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$12/hr–$17/hr
Part-time
Medical insurance, Supplemental insurance, 401(k) with employer match, Paid time off, 50% off EWC waxing services, 40% off EWC skincare products
Posted 13d ago
~40 hrs/week
Responsibilities
The Guest Service Associate manages the front desk, greets guests, and handles reservations and inquiries. They are also responsible for educating guests on services and products to meet individual and center-wide sales goals.
Requirements
Candidates must possess a warm, professional energy and the ability to handle a fast-paced environment calmly. Availability for evenings and weekends is required.
Full job description
BALLAST WAX · EUROPEAN WAX CENTER
Guest Service Associate
Be the face. Set the tone. Make it memorable.
46 N Hawkins Ave, Akron OH 44313· In-Person · Full-Time & Part-Time Available
THE OPPORTUNITY
You're not just answering phones. You're setting the tone for every guest who walks through our doors.
As a Guest Service Associate at European Wax Center, you are the face of the brand. You're the first impression, the warm welcome, and the reason guests come back. You'll educate guests on our services and products, keep the front desk running smoothly, and help build a center culture that people genuinely love being part of.
We're Ballast Wax, a fast-growing multi-unit EWC franchisee. Whether you're building a career in beauty and wellness or looking for a role where your energy and personality are actually valued - this is a place where showing up with a great attitude and a guest-first mindset gets noticed and rewarded.
WHAT YOU'LL DO
Guest Experience
Warmly greet every guest with professionalism and genuine enthusiasm
Educate guests on services, policies, and what to expect during their visit
Answer phones, manage the reservation book, and handle guest inquiries
Create an environment guests want to return to - and tell their friends about
Sales & Goal Achievement
Educate every guest on EWC Wax Pass savings, products, and promotions
Confidently communicate the benefits of waxing frequency and skincare products
Consistently meet or exceed individual sales and rebooking goals
Actively contribute to center-wide performance targets
Team Collaboration & Operations
Support opening and closing procedures and daily administrative tasks
Accurately process transactions and manage guest profiles through POS
Maintain a clean, organized, and welcoming lobby and front desk area
Participate in ongoing training and team meetings
WHO YOU ARE
Guests remember how you made them feel. You make it count.
You light up a room. Your energy is warm, genuine, and professional - and guests feel it the moment they walk in.
You're comfortable selling without being pushy. You educate, you recommend, and you let the value speak for itself.
You go above and beyond. You have a real example of a time you made a guest feel genuinely taken care of - not just served.
You can handle a busy front desk. Phones ringing, guests checking in, a question mid-transaction - you stay calm and get it done.
You're a team player. You show up, pitch in, and make the people around you better.
You're available when guests are - evenings and weekends included. Part-time and full-time schedules available.
WHAT WE OFFER
Compensation
Competitive hourly base rate starting at $12
Performance commissions and bonuses - adding $3–$7 to your effective hourly rate
Goals are realistic and attainable - our team hits them
Benefits - Full-Time (30+ Hours/Week)
Medical and supplemental insurance
Benefits - All Team Members (Full-Time & Part-Time)
401(k) with employer match - available to all team members regardless of hours
Paid time off (amount varies by role and tenure)
50% off EWC waxing services - because you should experience what you're selling
40% off EWC skincare products
Earn STRUT Bucks through performance - redeem toward services and products, potentially making them FREE
Growth & Development
Ongoing training and skill development
Real path to growth - many of our ACMs and CMs started at the front desk
OUR HIRING PROCESS
Three steps. No runaround.
Step 1 - Video Interview: A quick conversation about your experience, availability, and why EWC.
Step 2 - Experience the Center: Come in as a guest. See what we're about from the inside.
Step 3 - Mutual Fit Decision: If it clicks for both sides, let's get started.
OUR VALUES
CONFIDENCE: We model it. | EMPOWERMENT: We create it. | BALANCE: We protect it.
ABOUT BALLAST WAX
We're a multi-unit EWC franchisee with 32 centers and growing. Our mission is to transform centers into hubs of empowerment - for our team and our guests. We bring the strength of a national brand with the care and commitment of a local business.
This role is offered by Ballast Wax Services, LLC, an independent franchisee of European Wax Center. Ballast Wax is an equal opportunity employer and does not discriminate based on race, color, religion, age, sex, national origin, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic.
European Wax Center, Inc. is the largest and fastest-growing franchisor and operator of out-of-home body waxing services, with over 1,000 locations in the United States.
What sets us apart is our unique combination of philosophy, exceptional service, proprietary products, and a comfortable, consistent guest experience. Together, these elements have established EWC as the leader in the waxing services category.
We’re backed by a strong, well-established team supporting every function of the business — including marketing, technology, accounting, finance and more — all working together to empower our franchisees and elevate the brand.
Offices: 5830 Granite Pkwy, Plano, Texas 75024, US
Hair removalBody WaxingBikini WaxingBrazillian WaxingFranchiseand BeautyPersonal Care and HygieneCosmeticsBeautyPersonal Health
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