high standards of service and internal controls.
Requirements
Candidates should have a minimum of a graduation degree and up to two years of experience in banking or financial services. Proficiency in KYC/AML processes, strong communication skills, and the ability to work in a fast-paced environment are required.
Full job description
Some careers open more doors than others.
If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Business Descriptor
Sales, Distribution and Business Development plays a vital role in understanding and meeting customer needs by offering the right solutions through the right channels to the right customer segments. The team is responsible for implementing distribution strategy, driving the delivery of market leading personal banking customer experiences and thereby maximising customer satisfaction.
Role Purpose
Handles general customer contacts in a contact centre environment typically on a Multiple products and or proposition. Provides high quality service to achieve maximum customer satisfaction by ensuring the completion of VCIP journey at first contact, where possible. Takes ownership and initiative to complete steps involved for resolution. Responsible for achieving individual key performance indicators whilst maintaining quality and compliance.
Principal Accountabilities
Impact on the Business
Video KYC enable customers to submit their KYC information through a video call from any place of their convenience ensuring compliance, faster on-boarding and minimize time to revenue.
Video KYC facilitates in improving the customer experience while saving on KYC cost.
Customers / Stakeholders
Provides excellent customer service to customers by face to face interaction with trained official to expedite the KYC process.
Leadership & Teamwork
Acts as a role model for our Group Values and Behaviours (Open, Connected, Dependable), supporting colleagues and customers to deliver superior customer service through these values
Values diversity amongst team
Operational Effectiveness & Control
Maintains HSBC internal control standards
Complete all mandatory and recommended LMS modules on time
Comply to all relevant AML regulations & Global Standards
Performing Customer Due Diligence as per the laid down guidelines in SOP.
Understanding updates on procedural changes and compliance
Achieving customer excellence in every contact
Role Context
The role operates within a WPB and interacts with HSBC local customers, the post holder must have the ability to deal with different process, where applicable
Management of Risk
Maintain awareness of operational risk and minimize the likelihood of it occurring including its identification, assessment, mitigation and control, loss identification and reporting in accordance with section 4 of the Group Operations FIM.
Observation of Internal Controls
Maintains HSBC internal control standards and addresses audit points and/or any issues raised by regulators in a timely manner.
Fosters a compliance culture within the team, managing compliance risk and ensuring that the necessary training is completed.
Optimizes relations with regulators.
Role Dimensions
The role is not authorized for any approvals outside of system allotted entitlements
Qualifications
Minimum Graduation or as required for the role, whichever is higher
Experience level: Open to a fresher or candidates with up to 2 years’ experience in banking/financial services operations.
Knowledge requirement: Must have basic KYC/AML knowledge and an understanding of customer due diligence processes (e.g., identity verification, documentation checks, screening and simple risk flags).
Must be proficient language(s) required by the process
Open to working flexible shifting schedules
Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development
Takes pride in delivering what is promised in line with the customer and service expectations
Wants to do a good job, is concerned about getting it right for the customer and checks everything is in order
Ability to work in a high-volume, fast paced environment is required
Proficiency with personal computers and basic software packages and specialised applications
Excellent communication skills and is polite and friendly at all times
Displays patience and empathy.
Pro-tip : Familiarity with AI-enabled tools is an advantage
You’ll achieve more at HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Related keywords
Video ConferencingKYCAMLCustomer Due DiligenceBankingFinancial ServicesComplianceIdentity VerificationCustomer ServiceOperationsRisk ManagementInternal ControlsSOPAI-enabled toolsData ProcessingOnboarding
Opening up a world of opportunity for our customers, investors, ourselves and the planet.
We're a financial services organisation that serves more than 40 million customers, ranging from individual savers and investors to some of the world’s biggest companies and governments. Our network covers 58 countries and territories, and we’re here to use our unique expertise, capabilities, breadth and perspectives to open up a world of opportunity for our customers.
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How many Retail jobs are open in Mumbai, India right now?
There are currently 270 open retail positions in Mumbai, India listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Retail roles in Mumbai, India?
Companies currently hiring include HSBC, IDFC FIRST Bank, H&M Group, Kotak Mahindra Bank, Amazon, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Retail jobs in Mumbai, India?
Yes — 16 of the 270 open retail positions offer remote or hybrid work (8 remote, 8 hybrid).
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